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Hampton Inn & Suites Amarillo West
Ranked #7 of 73 Hotels in Amarillo
Certificate of Excellence
Amarillo, United States
1 review
“Very Well”
Reviewed 3 October 2013

Needs better check in services for hhonors members so we do not have to go through all the stresses. I mean you could have pre paod services at least for the hhonors members. Reason being is yes we do get better incentives but do we really get better service like you present it as.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Hampton

Helpful?
Thank Steven H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lindsey S, Director of Sales at Hampton Inn & Suites Amarillo West, responded to this review, 4 October 2013
Thank you for your review of the Hampton Inn & Suites Amarillo West. I apologize you were not pleased with our HHonors check in. We try to have the keys ready for our Hilton Honors members in order to expedite the process, however we cannot physically check in a reservation until a guest is present. This allows us to make sure our guests have the credit card they wish to be charged on file. It also gives us the opportunity to make sure your reservation was booked correctly and we are accommodating all of your needs. I will brain storm with our management team to try to develop a quicker check in process for our HHonors members. We value your opinion as one of our most important guests. Thank you.
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438 reviews from our community

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    62
    29
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • German first
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English first
Fort Smith, United States
1 review
Reviewed 26 September 2013

Staff was professional and helpful. Everything was clean and well appointed. We particularly liked the complimentary breakfast and the personable and very helpful lady that tended to the breakfast. Will stay here again when in the area.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Mary O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lindsey S, Director of Sales at Hampton Inn & Suites Amarillo West, responded to this review, 4 October 2013
Thank you for your review of your recent stay at the Hampton Inn & Suites Amarillo West. I will relay your comments to our staff, including our breakfast hostess Sherry. We look forward to seeing you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leander, United States
1 review
Reviewed 21 September 2013

The hotel lobby was very nice, the staff was very friendly, and the hotel was located near the hospital and highway which made it easily accessible to restaurants and the airport. I would recommend this hotel to anyone traveling to Amarillo on business or for pleasure.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Ashley B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lindsey S, Director of Sales at Hampton Inn & Suites Amarillo West, responded to this review, 23 September 2013
Thank you for your review of the Hampton Inn & Suites Amarillo. We are happy you enjoyed your recent stay with us. We are continuing to improve our hotel and will begin renovations on our guest rooms and public areas soon. We hope you will stay again so you can see our dedication to providing the best stay in Amarillo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
114 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed 13 September 2013

This Hampton Inn is a little difficult to find. It's located off I-40 and situated behind another hotel and restaurant. Look for the sign from the frontage road and proceed down the driveway to get there. The front desk staff were very friendly and welcoming. A short time after arriving in our room, Candiss from the front desk called to be sure everything was satisfactory and asked if there was anything else she could do to make our stay more comfortable. The only downside to our room was the upholstery on the easy chair was worn/torn and needs to be replaced soon.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wadec3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lindsey S, Director of Sales at Hampton Inn & Suites Amarillo West, responded to this review, 16 September 2013
Thank you for reviewing your stay at the Hampton Inn & suites Amarillo. We are pleased you enjoyed your stay. I want to let you know we will be replacing all the soft seating in the guest rooms soon. Starting the 4th quarter of this year we will be renovating the hotel. Renovations include the indoor pool, fitness center, meeting room, and Guest rooms (bathroom, entry, carpet, soft seating, window and wall treatments). These renovations will be complete by the end of the first quarter 2014. We hope you will return to Amarillo to see the exciting improvements we are making!
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colorado
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 7 September 2013

This hotel was extremely clean and very welcoming. We were traveling with 4 grandsons (6-14) and the complimentary breakfast was an exceptional value. Make your own waffles - something for everyone. Location was good - lots of restaurants close by.

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
1 Thank ColoradoLclynch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lindsey S, Director of Sales at Hampton Inn & Suites Amarillo West, responded to this review, 9 September 2013
Thanks for reviewing your recent stay at the Hampton Inn & Suites Amarillo. We are happy to hear you enjoyed your stay. We take pride in offering our guests clean, comfortable accommodations at a great value. Our breakfast has a great variety, including a hot egg and meat item daily, pastries, fresh fruit, cereals, including oatmeal with a variety of toppings, and coming soon, a local favorite, Donut Stop donuts! I will make sure to let our housekeeping team know you appreciated the hard work they put in daily to make sure the hotel is clean. We look forward to seeing you again!
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Surprise, Arizona
Level Contributor
46 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 5 September 2013

I am shocked at the other reviews because in my opinion it was one of the worst Hamptons I have every stayed at and I stay at many. Our room was old and dirty with stains on the ancient furniture and bugs in the bathroom. The bed was just OK. We were told we were getting a Hilton Honors upgrade which I doubt. We were placed on the first floor next to an exit where noisy guests were coming and going all night (I assume to smoke). When I mentioned it to the staff they just blew it off. The only good news is that there are many restaurants nearby many within walking distance.

Room Tip: Don't let them put you in Room 101. It is very noisy.
See more room tips
  • Stayed August 2013, travelled as a couple
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Helpful?
1 Thank murraygirl29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lindsey S, Director of Sales at Hampton Inn & Suites Amarillo West, responded to this review, 9 September 2013
Thank you for taking the time to review your stay. On behalf of the entire staff, I apologize for the issues you experienced. I will be addressing the “bugs in the bathroom” with housekeeping and our pest control company. The stains you mentioned in your room are, unfortunately an issue we have in many rooms. We are going through a renovation this fall which will include the replacement of all of our soft seating areas. We have had all of the chairs, drapes, and carpet in the building cleaned professionally, and while some stains were able to be removed, some were very stubborn. Room 101 is a studio suite, which at our Hotel is the Hilton Honors upgraded room type, I apologize that you found this unsatisfactory. As 101 is at the end of a hallway there is a door to the exterior and stairwell close by. I will be speaking to maintenance to make sure there are no issues with the doors closing to heavily. While we cannot always prevent other guests from making noise, we can do our best to accommodate your request for a quite room. Please let us know of your preference and we will be happy to accommodate you any way we can. It is unsettling the staff did not acknowledge your issue and I will be addressing this as well. Our goal is to make sure you are 100% satisfied with you stay. Again, I apologize we did not meet your expectations. We hope you will return in the future, so we can show you the improvements we are making!
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St. Augustine, Florida
Level Contributor
92 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 2 September 2013

Although the GPS led us on a runaround, once we found this location we were very happy. This is Hampton Inn at it's best. The room was spotless ( we had a king with sofa) and there were plenty of places to eat within walking distance. We ate at the Pizza Hut very close and it was a good meal. The Jacuzzi was clean and had good power. We would definitely stay there again.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Margaret B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lindsey S, Director of Sales at Hampton Inn & Suites Amarillo West, responded to this review, 3 September 2013
Thank you for reviewing your recent stay at the Amarillo Hampton Inn & Suites. We are pleased you enjoyed your stay with us. I will make sure your comments are passed on to the entire staff. We look forward to seeing you again during a future stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hampton Inn & Suites Amarillo West

Property: Hampton Inn & Suites Amarillo West
Address: 6901 W Interstate 40, Amarillo, TX 79106-2609 (Formerly Amarillo Inn)
Phone Number:
Region: United States > Texas > Amarillo
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Family Hotel in Amarillo
#11 Romantic Hotel in Amarillo
#12 Business Hotel in Amarillo
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Hampton Inn & Suites Amarillo West 2.5*
Number of rooms: 64
Official Description (provided by the hotel):
Located in the heart of the Texas Panhandle, our hotel is close to Interstate 40 and Amarillo's medical and shopping districts, and is just minutes from Amarillo's top attractions including Cadillac Ranch, Palo Duro Canyon State Park, the American Quarter Horse Association, The Big Texan Steakhouse and Route 66. Each room comes with an always clean and fresh Hampton bed(R) and complimentary WiFi to help you stay connected. Enjoy our free hot breakfast each morning, stay active in our fitness room, take a dip in our heated indoor pool, or stay productive at our business center. ... more   less 
Reservation Options:
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Also Known As:
Hampton Inn And Suites Amarillo/West
Hampton Inn & Suites Amarillo/West Hotel Amarillo
Hampton Inn Amarillo
Hampton Inn Hotel Amarillo
Amarillo Hampton Inn

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