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“Excellent service”

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Hampton Inn & Suites Amarillo West
Ranked #7 of 73 Hotels in Amarillo
Certificate of Excellence
Reno, Nevada
1 review
“Excellent service”
5 of 5 bubbles Reviewed 2 December 2013

Steve was extremely helpful, professional and
friendly during my stay. Much appreciated!
Like all the Hampton Inns I stayed in for this
Thanksgiving holiday week.. the beds were
pure.. clean!!!! Love it. Coffee was great
and the breakfast hit the spot while on the run.
Charlie Reno,NV

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank charlie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lindsey S, Director of Sales at Hampton Inn & Suites Amarillo West, responded to this review, 3 December 2013
Thank you for your review Charlie! We are happy you enjoyed your time with us and I will make sure to let Steven know how much you appreciated his service. He is a great asset to our team! We look forward to seeing you again.
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437 reviews from our community

Traveller rating
    195
    133
    61
    29
    19
See reviews for
147
153
28
62
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • German first
  • Norwegian first
  • Any
English first
Palm Springs
2 reviews
4 of 5 bubbles Reviewed 1 December 2013

From the moment Steven checked us in the stay was great. The accomodations were wonderful but the staff was even better. This is a must stay when in Amarillio. The only negitave was that the room next door was a bit loud.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Brian J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lindsey S, Director of Sales at Hampton Inn & Suites Amarillo West, responded to this review, 2 December 2013
Thank you for your review. We are pleased you had a wonderful stay with us. Our goal is to make sure each of our guests feel like they are a part of our family and have a worry-free stay. We hope to see you again when your travels bring you our way.
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Fort Collins, Colorado
1 review
4 of 5 bubbles Reviewed 1 December 2013

Nice beds. Nice linens. Kind of noisy from HVAC units, upstairs guests, and stairwells, but still able to sleep. Good coffee, and the bowl of apples was nice. Hampton Inn is always the first hotel that I look for when needing a room. Stephen at the front desk was very accomodating.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank StinkerBrat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lindsey S, Director of Sales at Hampton Inn & Suites Amarillo West, responded to this review, 2 December 2013
We are glad you enjoyed your stay! I will be speaking with our maintenance team about the noise you mentioned and I will make sure Steven sees your comments as well. We look forward to seeing you again in Amarillo.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dallas, Texas
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 29 November 2013

Amarillo Texas is in the middle of nowhere and is kind of a forced stop if you are driving across Texas. I don't really recommend you to stay in this Hotel for many factors, specially because Amarillo has a strong fienile smell during the night (almost all the town), and adding that most of the hotels are occupied by seniors that are traveling as well. Unfortunately, this was our case, and it is not Hampton Inn's fault, it is the people staying there (99% seniors), so as soon as a family with children arrives to the hotels they approach you aggressively and intolerant to your room and know the door to ask you be completely quiet even when we were actually just using the restroom and not even talking to each other (not even TV on)! We got our room changed and our next neighbor gave us the same welcome....seniors! Please, be aware!!!! (Specially if you have children under 4 years old)

Room Tip: Be aware of all seniors staying here....they are completely intolerant!!!!! (When you have children)
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  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank OscarPzs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lindsey S, Director of Sales at Hampton Inn & Suites Amarillo West, responded to this review, 2 December 2013
We appreciate your review of your recent stay and we apologize you were not completely satisfied with your experience. Each of our guests is important to us and we will do everything in our power to make sure each guest has a pleasant experience. The next time you are in Amarillo, you may want to request a room on the ground floor; this insures there are no guests below you and because we have fewer rooms on the ground floor there won’t be as many rooms around you. We are happy to work with our guests to make their stay fit their needs. We hope to see you again the next time you are in Amarillo, so we may show you how dedicated we are to providing you with a great stay!
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Chicago, Illinois
1 review
5 of 5 bubbles Reviewed 27 November 2013

Fantastic attention to detail and service, especially from Steven at the front desk. He was kind and very prompt when responding to customer requests. An overall pleasant experience, and I would recommend this establishment to any and all who frequent Amarillo.

  • Stayed November 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Davin G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lindsey S, Director of Sales at Hampton Inn & Suites Amarillo West, responded to this review, 2 December 2013
Thank you for taking the time to review your recent stay. We are glad you enjoyed your time with us. Steven is a recent addition to our team and is doing a fantastic job taking care of our guests. I will make sure he knows how much you appreciated his service. Thank you for your recommendation. We look forward to seeing you on your next trip to Amarillo!
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Somerset
Level Contributor
6 reviews
4 hotel reviews
5 of 5 bubbles Reviewed 26 November 2013

Although I was snow/ice bound in Amarillo for three nights, the wait was very pleasant. The entire staff were very helpful and friendly. Two staff members deserve special thanks and appreciation. Ashton, the desk attendant and Sherry, the breakfast room attendant were outstanding. Ashton was not only working the desk, she was also helping in the breakfast area and cleaning the Lobby area of snow and salt. Both were very friendly with all the hotel guests; they made us feel like "family."

I have always had good experiences at Hampton Inn's throughout the country.

Room Tip: Although right off I-40, all rooms are quiet.
See more room tips
  • Stayed November 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Elderhostel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lindsey S, Director of Sales at Hampton Inn & Suites Amarillo West, responded to this review, 27 November 2013
Thank you for your review. I will be sure to pass your comments on to Ashton and Sherry. They are both tremendous assets to our team and know what hospitality is all about. We are so glad you felt like family; we strive to make each guest feel that way. We hope to see you again the next time you are in Amarillo (and hopefully the weather will be better)!
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Birmingham, Alabama
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 19 November 2013

Been traveling for years and normally do not write reviews but felt this hotel was worth a mention.
Arrived at hotel too early to check-in but Candiss at the front desk worked diligently to keep checking on rooms that were cleaned and ready by housekeeping. Not only was Candiss helpful and friendly but entire staff seemed that way. There are a couple of good places to eat within walking distance and the Pizza Hut even has a nice full bar area (never since that before). Will definitely stay here next time I am in town.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank traveler_2010_96
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lindsey S, Director of Sales at Hampton Inn & Suites Amarillo West, responded to this review, 20 November 2013
Thank you for your review. Candiss is a tremendous asset to our team at the Hampton Inn & Suites Amarillo and I will make sure she knows how much you appreciated her hospitality. We look forward to seeing you the next time you are in Amarillo!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hampton Inn & Suites Amarillo West

Property: Hampton Inn & Suites Amarillo West
Address: 6901 I-40 West, Amarillo, TX 79106-2609 (Formerly Amarillo Inn)
Phone Number:
Region: United States > Texas > Amarillo
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Romantic Hotel in Amarillo
#11 Family Hotel in Amarillo
#12 Business Hotel in Amarillo
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Hampton Inn & Suites Amarillo West 2.5*
Number of rooms: 64
Official Description (provided by the hotel):
Located in the heart of the Texas Panhandle, our hotel is close to Interstate 40 and Amarillo's medical and shopping districts, and is just minutes from Amarillo's top attractions including Cadillac Ranch, Palo Duro Canyon State Park, the American Quarter Horse Association, The Big Texan Steakhouse and Route 66. Each room comes with an always clean and fresh Hampton bed(R) and complimentary WiFi to help you stay connected. Enjoy our free hot breakfast each morning, stay active in our fitness room, take a dip in our heated indoor pool, or stay productive at our business center. ... more   less 
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Also Known As:
Hampton Inn And Suites Amarillo/West
Hampton Inn & Suites Amarillo/West Hotel Amarillo
Hampton Inn Amarillo
Hampton Inn Hotel Amarillo
Amarillo Hampton Inn

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