stayed in Hampton inn last night in Amarillo TX @ 2AM we entered the room with missing thermostat so we called up and ask for 1. around 3 AM we were ready for bed I took the bed cover out and arranged pillows, the pillows are WET! and it's smells! AS IN! I had to change the sheets myself! And the night auditor guy gave us new pillows. That was 330Am! He said that he is going to leave a note for the manager in the morning. 10 am we went downstairs and asked for the manager, she cant even face us! The front desk staff said that she is in the conference call with the owner. WOW! how ridiculous it was! I said it's better so that the owner would know what is going on! We waited for 30 mins hoping to talk to the manager but she didn't see us at all!
The night auditor was ok. It was a very bad experience. We thought that we will be able to sleep after 11 hours of driving. The whole staff are not friendly and they don't know how to greet people! It was horrible!
- Official Description (provided by the hotel):
- Located in the heart of the Texas Panhandle, our hotel is close to Interstate 40 and Amarillo's medical and shopping districts, and is just minutes from Amarillo's top attractions including Cadillac Ranch, Palo Duro Canyon State Park, the American Quarter Horse Association, The Big Texan Steakhouse and Route 66. Each room comes with an always clean and fresh Hampton bed(R) and complimentary WiFi to help you stay connected. Enjoy our free hot breakfast each morning, stay active in our fitness room, take a dip in our heated indoor pool, or stay productive at our business center. ... more less
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- Also Known As:
- Hampton Inn And Suites Amarillo/West
- Hampton Inn & Suites Amarillo/West Hotel Amarillo
- Hampton Inn Amarillo
- Hampton Inn Hotel Amarillo
- Amarillo Hampton Inn