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“Excellent Service” 5 of 5 bubbles
Review of Homewood Suites Amarillo

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Homewood Suites Amarillo
Ranked #16 of 73 Hotels in Amarillo
Amarillo, United States
1 review
“Excellent Service”
5 of 5 bubbles Reviewed 5 February 2014

The staff was friendly and quick to help with any needs. I had a vehicle break down during my stay and they were quick to provide a list of all nearby service shops and any concerns I had were instantly answered.

  • Stayed January 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Kerry W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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481 reviews from our community

Traveller rating
    193
    146
    54
    59
    29
See reviews for
169
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (46)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Portuguese first
  • Swedish first
  • Any
English first
Early, United States
1 review
5 of 5 bubbles Reviewed 3 February 2014

The young man who checked me in was very helpful and courteous. The room was very clean and spacious. The hotel was being re-roofed and when the wind picked up later that night left over tiles were blown around hitting the windows. The young man at the desk walked around the building to make sure that was the cause of the noise. Even though I do not like to stay in rooms on the first floor, I enjoyed my stay very much.

  • Stayed January 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Danna B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
United States
Level Contributor
5 reviews
5 hotel reviews
4 of 5 bubbles Reviewed 20 January 2014

Furnishing seemed a little old. One gentleman was very rude because our friends and relatives didn't put tables back where they belonged. I don't think he was very happy about doing his job. It frustrated him to move things around and because there was too much trash, I guess.

  • Stayed January 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Delisa S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lubbock, Texas
Level Contributor
224 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 225 helpful votes
3 of 5 bubbles Reviewed 18 January 2014 via mobile

I have stayed at this property numerous times for business and pleasure over the past five years. Unfortunately, over the past year, I have seen a gradual decline in hospitality, cleanliness, and the overall expected level of service (such as their breakfast and evening appetizers).

Don't get me wrong, this is not a dump...it's just not the same as it was even a year ago. The location is convenient and I feel safe in staying there.

Stayed November 2013, travelled on business
Helpful?
Thank Lifeontheroad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gurusatnam, Director of Sales at Homewood Suites Amarillo, responded to this review, 4 February 2014
Good afternoon Sir,

Thank you for choosing the Homewood Suites by Hilton for your stay when in Amarillo,TX. We truly appreciate you taking the time to share your feedback as it helps us serve you better. My team and I apologize for the inconvenience caused during your stay. We understand your frustrations and we are addressing them with the concerned departments and corrective action is being taken. Please feel free to contact us directly on your next visit. We hope you will give us another chance to show you we care.

Have a great evening! See you on your next visit.

Sincerely,

Anita Joseph
Manager
Homewood Suites by Hilton, Amarillo,TX.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jeffreys Bay, South Africa
Level Contributor
190 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 bubbles Reviewed 15 January 2014

We saw the hotel from the Interstate however not that easy to access. Once there, staff was friendly and helpful. Room a bit noisy from hallway traffic and trucks out our window. Breakfast was quite good, more then enough to get the day started. Good sleep, comfortable bed and a nice shower.

  • Stayed December 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Dorvin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lubbock, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 10 January 2014

You can't beat the staff at this hotel. They are top notch and "guest comes first" always. This hotel has always been a favorite of mine. However, you should be aware that it needs new carpet and has some overall maintenance issues that need addressed. The staff will always respond to your issues in an effecient manner, but overall the hotel is showing signs of needing renovation.

  • Stayed January 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank David D G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dallas, United States
1 review
5 of 5 bubbles Reviewed 9 January 2014

Stayed at the hotel as an overnight stop when traveling by car. Group included myself, my spouse, and 2 teenagers. There was plenty of room for all of us, many nearby restaurants, and the breakfast was open and ready on time (we were getting an early start). I would stay there again.

  • Stayed January 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Derek D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Homewood Suites Amarillo

Property: Homewood Suites Amarillo
Address: 8800 W Interstate 40, Amarillo, TX 79124-3301
Phone Number:
Region: United States > Texas > Amarillo
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Business Hotel in Amarillo
Price Range (Based on Average Rates): £
Hotel Class:3 star — Homewood Suites Amarillo 3*
Number of rooms: 92
Reservation Options:
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Also Known As:
Homewood Suites Amarillo Hotel Amarillo
Homewood Amarillo
Amarillo Homewood Suites

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