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“GPS is wrong and front desk person was a jerk”

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Country Inn & Suites By Carlson, Amarillo I-40 West
Ranked #8 of 73 Hotels in Amarillo
Certificate of Excellence
Watford City, North Dakota, United States
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“GPS is wrong and front desk person was a jerk”
Reviewed 26 March 2014 via mobile

Just checked in. Room is good. Hotel is nice. Person at front desk had an attitude and I am in no mood since I just drove 19 hours straight. Otherwise I guess it's ok. Hotel is located on NORTH SIDE OF INTERSTATE.

Stayed March 2014
Helpful?
Thank Jordan W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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466 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (61)
Date | Rating
  • English first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Eden Prairie, Minnesota
Level Contributor
288 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed 23 March 2014

We were on a rode trip and booked our stay online! It had an indoor pool so we were happy about that! Our room was a nice size, but in all of my years traveling, I have never seen such a tiny bathroom! I am a petite person, but this bathroom was so small, I couldn't believe it! Also, the pool area was overcrowded with screaming kids, so we decided to forego the "pool experience", which leads me to room choices. If you don't want all of the noise from the pool, make sure your room is on the opposite end of where the pool is located. The noise carried quite a bit throughout the hallway! Breakfast was OK, staff was friendly.

Room Tip: Do not stay in a room close to the pool-very noisy!
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  • Stayed March 2014, travelled as a couple
    • Value
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Helpful?
Thank Jackie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arvada, Colorado
Level Contributor
112 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 13 March 2014

Not a good choice. The hotel looks OK but this is a case of not judging a book by its cover deceiving. The check in woman was not rude, but neither was she friendly- perhaps she'd just been reprimanded (if not, it would have been a good idea), but she needs an attitude adjustment. The room and floor smelled so strongly of cleaning that we had to open the windows and run the AC fan for most of the afternoon just to be able to tolerate if. It was very noisy- kids running, doors slamming, people talking loudly in the halls, and dogs barking in rooms on the floor ( maybe that's why it smelled). The carpet was not vacuumed well. I'd suggest you try the nearby competition-HI Express, etc.

Room Tip: a good room would be in a different hotel
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  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank steverace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jamie098, General Manager at Country Inn & Suites By Carlson, Amarillo I-40 West, responded to this review, 17 March 2014
We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future. To discuss your stay further, please contact the hotel directly, and ask for Jamie Marrs, General Manger.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tulsa
Level Contributor
194 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
Reviewed 23 February 2014

located on the west side of town and far enough from the interstate to give you a peaceful nights sleep. the rooms are large and well stocked. the employees were friendly and professional and helpful in directions and eating choices. this is a large older country inn but well kept and with good prices and value. would stay again.

  • Stayed February 2014, travelled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank Leslie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Borger, Texas
1 review
Reviewed 18 February 2014

This hotel has very friendly staff and great breakfast! My room was clean, quiet and the bed comfortable. The hotel is close to restaurants and shopping. I've stayed at a few Country Inns and this one ranks high on my list.

  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank destinationunknown67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seattle, WA
Level Contributor
38 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 14 February 2014 via mobile

Stayed one night on cross country trip. PROs: good breakfast with waffles, eggs, Bacon, oatmeal, cereal, etc. Friendly front desk staff, clean foyer, clean bathroom, refrig, microwave in room, comfortable beds, shower worked well (good pressure and nozzle), well-lit parking lot. CONs: kept hearing muffled thumps late at night and early morning which weren't drowned out by the fairly loud A/C fan. Heard people above walking around, Deadbolt on door didn't actually fit into door frame slot rendering it useless. Hairdryer was broken. No trash receptacle outside of hotel, so no place to throw out bagged doggy pop or for smokers to put out butts. I emailed the hotel at the email listed on their website, but never received a response after two attempts and several days, which is unprofessional in my opinion.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank T-birdTraveler98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jamie098, General Manager at Country Inn & Suites By Carlson, Amarillo I-40 West, responded to this review, 18 February 2014
Thank you for choosing our hotel and providing feed back and apologize for any concerns you may of had. We take our guests comments very seriously and strive to provide great service.
Thank you, Jamie Marrs
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bozeman, Montana
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 13 January 2014 via mobile

We stopped here after looking at a couple of cheaper unclean hotels. We just happened to drive by and we're so pleased with the professional and courteous lady at the desk we rented a king room without even knowing they had a pool. The hot tub was huge with powerful jets, and there is a rock waterfall pouring into the pool! The room was large, spacious and tastefully furnished. We had to ask the front desk to settle down the bus load of kids that were also on the second floor with us. The bathroom was a bit small, but I would definitely stay here again.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tailssouth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Country Inn & Suites By Carlson, Amarillo I-40 West

Property: Country Inn & Suites By Carlson, Amarillo I-40 West
Address: 2000 Soncy Rd, Amarillo, TX 79124-2396
Phone Number:
Region: United States > Texas > Amarillo
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Amarillo
#4 Family Hotel in Amarillo
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Country Inn & Suites By Carlson, Amarillo I-40 West 3*
Number of rooms: 80
Official Description (provided by the hotel):
The Country Inn & Suites Amarillo I-40 West offers affordable accommodations, thoughtful amenities and a convenient location near top attractions, making it the ideal place to land while visiting the Amarillo, TX area. Our hotel in Amarillo is just off I-40 West and near downtown Amarillo and Historic Route 66, putting guests in the perfect position to enjoy such attractions as Palo Duro Canyon State Park, Wonderland Amusement Park and Amarillo National Center. To ensure our hotel guests an enjoyable stay in Amarillo, the Country Inn & Suites offers attractively styled rooms and suites, an indoor pool and whirlpool, an on-site Fitness Center, a Business Center, complimentary high-speed Internet access and a free hot breakfast daily. Other points of interest nearby include Amarillo West Medical Center, Westgate Mall, Rick Husband International Airport, Amarillo Civic Center and Splash Amarillo Waterpark. Book your stay online today and experience comfort and style at the Country Inn & Suites Amarillo I-40 West hotel. ... more   less 
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Also Known As:
Country Inn And Suites Amarillo
Country Inn & Suites Amarillo Hotel Amarillo
Country Inn Amarillo
Amarillo Country Inn

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