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“Great hotel, moody staff” 5 of 5 bubbles
Review of Holiday Inn Express Hotel & Suites Amarillo

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Holiday Inn Express Hotel & Suites Amarillo
Ranked #14 of 73 Hotels in Amarillo
Certificate of Excellence
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Great hotel, moody staff”
5 of 5 bubbles Reviewed 27 September 2013

I'd like to start by saying I am a platinum member for the chain. I was not treated like one. The first gentleman lied about my complimentary room upgrade. I spoke to a woman and rooms magically became available. The girl that checked me in needed a tutorial on her job. Don't ask for toiletry items because they will never show up. The hotel itself is clean and the beds are very comfy. I enjoyed the large bathrooms and housekeeping is efficient and on the ball. The manager I talked to after my stay was wonderful. It's the front desk and night staff that are lacking.

  • Stayed September 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Mommabear1001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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235 reviews from our community

Traveller rating
    128
    76
    19
    4
    8
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (38)
Date | Rating
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English first
Cheyenne, Wyoming
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 8 September 2013

When we arrived at this Holiday Inn, Erica greeted us with the utmost attitude and introduced us to the points program. We had just left Cheyenne with a bad experience at another hotel chain. Erica was awesome and so was Veronica at breakfast. These two ladies are a definite assestt to your hotel. We were very pleased and will continue to stay at Holiday Inn on our travels.

Room Tip: You can count on good clean rooms and the staff members are so friendly and accomodating. We found t...
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  • Stayed September 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Gkerkin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leicester, United Kingdom
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 18 August 2013

We stayed one night here on our way through Amarillo, It was exactly what you would expect from a Holiday Inn. Very clean and bright with plenty of onsite parking. Staff were very friendly and helpful and gave us some recommendations on dinner options around the hotel.
The room was of a decent size, very clean and comfortable. The hotel had good amenities, the only thing missing for me was a bar within the hotel (but that goes for all HIE hotels). Breakfast was simple but very nice and there was plenty.
I would highly recommend this hotel for anyone looking for a no thrills but high quality option.

  • Stayed June 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank LeeFirek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melissa L, General Manager at Holiday Inn Express Hotel & Suites Amarillo, responded to this review, 16 September 2013
LeeFireK,

Thank you for taking the time to post your comments about our hotel. We were very pleased to hear you found our property and staff up to your standards as a frequent traveler. Should you ever stay in our area again we would love to host you and your family.

Thank you,

M. Land
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lexington, Kentucky
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 4 August 2013

We stayed at this hotel during a *very* difficult time. A family member passed away, then we unexpectedly had to place 2 family members in care facilities. I cannot begin to convey how caring and supportive the staff members were during this long process.

They helped us when we had to make reservations for family coming for the funeral; when we had to unexpectedly stay another week; when I had to stay yet another week, alone, to care for my husband's family. They never acted put-upon when I walked up with yet another request and always handled our requests with a smile and a sympathetic ear.

Yes, it is visually a typical Holiday Inn Express. But this one is extra-clean and fresh. Also, I thought the breakfast food was just a little superior to others in this chain: butter instead of margarine, good fresh fruit every morning, several choices of yogurt instead of just one brand/flavor. I stayed at a different Holiday Inn Express in a different city, a few weeks later, and the difference in the level of care and quality of food was quite evident.

  • Stayed May 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Bks4JHB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melissa L, General Manager at Holiday Inn Express Hotel & Suites Amarillo, responded to this review, 16 September 2013
Bks4JHB,

Thank you for the warm review of our property. It is responses like these that provide motivation for our team to continue providing great service to wonderful guests such as yourself. We would hope to be able to provide you with outstanding hospitality again the next time you are in Amarillo.

Kind Regards,

M. Land
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Southampton, United Kingdom
Level Contributor
74 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 bubbles Reviewed 25 July 2013

Stayed here for one night as part of a 3 week road trip from Vegas to Orlando.
Room and bathroom very good both clean and tidy.
Staff very polite and friendly. Wi-Fi good. Good size flat screen TV with a good choice of programs all in HD!
Breakfast was good with a reasonable selection.
Plenty of free parking spaces.
Good location, don’t forget the Cadillac Ranch, approx 15 miles.
Overall a good one night stay.

  • Stayed June 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Hotrod855
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melissa L, General Manager at Holiday Inn Express Hotel & Suites Amarillo, responded to this review, 16 September 2013
HotRod855,

Thank you for taking the time to post your comments about our hotel. We were very happy to hear that you found our property user friendly, clean, and in a good location for your trip. Should you ever stop in Amarillo again we would love the opportunity to serve you.

Thank you,

M. Land
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lemoore, California
2 reviews
5 of 5 bubbles Reviewed 22 July 2013

Chose this hotel after canceling with another hotel in the area. Wonderful front desk! Clean clean clean! Rooms are spacious and upgraded. Mattresses were so comfortable. They have an indoor pool that my kids loved and it is surrounded by many places to eat

Stayed July 2013, travelled with family
Helpful?
Thank 2725travlr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melissa L, General Manager at Holiday Inn Express Hotel & Suites Amarillo, responded to this review, 16 September 2013
2725Travlr,

Thank you for such a glowing review about our property. We were ecstatic to hear you and your family found our staff and facility so hospitable. We hope to see you again on any return trip to Amarillo!

Kind Regards,

M. Land
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lee's Summit, Missouri
Level Contributor
239 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
4 of 5 bubbles Reviewed 18 July 2013

This was a typically good Holiday Inn Express property. The rooms were well appointed and clean. The staff was helpful. The breakfast was typical of HIE. The "fitness center" left a little to be desired, but was sufficient and clean.

If you've stayed at a Holiday Inn Express before, you know what you'll get here.

  • Stayed July 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank bemison
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melissa L, General Manager at Holiday Inn Express Hotel & Suites Amarillo, responded to this review, 16 September 2013
Bemison,

Thank you for taking the time to provide your input about our property. It's guest comments like yours that keep our property ever evolving and improving to keep up guest satisfaction. We hope you should choose to stay with us again.

Thank you,

M Land
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Hotel & Suites Amarillo

Property: Holiday Inn Express Hotel & Suites Amarillo
Address: 2806 Wolflin Ave, Amarillo, TX 79109-1633
Phone Number:
Region: United States > Texas > Amarillo
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Romantic Hotel in Amarillo
#10 Family Hotel in Amarillo
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Amarillo 2.5*
Number of rooms: 90
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Hotel & Suites Amarillo, Texas, home of the American Quarter Horse headquarters and Museum. Our Amarillo hotel is centrally located just 3 miles from downtown, the medical center and Westgate Mall. We feature stylish executive suites and spacious standard rooms. All rooms come fully equipped with a microwave, wet bar and refrigerator. This Amarillo hotel features a spectacular indoor heated pool with hot tub, and a fitness center with a flat panel TV. And yes, we are that hotel with the waterfall, located directly behind the Texas Roadhouse. Whether you are travelling for business or pleasure, our hotel invites you to enjoy the 100% smoke free and pet free environment, together with the free, hot Express Start breakfast (mmm cinnamon rolls). Local attractions: Amarillo Civic Center, Tri State Fairgrounds, Amarillo Globe News Center for the Performing Arts, American Quarter Horse Headquarters & Museum, Heritage museum, Wolflin Village, Historic Route 66, Cadillac Ranch, Palo Duro Canyon featuring the official play of the State of Texas, La Paloma golf course, Amarillo Country Club, West Texas A&M, Amarillo Community College Local businesses: Rick Husband Amarillo International Airport, Tradewinds Airport, Bell Helicopter, Blue Cross Blue Shield, Pantex, Tyson Foods, Owens Corning, BSA Hospital, North West Hospital, and The Laser Center for Vision. We look forward to seeing you in Amarillo! ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Amarillo
Holiday Inn Express Amarillo
Holiday Inn Amarillo
Amarillo Holiday Inn

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