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“handy to 1-40”

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Holiday Inn Express Hotel & Suites Amarillo East
Ranked #29 of 72 Hotels in Amarillo
Grand Blanc, Michigan
Level 5 Contributor
87 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“handy to 1-40”
Reviewed 27 January 2014

Help at desk was excellent. Plenty of restaurants close by. Every clean and breakfast was better than the usual fair.Right off I-40 but was hidden by Texas Roadhouse.Great place to stay if you are traveling cross country.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Trish A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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177 reviews from our community

Traveller rating
    85
    46
    28
    10
    8
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73
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • German first
  • Any
English first
A TripAdvisor Member
Reviewed 1 December 2013 via mobile

I was disappointed with our stay at this hotel. After reading reviews I felt it would be a great place. The only pleasant experience was the lady at the front desk. She was pleasant helpful and nice. The room was a nice size but numerous things were wrong. We could hear people all around our room, walking sneezing talking etc. there was a little hum all nite long. There was mold around the tub, it took awhile to get hot water, the beds were super soft, the pillows were strange. The breakfast had watery cold eggs. I don't think I will stay there again

Stayed November 2013, travelled as a couple
Helpful?
1 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nohemi_Castillo01, Manager at Holiday Inn Express Hotel & Suites Amarillo East, responded to this review, 2 December 2013
Thank you for your feedback, it helps us to improve our service. We’re sorry we fell below your expectation, I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We hope you give us a chance in the future to show you how great our hotel is. Please receive our most sincere apologies. Once again thank you!.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Santa Fe, New Mexico
Level 4 Contributor
42 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 29 November 2013

I stayed there in November and the room was ok. They moved me from next to the elevator
where you always here the dings. Clean ok. Breakfast ok. After I checked out and paid they
had my information as a priority member and apparently they have a program that attaches
to your computer. I get their banner when I open email attachments. It never stops.
I called IHG and complained, but the girl couldn't help me. How can they do this? Why don't
they have a place to unsubscribe. I will never return to a HIE hotel.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nohemi_Castillo01, Manager at Holiday Inn Express Hotel & Suites Amarillo East, responded to this review, 2 December 2013
Dear John M Thank you for your review and giving us the opportunity to learn from your feedback, Please receive my apologies for the inconvenient with the email attachments, we will look more deeply into it to try to solve the problem, we hope to have the opportunity of welcoming you back and ensuring that you have a hassle free stay with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dallas, Texas
Level 6 Contributor
416 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
Reviewed 18 November 2013

Decided to stay here instead of being in town. Room was spaceous, large flat-screened TV, great wireless, and the bed was wonderful.

One recommendation for their breakfast lounge; provide some fresh fruit (apples, bananas) along with the hot/cold foods.

Shout-out to Denise who worked the desk on Sunday November 17. Wonderful staff member making me feel welcomed after 5.5 hour drive.

Room Tip: The back rooms are away from the interstate but near a RR track. Not an issue.
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  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank George B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nohemi_Castillo01, General Manager at Holiday Inn Express Hotel & Suites Amarillo East, responded to this review, 2 December 2013
Hello George B.

Thank You for the great review, I will definitely pass that "Shout-out" to our front desk clerk "Denise" it makes us happy to know that you enjoyed our hotel! Hope to see You again on your next stop in Amarillo, Best Wishes Nohemi Castillo, Hotel Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Muskogee, OK
Level 4 Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 22 October 2013

We stopped here on our way to New Mexico and to meet a friend. The hotel was very nice, clean, and the beds were soft. We ate at Big Texan, just down the road, and it was within 1 mile of the hotel. They also had a beautiful pool area that we enjoyed after a long day on the road. Would recommend it highly.

Room Tip: We had a suite, which was very comfortable and had great for our family.
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  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank NavigatorOK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Victoria, Australia
Level 5 Contributor
62 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 17 October 2013

No booking, just passing though, but we were glad we stayed. Although its not in town, it is not too far from anything. The beds were equal to the beds at Caesars Palace, where we stayed the week before - cloud soft!! So comfy it was like being at home. The staff were so friendly but really undersold how cool their town was! Big legs, combine harvesters, Cadillac ranch, canyon..

Stayed October 2013, travelled with family
Helpful?
1 Thank Maxine C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lubbock, Texas, United States
Level 4 Contributor
29 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 15 October 2013

We chose this new Holiday Inn Express specifically for its location close to our Amarillo activities, but primarily for its indoor pool and hot tub. The pool and hot tub were great -- ample and well designed (the hot tub alone was the size of some swimming pools) with the feel of a resort area and not a chain hotel, but the floor tiles were slippery enough to be dangerous (especially on one side, where the floor slopes). And the hours were too restrictive. C'mon, folks, you know your travelers want to take advantage of the pool before 10 am! The breakfast was about average. But the room itself was spacious, clean, and comfy.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TexasTrailBlazer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Hotel & Suites Amarillo East

Property: Holiday Inn Express Hotel & Suites Amarillo East
Address: 9401 E Interstate 40, Amarillo, TX 79118-6960
Phone Number:
Region: United States > Texas > Amarillo
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #29 of 72 Hotels in Amarillo
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Amarillo East 2.5*
Number of rooms: 69
Official Description (provided by the hotel):
East Amarillo Hotel Offers Convenient Location Enjoy a comfortable stay at the Holiday Inn Express Hotel and Suites of East Amarillo, located within a mile of Amarillo Rick Husband International Airport (AMA). Our East Amarillo hotel's location off I-40 offers close proximity to businesses and medical centers as well as area attractions. You can take the family for a day of fun at Wonderland Amusement Park, just 10 miles from our Amarillo hotel, or visit Splash Amarillo, a water park just three miles from our Amarillo accommodations. If you're more in the mood for shopping, the Westgate Mall is only 10 miles away. Amarillo offers attractions for nature lovers as well, and you can check out Palo Duro Canyon or Historic Route 66. Lodging in our Amarillo Airport hotel while in town for business means you have an ideal location close to the airport, and also easy access to area businesses and medical centers such as Medical Center Coulter Street, Wells Fargo and Northwest Texas Hospital. Our hotel in Amarillo has a meeting room with 1,000 sq. ft. of space, offers free high-speed, wireless Internet access for your convenience and provides a 24-hour Business Center. Stay Smart at our Amarillo Airport hotel and wake up to the complimentary, hot breakfast bar. You can relax in a triple-sheeted bed while you surf the web with free high-speed Internet access. Check out our East Amarillo airport hotel's deals and rates today. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Amarillo East
Holiday Inn Express Amarillo
Holiday Inn Amarillo
Amarillo Holiday Inn

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