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Quality Inn West Medical Center
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Reviews (380)
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All reviewsroom was cleannice hot breakfastwafflessausagethe staff was friendly and helpfulnight stayroad tripnice staycomplimentary breakfasttexaswestpetsinterstate
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Reviewed 4 January 2014

Stayed there just last night for one night good value but renovations underway in lobby and no water in pool but mostly dissatisfied with duplicate charge and how hotel and Best Western customer service handling so far. Corp Customer service not available b/c it's Saturday huh? Hotel clerk hung up on me accidentally 3 times trying to send me to 'billing' even though when I called back he told me he did not have codes and would have to leave it for his boss tomorrow...I thought he was sending me to billing not misleading me and wasting my time. Will update Monday with final review we will see how they resolve.

  • Stayed: January 2014
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Thank londonbrooke30196
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWMCI_GM, Manager at Quality Inn West Medical Center, responded to this reviewResponded 16 January 2014

Dear londonbrooke30196,

Thank you for your review. We hope everything has been resolved as our renovations have been completed. We do hope you consider us again on your next trip through Amarillo.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 January 2014

Older motel. Needs new more renovation. Non smoking motel but the halls and room had a stale odor. I think the halls had been smoked in by quest. Thin walls could hear neighbors talking, used ear plugs to sleep. Great staff and good bed. Down stairs floor has exterior doors to parking, up stairs has inside corridors . Not on or return list.

Room Tip: If you have someone in the Medical Center it's close. only reason to stay
  • Stayed: December 2013, travelled with family
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Thank oldwoodcarver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWMCI_GM, Manager at Quality Inn West Medical Center, responded to this reviewResponded 3 January 2014

Dear old woodcarver,

Sorry for the inconveniences during your stay. As you noticed, we are doing some property improvements to further better our property. We are in the process of going fully NON-SMOKING and unexpectedly get guests that will smoke even when they are not suppose to. We do hope you consider us again on your next trip.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 January 2014

We had 2 room reservations and it took 2 hours to get it right for them. In both rooms, there was no hot water for shower. Rooms were dirty and worse were the mattress for sleep as these are not hard or soft with springs hurting you all over. Pool is good to walk in but don't jump as there is no water. We only spent 1 night and best part was checking out as we did could not stand one more minute there. Motel 6 may be better for sleep.

Room Tip: Avoid this place as both our rooms were equally bad.
  • Stayed: December 2013, travelled with family
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Thank Faisal L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWMCI_GM, Manager at Quality Inn West Medical Center, responded to this reviewResponded 3 January 2014

Sorry for the inconveniences during your stay. As you noticed, we are doing some property improvements to further better our property. It is unfortunate that your stay was during this period, we do hope you consider us again on your next trip.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 December 2013

More like a Motel 6 than a Best Western - for the price we paid?!? Very disappointed! Indoor pool was drained, hot tub was half full, no elevator, hallway smelled of stale smoke, room was ice cold when we entered. Only positive thing to say about this dump is regarding the staff - very friendly. Plenty of hotels in the area - I'd pick something other than this one.

  • Stayed: December 2013, travelled as a couple
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Thank Landshark_dg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWMCI_GM, Manager at Quality Inn West Medical Center, responded to this reviewResponded 3 January 2014

Dear Landshark_dg,

Sorry for the inconveniences during your stay. As you noticed, we are doing some property improvements to further better our property. It is unfortunate that your stay was during this period, we do hope you consider us again on your next trip.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 December 2013

Moderately priced for a Best Western but still high quality as expected. It's away from the freeway so it's quiet. Across the street from Amarillo's Medical Center but also an easy drive to the VA Medical Center. An excellent breakfast is provided with your stay, very close to other restaurants but not really in walking distance. Good value all around and a very friendly staff on all shifts.

  • Stayed: October 2013, travelled solo
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Thank Reighn9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWMCI_GM, Manager at Quality Inn West Medical Center, responded to this reviewResponded 3 January 2014

Dear Reighn9,

Thank you for such a positive review. We're glad you enjoyed your stay with us and look forward to seeing you on your next visit!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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