Traveling on a cross country road trip from Calif to Florida, South Carolina and back to northern CA. It was nice to have the suite included with the bedroom. Very comfortable and nicely decorated. Thank you.More
- Free Wifi
- Free Parking
Traveling on a cross country road trip from Calif to Florida, South Carolina and back to northern CA. It was nice to have the suite included with the bedroom. Very comfortable and nicely decorated. Thank you.MoreShow less
What a trip you are on! We're glad you enjoyed your stay with us during this journey, wish you safe travels and do hope to see you on your way back!
We stayed one night Hotel was easy to get to neat and clean and close to our events Internet worked well Staff was pleasant and helpful We got a good price booking it on line It seems the best way to get a discounted price
Dear Salman A,
Thank you for such a positive review and are glad you enjoyed your stay. We look forward to seeing you on your next visit!
Located in medical district. Large clean rooms, plenty of hot water and great location near hospitals. Eating establishments near by. Indoor pool with great spa. Just off the interstate and near major mall. Staff took care of all our needs.
Dear Mary B,
Thank you for taking the time to review our property. We're glad everything us up to your expectations and look forward to seeing you on your next visit!
we went to Amarillo because my husbands mother was dying. The people at the hotel were very nice and understanding. The room was nice, and we had everything we needed. It would have been more pleasant under different circumstances.
Dear Carole D,
Sorry for the situation that brought you to our area, we certainly hope everything turned out as well as it could. We do hope to see you in the near future under better circumstances.
I needed to get work done while there. Had no internet connection upon arrival. Night auditor claimed that internet problems require a 2 day notice to fix, that there is no 24 hr tech support, and no number I can call. I finally found a guest services book which had a 24 hr tech #. When I informed the night auditor, he claimed to be new (discovered this was false). I asked for the manager's name and he said he did not know the manager and had no contact info for him. Later discovered the manager's card displayed on the front desk counter. Also, although there are no smoking signs posted, people were smoking inside the building, unfortunately, right outside my room.
Dear Victoria F,
First we would like to apologize for the service you received. Customer service is of upmost importance to us and we try to resolve every issue to the best of our ability. I assure you that the employee has been handled accordingly and do hope you consider us again in the near future.
Negatives: Lots of stairs to climb if you have lots of luggage. We picked this motel because it had an indoor pool, but it was the one area of the hotel that really needed updating. The handrails for the pool and hot tub seemed unsafe, and the air in the pool room was cold, and the water in the pool was freezing, but the hot tub was scalding. The concrete on the side of the pool came off on your feet. We had children, and the hot tub rules said, no kids under 14. Also, the pool didn't open until 10 a.m.
Night-time front desk staff was less than perky.
Overall for $80 a night, not a great value. Newer, better hotels for that price.
Positives: A great breakfast with eggs, biscuits, gravy, waffles, etc. One of the best Best Western breakfasts ever.
Day-time front desk staff were cheery and friendly.
We appreciate you taking the time to review our property. We are waiting on some approvals to go ahead and make the updates that we have planned. We do hope you give us another try once these changes have been made.