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“Not terrible, Needs some attention.”

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Baymont Inn & Suites Amarillo East
Ranked #14 of 73 Hotels in Amarillo
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Not terrible, Needs some attention.”
2 of 5 bubbles Reviewed 17 June 2014

My family and I stayed here while passing through from Dallas to Colorado Springs. We have to young boys 2 and 4 so a long drive is tough for them. Seeing how we were only stopping to sleep though that it would not be to bad. Check in was easy i used Hotels.com to book. The hotel was just rather old need some updating and a good cleaning. The manager was nice but appeared to not have any help we asked to go to the pool but it was locked and took him 30 min to get there due to helping people check in. The bathroom was dirty with hair in the tub and shower walls. The kids slept on the pull out sofa bed. Luckily they are small because the section of the bed that connected to the frame with springs was broke so only half the bed worked. Apparently the red roof inn next door has extended stay with people living there. There were people sitting outside in lawn chairs and a guy working on his motorcycle in the parking lot next door all in front of the pool. For the price I would have much rather spent $15 more and stayed on the West side of town where everything is much nicer. No elevator was a bad idea due to us having some much stuff even though we only stayed one night we were on a 12 day trip.

Room Tip: Stay on the West side of town if possible.
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DLW3645
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alicia R, General Manager at Baymont Inn & Suites Amarillo East, responded to this review, 19 June 2014
Thank you for choosing the Baymont East on your recent stay in Amarillo. I am truly sorry that there were errors in your stay. Housekeeping and maintenance are hard at work to correct these problems so that they do not occur again. We appreciate your feedback because it helps us to improve.
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844 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (72)
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Hemet, California
Level Contributor
239 reviews
143 hotel reviews
common_n_hotel_reviews_1bd8 129 helpful votes
4 of 5 bubbles Reviewed 15 June 2014

Just no elevator....Did have a hard time finding this Hotel even with the GPS....Its not the Hotel but the city...and the way its designed...I'd stay here again...but would ask for a down stairs floor.

  • Stayed June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sandymccluskey1953
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alicia R, General Manager at Baymont Inn & Suites Amarillo East, responded to this review, 7 July 2014
Thank you for your recent review of the Baymont Inn & Suites in East Amarillo. We are sorry that you had difficulty finding our property but are very glad that our service and amenities were up to your standards. We hope to see you again during your travels!
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Jacksonville Beach, Florida
Level Contributor
20 reviews
9 hotel reviews
1 of 5 bubbles Reviewed 13 June 2014

This hotel was dirty. Bathrooms aweful. Breakfast much to be desirered. I call with plenty of notice for connecting rooms because we were traveling as a family. And still the rooms were just nasty. When we told the front desk it seemed no big deal and they made no excuses. We stayed because Triple A recommended them because they were pet friendly well I'm sorry I made my family and dog stay there. Please rethink this hotel Triple A we stayed because you said it was a pet friendly family place. Its dirty and makes it look like you're not checking these places out. Thought triple A had higher standards.

Dianne Nowlin

Room Tip: Find another hotel
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dubbgandr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alicia R, General Manager at Baymont Inn & Suites Amarillo East, responded to this review, 15 July 2014
Thank you for your recent review of the Baymont Inn & Suites in East Amarillo. We are truly sorry to hear that our property disappointed you. We are currently trying to make improvements and better our hotel. Triple A is very important to our business and we have addressed the issues from cleanliness to our front staff to correct this problem. We hope you'll come see us again if you're passing through Amarillo.
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Travellers are raving about these Amarillo hotels

Round Rock, Texas
Level Contributor
44 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
1 of 5 bubbles Reviewed 11 June 2014

The whole place smells bad. The price was horrible. Our stay was uneasy. We where tired and there was no other place, between the high school graduations and the oil field; we where stuck.
Put us on the 2nd floor. 10 days worth of luggage, no elevator. Went into the stairwell from the back of the building and it smells like urine. Its no wonder when they leave it unlocked all the time. Got to the room and it was old and filthy. No microwave, no fridge. A/C worked and there where no bugs. We had to go down to the lobby 3 times because the first room they sent us to was occupied. Then the key didn't work. Ice machine was busted. Bathrooms are very small and akward. I already knew not to stay there because I never stay at Baymonts, but its all we could find. Save yourself the hassle and either find you another hotel or keep driving.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank honiebear420
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alicia R, General Manager at Baymont Inn & Suites Amarillo East, responded to this review, 15 July 2014
Thank you for taking the time to give us a review, we are truly sorry about the inconveniences you experienced during your stay. We hope you will give Baymont's another chance as we are striving to improve our hotel property. Again, we do apologize for the inconvenience you had while staying with us.
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Additional Information about Baymont Inn & Suites Amarillo East

Property: Baymont Inn & Suites Amarillo East
Address: 1700 E Interstate 40, Amarillo, TX 79103-2114 (Formerly Hampton Inn Amarillo)
Phone Number:
Region: United States > Texas > Amarillo
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#2 Best Value Hotel in Amarillo
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Baymont Inn & Suites Amarillo East 2.5*
Number of rooms: 109
Official Description (provided by the hotel):
Baymont Inn & Suites Amarillo East as of January 1, 2013. ... more   less 
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Also Known As:
Hampton Inn Amarillo Hotel Amarillo
Amarillo Hampton Inn

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