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Reviewed 26 September 2016 via mobile

We arrived in Amarillo on Friday to visit a dying relative. We were in Amarillo till Sunday. I don't normally write reviews but I did not appreciate the way my situation was handled. We were up late with sick family member at hospital. Got to the room and put up the DO NOT DISTURB sign. Around 8:30 I was awakened with a banging on my door opened it and a lady said Oh sorry I didnt see dnd sign. After leaving I called the front desk and asked for manager. She came ob the phone and said that was me sorry. The MANAGER! I asked to speak to HER boss and I could hear her say it was on the floor. I was enraged. The man said he would review the camera to see who was lying and offered me a room with discount. Needless to say we Stayed at LAQUINTA the following night. This motel is filthy. The room was clean. I could hear this lady yelling at employees all the way down the hall. I can predict a lawsuit in Baymonts future if they keep this "manager" around. If you need rest don't stay here!!!! Worst place ever!!!

Date of stay: September 2016
Trip type: Travelled with family
Thank madkapdallas
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kara A, Front Office Manager at Baymont by Wyndham Amarillo East, responded to this reviewResponded 24 October 2016

We are so sorry for your inconveniences while staying here. Your feedback has helped us tremendously. We believe there is always room for improvement and we will continue to work and strive for this daily. On most days, our hotel is quiet and calm and I apologize that your stay was a bad one.
Thank you
Kara

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Reviewed 26 September 2016

Date of stay: September 2016
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Baymont Inn & Suites
This review is the subjective opinion of an individual traveller and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kara A, Front Office Manager at Baymont by Wyndham Amarillo East, responded to this reviewResponded 17 October 2016

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 25 September 2016

This is the 2nd time I have stayed here, -'d I was very pleased. It's clean, quiet, and the staff is friendly.

Date of stay: September 2016
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Baymont Inn & Suites
Thank amandalubbe
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kara A, Front Office Manager at Baymont by Wyndham Amarillo East, responded to this reviewResponded 17 October 2016

Thank you for your great review! We are delighted that you were pleased and it was quiet and clean. We do have very friendly staff and we take pride knowing that our guest are treated well and have a great nights stay with us. Thank you for staying with us and we look forward to a future stay with us.
Thank You
Kara

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Reviewed 23 September 2016 via mobile

Only issues we had were, the hotel has no elevators and they don't seem to have a/c on in hallways. Our room was very clean and smelled fresh. Front desk was friendly and efficient. Would stay here again

Date of stay: September 2016
Trip type: Travelled as a couple
Thank Pioneer24324
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kara A, Front Office Manager at Baymont by Wyndham Amarillo East, responded to this reviewResponded 17 October 2016

Thank you for your fabulous review of Baymont East Amarillo TX! It was our pleasure to be able to accommodate you. We are pleased that your room was clean and smelled fresh. We are also delighted that my staff at the front desk was friendly and efficient. We have great staff members here and we all make it our utmost importance to please our guests. We apologize for not having an elevator, we do have different room types available on our first floor. On your next stay we will be glad to explain our different room types to see what would be accommodating for you. We are so thrilled to hear that you choose us again, and we look forward to seeing you.
Thank You
Kara

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Reviewed 23 September 2016

Date of stay: September 2016
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Baymont Inn & Suites
This review is the subjective opinion of an individual traveller and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kara A, Front Office Manager at Baymont by Wyndham Amarillo East, responded to this reviewResponded 17 October 2016

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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