We checked in to Hawthorn Suites on 10/10/13. Upon check in we were told that the room key machine was broken and someone from the front desk would have to open our room every time we left the room and came back. Major inconvenience! ( we did get our room key late the next day) We arrived at our no smoking room only to find that it reeked of cigarette smoke. We complained and were moved to another room that passed the smell test.. Upon settling in to the room we began to look around at the room and it furnishings. The couch in the room was ripped and torn in numerous places. The carpet was so lumpy that it looked like a dead body was stashed under it. The plaster on the walls was crumbling and falling off in chunks. Holes in the walls were patched with masking tape, if patched at all. Mildew and grunge was all around the bathtub and the floor in the bathroom was filthy. There were holes in the corners of the bathroom where installation of the tile was never finished. As there were no vacant rooms at any other of the local hotels, we weren't able to go somewhere else. Housekeeping service was a joke. Our bed was not made on 2 of the days and dirty towels were left by Housekeeping one day, not our dirty towels, someone else's dirty towels were left on the vanity. The floor in the elevator was filthy, not from beach sand, but just plain filth. Some of the controls in the elevator were held in place with a bungy cord. The baggage carts looked as if they were from the 1920's and would actually fall apart if you lifted up on the handle. The scrambled eggs on the "free hot breakfast" tasted like a spoiled rotten eggs. The front desk personal were friendly and helped all they could.This place is supposed to be a Wyndham Property but is nothing like any other Wyndham property I have been in. We were comped our last night's stay so that helped some. Anthony of Hotel Impossible would go bezerk at this place. The rooms/suites here would be great if only they were properly cleaned and refurbished. Our King Suite was nice and large and had a good floor plan and a tv in the living area and in the bedroom. The Housekeeping department needs to be ramped up with a very strong emphasis on cleaning these rooms completely as there was dust and grime in many places. Also paying attention to resupply things like toilet paper, paper towels, coffee packets and condiments when they are used. This place has such high potential in location and room size but is being wasted with neglect.
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- Also Known As:
- Hawthorn Suites By Wyndham Aransas Pass Hotel Aransas Pass
- Hawthorn Suites Aransas Pass
- Aransas Pass Hawthorn Suites
- Hawthorn Suites Ltd