We were in town for a baseball game. We arrive a little before 3 p.m. and found our room wasn't ready. They asked us to check back in 45 minutes. We waited a little longer than that, and the room still wasn't ready. Again they asked us to wait and check back. When we checked back again, the room still wasn't ready and there was no promise on when it would be ready. At that point, it was time to leave for the ballpark, so we had to cancel our reservation and then drive all the way home after the game. Horrible, horrible service. There was only one person manning the front desk on a busy holiday weekend (very nice people) and not enough room service. Poor planning. Bad experience. If this was my first time at a Residence Inn, I would avoid them in the future. Fortunately there are other properties that are well-managed. This one, however, is NOT!
- Official Description (provided by the hotel):
- Residence Inn by Marriott Arlington has perfected the all suite hotel experience. Located in the heart of the North Texas Metroplex with easy access to many area attractions including Cowboys Stadium, Six Flags Over Texas, Six Flags Hurricane Harbor, Rangers Ballpark, Fort Worth Zoo and Lone Star Park. The hotel is a 15-minute drive from the DFW airport and close to the University of Texas at Arlington. Residence Inn Arlington offers spacious suites with separate living and sleeping areas plus fully equipped kitchens. Start every day with our complimentary, hot full breakfast in the Gatehouse. Then, enjoy shopping at Lincoln Square Shopping Mall or Traders Village Marketplace and visit nearby Fort Worth Stockyards, Cowtown Coliseum, Texas Motor Speedway and events at American Airlines Center. After a busy day, relax in our pool and spa and retire on Marriott's luxury bedding. Make Residence Inn by Marriott Arlington your home away from home while visiting in Arlington. ... more less
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- Also Known As:
- Residence Inn Arlington Hotel Arlington
- Arlington Residence Inn