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“Pretty Average, one problem however”

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Holiday Inn Express & Suites Arlington
Ranked #32 of 62 Hotels in Arlington
Houston, Tx
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Pretty Average, one problem however”
Reviewed 9 July 2014

Our stay with this hotel was pretty average. We stayed for two nights. It was really close to Six Flags Over Texas and even had a trolley for transportation. The layout was new and different from any other Holiday Inn Expresses that I have been to so that was cool. The pool was nice and fun. Breakfast was okay. My only problem was that Housekeeping failed to clean up our room, replace towels, etc. after the first night. We had to call down to the desk to ask for clean sheets and trash bags. Our "Do Not Disturb" signs were not out. But overall, everything was okay.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Diamoniboz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rachel M, Guest Relations Manager at Holiday Inn Express & Suites Arlington, responded to this review, 14 July 2014
Thank you Diamoniboz for your feedback. I'll will address the cleaning issue with my Executive Housekeeper to ensure this error does not happen again. We hope to see you back for a second chance.
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177 reviews from our community

Traveller rating
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    42
    17
    16
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Centreville
Level 2 Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 6 July 2014

This place was Terrible! Kids running down hallways all night, had to go out and say something, quieted down for 10 minutes then started up again and lasted all night. I tried to call the front desk but the phone was broke, the bathroom floors were still dirty. the walls and doors are not sound proofed. Front entrance doors by the elevator were broke and had to bring luggage all the way around the building.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Driveall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rachel M, Guest Relations Manager at Holiday Inn Express & Suites Arlington, responded to this review, 7 July 2014
Thank you for your comments. Being in the center of the Entertainment District we do get a lot of children going to Six Flags. The Front Desk is always here to help assist in any noise issues. You room cleanliness will be discussed with the Executive Housekeeper.
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Travellers are raving about these Arlington hotels

Katy, Texas
Level 6 Contributor
93 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 29 May 2014

This was a decent hotel with really good employees. Only drawback was the bed slumped in the middle... I mean really slumped and was hard to roll out of. There must have been some Americans staying here recently :)

The staff was really accommodating and (Dustin?) the manager, was on hand to help us with all of our needs. The hotel was booked solid and was turning people away, so the location must have been even better than we thought. A few times a night you can hear multiple sirens going by (probably to the Quality Inn down the street) so light sleepers might not be able to take that.
The layout of the rooms was crazy, go out here and down there to get to these rooms, but back this way and over that way (not connected) to get to other rooms?

The breakfast was the typical sausage, eggs, bacon, fresh fruit and all cereals that are offered at the other Holiday Inn Express hotels.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank justllooking
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rachel M, Guest Relations Manager at Holiday Inn Express & Suites Arlington, responded to this review, 4 June 2014
Thank you Justlooking for your feedback. We will make sure the room issues are addressed by our maintenance person.
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Texas
Level 6 Contributor
88 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed 13 May 2014

We stayed one night after a mid-week Rangers baseball game. Although the hotel was too far for us to walk with our two young children, it is possible to walk to the game. The layout was a little unusual, as we walked all the way down one hallway to reach the elevators, just to walk all the way back toward our room. The room was clean and roomy enough for a family of four. The bathroom was a good size. We took advantage of the complimentary breakfast and they had many great options, from oatmeal and fruit for those of us eating healthy to bacon and biscuits with gravy for those of us not on a diet. Overall, we had a good experience and would stay here again.

Stayed May 2014, travelled with family
Helpful?
2 Thank TravellingTexasMom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rachel M, Guest Relations Manager at Holiday Inn Express & Suites Arlington, responded to this review, 15 May 2014
Thank you for the feedback. I'll be sure to share your comment with the staff and owner.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jacksonville, Florida
Level 3 Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 9 May 2014

We reserved 4 rooms on short notice. The staff was able to accommodate us down to having all of our rooms side by side with two being adjoined. The breakfast was convenient and hit the spot. Hated the reason we were there, but the hotel was pleasant enough for the stay.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rwithersfl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rachel M, Guest Relations Manager at Holiday Inn Express & Suites Arlington, responded to this review, 12 May 2014
Thank you for the positive feedback. We hope to see you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sugar Land, Texas
Level 5 Contributor
52 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 24 March 2014

We had a very large party and stayed 2 nights. Not very impressed with the staff. They were very nice but no "WOW" factor. The beds had a big lump in the middle of it. (about 6-7 people said this). Beds were very small and cheap mattress. The breakfast area was nice and when we ran out of bananas, the staff quickly brought out more. She also keep the coffee flowing for the parents. Many parents stated they did not like the smoking right out in front of the building entry. It looked kind of suspect when you see 7-10 people out front smoking. Some of the kids stated they the walls were thin and they could hear the neighbors. Not sure if this is the best hotel for a large party. We washed the girls uniforms and the facilaties were OK. Hotel lobby and business center was small compared to other Holiday Inn express locations. We paid $79 PER night as a group rate.

Room Tip: All rooms were about the same.
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  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rhonda B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rachel M, Guest Relations Manager at Holiday Inn Express & Suites Arlington, responded to this review, 27 March 2014
Thank you for your feedback Rhonda B. I'll will share your comments with the staff to brainstorm how we can address some of your concerns.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Russellville, Arkansas
Level 2 Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 February 2014

There were red stains (~3" diameter) on my room's carpet that appeared to be blood. The room was not very soundproof; I awoke early to the sound of a small child having a 15-20 minute screaming fit in the hall somewhere whose guardian (I could also hear from time to time) must have decided to let the fit run its course and not intervene. The bathtub drained very slowly so by the time my shower was over the water was above my ankles filling the bottom of the tub.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gwardlaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rachel M, Guest Relations Manager at Holiday Inn Express & Suites Arlington, responded to this review, 4 March 2014
Thank you Gwardlaw for your feedback. I have instructed maintenance to remove the red wine stain from the carpet and to check the drain in the tub. Being in the heart of the Entertainment District we sometimes get some kids that can loud. We are always here to assist in any situation to help our guests out. We hope you will give us another chance in the future so we can show you how we really can provide a great stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express & Suites Arlington

Property: Holiday Inn Express & Suites Arlington
Address: 2451 E Randol Mill Rd, Arlington, TX 76011-6334
Phone Number:
Region: United States > Texas > Arlington
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #32 of 62 Hotels in Arlington
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express & Suites Arlington 2.5*
Number of rooms: 103
Official Description (provided by the hotel):
Holiday Inn Express offers the best price and location of any hotel in Arlington TX. Contact us today to stay at our affordable hotel, located near Six Flags, Rangers Ballpark and Cowboys Stadium! ... more   less 
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Also Known As:
Holiday Inn Express & Suites Arlington, Tx Hotel Arlington
Holiday Inn Express And Suites Arlington, Tx
Holiday Inn Arlington
Arlington Holiday Inn

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