Convenient location near Six Flags, the Ranger's Ballpark, and AT&T Stadium. It's even in the trolley route. Friendly and helpful staff. Would give higher rating, except for the mold stains in the bathroom.More
Convenient location near Six Flags, the Ranger's Ballpark, and AT&T Stadium. It's even in the trolley route. Friendly and helpful staff. Would give higher rating, except for the mold stains in the bathroom.MoreShow less
Thank you for the feedback. We are happy to hear you enjoyed your stay and I have my maintenance and housekeeping team checking out the bath.
Close to Six Flags and the Rangers ballpark - we walked to and from the ballpark and I walked to a Subway nearby (there was also a Jack in the Box nearby.) However, the facility needs a little care - no cover on the overhead light fixtures for example and the shower curtain was stained. Also the front desk staff was hard to find at times.
Thank you Annabeth R for your feedback. I've printed out your comment to share with the Front Desk and Maintenance Departments. Your feedback helps us improve our performance.
Our stay with this hotel was pretty average. We stayed for two nights. It was really close to Six Flags Over Texas and even had a trolley for transportation. The layout was new and different from any other Holiday Inn Expresses that I have been to so that was cool. The pool was nice and fun. Breakfast was okay. My only problem was that Housekeeping failed to clean up our room, replace towels, etc. after the first night. We had to call down to the desk to ask for clean sheets and trash bags. Our "Do Not Disturb" signs were not out. But overall, everything was okay.
Thank you Diamoniboz for your feedback. I'll will address the cleaning issue with my Executive Housekeeper to ensure this error does not happen again. We hope to see you back for a second chance.
This place was Terrible! Kids running down hallways all night, had to go out and say something, quieted down for 10 minutes then started up again and lasted all night. I tried to call the front desk but the phone was broke, the bathroom floors were still dirty. the walls and doors are not sound proofed. Front entrance doors by the elevator were broke and had to bring luggage all the way around the building.
Thank you for your comments. Being in the center of the Entertainment District we do get a lot of children going to Six Flags. The Front Desk is always here to help assist in any noise issues. You room cleanliness will be discussed with the Executive Housekeeper.
This was a decent hotel with really good employees. Only drawback was the bed slumped in the middle... I mean really slumped and was hard to roll out of. There must have been some Americans staying here recently :)
The staff was really accommodating and (Dustin?) the manager, was on hand to help us with all of our needs. The hotel was booked solid and was turning people away, so the location must have been even better than we thought. A few times a night you can hear multiple sirens going by (probably to the Quality Inn down the street) so light sleepers might not be able to take that.
The layout of the rooms was crazy, go out here and down there to get to these rooms, but back this way and over that way (not connected) to get to other rooms?
The breakfast was the typical sausage, eggs, bacon, fresh fruit and all cereals that are offered at the other Holiday Inn Express hotels.
Thank you Justlooking for your feedback. We will make sure the room issues are addressed by our maintenance person.
We stayed one night after a mid-week Rangers baseball game. Although the hotel was too far for us to walk with our two young children, it is possible to walk to the game. The layout was a little unusual, as we walked all the way down one hallway to reach the elevators, just to walk all the way back toward our room. The room was clean and roomy enough for a family of four. The bathroom was a good size. We took advantage of the complimentary breakfast and they had many great options, from oatmeal and fruit for those of us eating healthy to bacon and biscuits with gravy for those of us not on a diet. Overall, we had a good experience and would stay here again.
Thank you for the feedback. I'll be sure to share your comment with the staff and owner.