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“Our stay, June, 2014” 5 of 5 bubbles
Review of Candlewood Suites - Arlington

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Candlewood Suites - Arlington
Ranked #21 of 61 Hotels in Arlington
Davenport, Iowa, United States
Level Contributor
27 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Our stay, June, 2014”
5 of 5 bubbles Reviewed 14 June 2014

We had an excellent experience while staying at Candlewood in Arlington. Our stay was 7 days - the staff was courteous, and very "down home" friendly. Appreciated that a lot - they made us really feel like they were happy to see us as we went about our days while with them. Our suite was clean, spacious - actually more than we thought we were getting. The kitchen was so nice, and the outdoor grill area was great too.

  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Gail H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve S, General Manager at Candlewood Suites - Arlington, responded to this review, 16 June 2014
Thank you for your comments! We appreciate all feedback and hope that you will come back and stay with us again on your next visit to Arlington!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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160 reviews from our community

Traveller rating
    83
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    15
    9
    11
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (18)
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English first
Parker, Colorado
Level Contributor
111 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
5 of 5 bubbles Reviewed 4 June 2014 via mobile

We only stayed here for one night and found it to be very enjoyable. The rooms are definitely designed for longer, working stays with larger desks and kitchenette. I'm not sure if we had neighbors because it was incredibly quiet in he hallway. The air conditioning unit was very effective (frigid!) but also very loud. We left it on while we went to the baseball game to freeze the room and then were able to turn it off when it was time to sleep.

It took us 30 minutes to walk to the ballpark- not the ideal situation walking on the shoulder of a busy road but certainly doable. We took the free hotel trolley home after the game and it took about 25 minutes as we were the last shuttle stop. This wasn't a bother though because the trolley is air conditioned :-)

Good, not great, shower pressure and an excellent mattress.

I would definitely stay here again.

Stayed June 2014, travelled as a couple
Helpful?
1 Thank jillsousa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve S, General Manager at Candlewood Suites - Arlington, responded to this review, 6 June 2014
We look forward to serving you again in the future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 21 May 2014

actual rating -10 stars!!!! Had clothes stolen from laundry room, went to desk and they did absolutely nothing to help. Stayed up all night with the police and was able to locate only a pair of pants. When I checked my pockets I found a syringe in pocket!!!! Again told management and they did nothing, think twice about your stay here.

  • Stayed May 2014, travelled on business
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank MacKenzie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve S, Manager at Candlewood Suites - Arlington, responded to this review, 6 June 2014
I sincerely apologize for your experience at our property. We had an unfortunate experience with a guest that was uncooperative with our staff. The police were called to assist with the situation. Again, I apologize for your experience with this isolated incident and we have taken actions to prevent these issues from happening in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston
Level Contributor
52 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 bubbles Reviewed 30 April 2014 via mobile

My husband and I stayed at this Candlewood last weekend while in Arlington for the Lone Star Race. We chose this hotel because we could bring our dog with us. The rooms were spacious and very clean. My only suggestions for improvement would be to put a trash can in the bathroom and leave the taped up notices off the door. It is not extremely welcoming. Overall it was a nice stay.

Stayed April 2014, travelled as a couple
Helpful?
1 Thank jench2615
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve S, General Manager at Candlewood Suites - Arlington, responded to this review, 2 May 2014
Thank you for your feedback! We are glad you enjoyed your stay with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dallas, Texas
Level Contributor
149 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
5 of 5 bubbles Reviewed 23 March 2014

Second stay at a Candlewood. I like the suite set-up as it is a larger room for the money. I went on business for one night, so I didn't fully use the suite, but like the "home feel".
Check-in was quick and easy. Had a quick look into the exercise room/honor room on the way to the room. Gym looked good (did not use it). They have an "honor pantry" where you can grab small items and eat there or take to the room - just let them know what you ate.
Room was good and up to expectations. It was quiet and I was very tired. SO I ate and went to sleep.
Good stay.

  • Stayed March 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank bstrvl55711
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve S, General Manager at Candlewood Suites - Arlington, responded to this review, 25 March 2014
Thank you for your kind words, we appreciate all feedback! We look forward to seeing you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 18 March 2014

The room was clean. The bed was comfortable. The location is near many attractions. Overall, a nice hotel. However, I do have one complaint that I feel other frequent travelers should be aware of.

I checked into this hotel for 5 nights. Being an IHG Rewards Club Platinum Elite member, I asked if they had any room upgrades available. I was told that while they do, they only offer upgrades to people who are staying for 1 or 2 nights. This is not in accordance with IHG Rewards policy, and I have never heard of another hotel doing this. I contacted IHG and they told me that it was because the hotel was sold out on the day after I checked in. However, I went online and it still showed rooms available at the next level up from my reservation, not to mention that the hotel offered me a room at that level if I paid the difference. Finally, after several phone calls over the next hour, and speaking to both IHG Rewards and the corporate office's booking department, they gave in and gave me the room upgrade.

  • Stayed March 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank gollum2003a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve S, General Manager at Candlewood Suites - Arlington, responded to this review, 20 March 2014
We apologize for your experience! Upgrades do not necessarily mean an upgrade to a larger room. It can be a higher floor, a corner room, a newly renovated room, or a room with a nicer view as well. We do try to honor upgrade requests to the larger suite when available. We have met with the front desk team to clear any confusion as well in regard to only upgrading for 1 or 2 nights. In our market, these rooms get consumed faster than our smaller suites, especially since there are fewer of them. We hope that you will consider us again in the future, and please feel free to contact us when your ready for another visit to our area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tucson, Arizona
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 3 March 2014 via mobile

Stayed 1 night at this hotel for the Iron Cowboy at AT&T Stadium. Very convenient to get to stadium. Suite was spacious, clean, comfortable. Bed was very comfy. Area seemed quiet and safe. Would definitely stay here again.

Stayed March 2014, travelled with family
Helpful?
1 Thank JLyn099
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve S, General Manager at Candlewood Suites - Arlington, responded to this review, 5 March 2014
We hope you enjoyed your weekend with us and we definitely look forward to having you stay with us again on your future visits!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Candlewood Suites - Arlington

Property: Candlewood Suites - Arlington
Address: 2221 Brookhollow Plaza Dr, Arlington, TX 76006-7405
Phone Number:
Region: United States > Texas > Arlington
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #21 of 61 Hotels in Arlington
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Candlewood Suites - Arlington 2.5*
Number of rooms: 125
Official Description (provided by the hotel):
The Candlewood Suites Arlington is located in the Heart of the Arlington Entertainment, close to the Globe Life Ballpark, Home of the Texas Rangers, AT&T Stadium, Home of the Dallas Cowboys, Arlington Convention Center, Six Flags Over Texas Amusement Park & Hurricane Harbor Waterpark & University of Texas at Arlington. Only 8 miles southwest of the DFW Int'l Airport, the Candlewood Suites Arlington is centrally located between Dallas & Fort Worth with easy access to Interstate 30 & Highway 360. The hotel is in close proximity to Lone Star Park & Verizon Theatre in Grand Prairie, Texas. Nearby Fortune 500 companies: General Motors, Siemens, Bell Helicopter/Textron, American Eurocopter, Safran/Turbomeca USA, Lockheed Martin, Vought Aircraft, American Airlines & L 3 Communications. Candlewood Suites Arlington, an extended stay hotel, offers complimentary high-speed Internet. Each suite has a fully equipped kitchen and full size refrigerator. Work efficiently at your over sized executive desk with two separate phone lines-check email and talk on the phone at the same time. Relax while you enjoy the CD player or VCR/DVD. Borrow your favorites from our free video & CD library. In our Candlewood Cupboard, you can purchase meals, snacks, & sundry items. Pets welcome with a non refundable fee: $15 for the first night, $10 for each subsequent night, not to exceed $150. Up to 2 pets allowed per room, must weigh less than 80 lbs. Pet agreement must be signed at check in. Ask about our shuttle service (Mon-Fri). ... more   less 
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Also Known As:
Candlewood Suites - Arlington Hotel Arlington
Candlewood Arlington
Arlington Candlewood Suites

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