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“Mixed Feelings”

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Hawthorn Suites by Wyndham Arlington/dfw South
Ranked #16 of 62 Hotels in Arlington
Ponca City, Oklahoma
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Mixed Feelings”
3 of 5 bubbles Reviewed 25 May 2014

I thought the size of the room for the price was excellent. The closet was very big and we all enjoyed free internet without restrictions. The few negatives we did have were being hit in their parking lot and the security camera was not in place there so our new car is damaged now. There were many work vehicles parked there with alarms that would go off in the middle of the night. The pool was overtaken by a rowdy family that was too inappropriate for my kids to be around so we left. I had foolishly left $500 in the room which was gone but I have no proof of anything on this but do wish there would have been a safe in the room.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hawthorn Suites by Wyndham

Helpful?
1 Thank Tracy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BarryWhite76006, General Manager at Hawthorn Suites by Wyndham Arlington/dfw South, responded to this review, 2 June 2014
Dear Tracy R.,

Thank you for your feedback and taking the time to post your comments. We were pleased to read that you thought our room size (by the way, we have the largest suites in Arlington),price and our unlimited internet was outstanding. I do sincerely apologize about your car and that a rowdy family made the pool unpleasant. I'm extremely concerned about the loss of $500, I apologize that we do not offer safes in each room, but we do offer safe deposit boxes complimentary at the front desk. If you would like to discuss your experience with a member of hotel staff, please call us at (817) 640-1188 so we may address it with you directly.

Sincerely, General Manager - Hawthorn Suites by Wyndham - Arlington
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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434 reviews from our community

Traveller rating
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    64
    47
    33
See reviews for
177
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Spanish first
  • Any
English first
Bradenton, Florida
Level Contributor
208 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 bubbles Reviewed 13 May 2014

We checked in very late at night due to flight delays. As we approached the hotel lobby we were cautious and concerned as to how the property might be. The grounds outside and in the central common areas needed a good leaf blower and the glass backed elevators needed a good cleaning and need to be freshly scented. Inside our unit we found accommodations larger than some one bedroom apartments we have stayed in. The shower and toilet area are separated from the vanity area so it is very easy for two people to get ready in the morning. The kitchens are full kitchens and there were two large screen Samsung televisions, one in the fireplace living room and the other in the bedroom. Our last day of stay, they were installing all new pillow-top mattresses. There is a complimentary continental breakfast served each morning. The hotel is a complimentary trolley shuttle that brings you to Six Flags Theme Park, Rangers Stadium as well as another four to six attractions in the area. The following changes would greatly improve the stay, full length mirror behind one of the doors, better lighting in the vanity area of the bathroom, lighter wall color around the vanity area of the bathroom to reflect true color on those making-up, towel rod in bath area to dry bath towels, more than six hangers in the very large walk-in closet, chairs on the outside balcony area, change up the breakfast items a little. No trays to bring breakfast to your room. I used a shipping box bottom and was told not to use it on Monday when the manager was back. Really? I cannot bring breakfast to the room for my wife to save time getting ready in the morning? Know your guests and why they are there, we are not cookie cutter here.

Room Tip: Make sure you get a Trolley Pass at the front desk before using the Trolley. They did not ask to se...
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rick M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BarryWhite76006, General Manager at Hawthorn Suites by Wyndham Arlington/dfw South, responded to this review, 22 May 2014
Dear Rick M.,

Thank you for reviewing our hotel. We are glad to hear you love our 630 square feet apartment style suites (they are the largest suites in the Arlington market). We also appreciate your very good suggestions and will look into how we may add them to our hotel.

Again, thank you for the comments, which will help us in our ongoing efforts to improve our service.

Sincerely, General Manager - Hawthorn Suites by Wyndham - Arlington
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hawthorn Suites by Wyndham Arlington/dfw South

Property: Hawthorn Suites by Wyndham Arlington/dfw South
Address: 2401 Brookhollow Plaza Drive, Arlington, TX 76006
Phone Number:
Region: United States > Texas > Arlington
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool
Hotel Style:
#16 Business Hotel in Arlington
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hawthorn Suites by Wyndham Arlington/dfw South 3*
Number of rooms: 129
Reservation Options:
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Also Known As:
Hawthorn Suites By Wyndham - Arlington Dfw South Hotel Arlington
Hawthorn Suites Arlington
Arlington Hawthorn Suites

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