I have stayed at the Hilton Arlington several times; specifically, in the spring for the past several years for an annual high school conference. Recently, I (along with a co-sponsor and 13 high school students) stayed at the Hilton Arlington for this very convention. During check-in, I was very pleased with Eric (who was working the front desk). He was not helping us with our check-in. He was helping another customer who appeared quite disgruntled. She was upset that she was going to be staying in a hotel where hundreds of high school students were staying for a convention that week. She was in Arlington on business and did NOT want to be disturbed by these "obnoxious high school kids." Eric did his very best to accommodate her. He handled her politely and with kindness. When she walked away, I told him, "Well, you handled that well....she was CRABBY." He responded with a smile on his face and said, "Thank you. That's what we do here." That was it......he did not engage in negative talk about her or remark on her rudeness.....he just smiled and started working on the next task. What an example of professionalism! I checked out on Tuesday, and arrived home to discover that I had forgotten a shopping bag in my hotel room. The tornadoes had hit Arlington that day, so when I called the Hilton I could only leave a message in the housekeeping department. Josie, in Housekeeping, called me back the next day (Wednesday). However, I missed her call, so she left a message. We "played phone tag" several times, and each time she called, she left a message. Finally, we got to speak to each other and she had found my bag and was mailing it the next day. This does not sound like a very big deal, but it is to me. The items I had bought were very small, wrapped in tissue paper, and were in the bottom of a large shopping bag. To most people, the bag would have appeared empty and, therefore, thrown in the trash. When I mentioned this very point, Josie replied, "Oh, no ma'am. When we find a shopping bag, we make sure it is empty before it is thrown away. If there are items in the bag, they go to Lost & Found." Also, the items I had bought were for my daughters for Easter. Josie made sure that the items made it to my house by FRIDAY, so they could be in the girls' Easter baskets on Sunday. All items arrived in perfect condition. I am so very impressed with the professionalism of Josie. How easy it would have been to just toss the bag in the trash, or keep the items, and state that they had never been found. Josie made my day, and her kind and courteous response to my situation made me feel important.....as did each returned phone call she initally made, only to get my voice mail on the other end. (I REALLY appreciate the fact that she took the time to call me back EVERY time I left a message.) It did not matter that my items were very inexpensive (trinkets, really)....she took to heart that they were important to me and did her best to see that they got to my house safely. Thank you, Josie!! By the way, Josie and Eric deserve raises!!!
- Official Description (provided by the hotel):
- Hilton Arlington hotel is centrally located between Dallas/Fort Worth in Arlington's entertainment district and 8 miles south of DFW Airport. Business travelers love our convenient access to major expressways and local corporations. Leisure travelers enjoy our convenient location to area attractions such as the new Dallas Cowboys Stadium, Texas Rangers Ballpark, Six Flags Over Texas and Hurricane Harbor. Whether traveling on business or pleasure, our hotel is the ideal destination for convenience, fun and relaxation. ... more less
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- Also Known As:
- Hilton Arlington Hotel Arlington
- Hilton Hotel Arlington
- Arlington Hilton Hotel