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“Free washers and dryers”

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Staybridge Suites Austin Airport
Ranked #57 of 203 Hotels in Austin
Certificate of Excellence
Emory, Texas
Level Contributor
108 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
“Free washers and dryers”
Reviewed 17 June 2014

Good deal for the week and free washers and dryers. Breakfast good, wish they had more variety in eggs. Staff pleasant and polite. Great value, but the maid service is lacking. The maid service is pick up towels and make up the bed if you stay longer than a day.

Room Tip: Ask for the manager
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  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Fdrl L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MariaL319, Manager at Staybridge Suites Austin Airport, responded to this review, 18 June 2014
Thank you, Fdrl L, for the hotel review regarding your recent stay with us! I am very happy to hear that you feel like you got a good deal and value with our service and amenities! We are very proud of the team we have and the quality of serice each department offers. Due to being an extended stay hotel, our cleaning service is scheduled for full cleanings once a week (unless requested otherwise) and a light touch every week day. Weekend service is available upon request. I apologize for any inconvenience this may have caused for you. Please let us know if there is anything we can do to make your stay more comfortable when you return to the Austin area! Sincerely, Maria Lopez-Manager
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285 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (57)
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English first
Alameda, CA
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 30 April 2014

To TripAdvisor,

We have just finished a multiple-month stay at the StayBridge Suites - Austin Airport, 1611 Airport Commerce Drive, Austin, Texas and we highly recommend it.

We found it well-equipped for a long visit. Our one-bedroom suite had enough room for both of us to set up our laptops and work, and the extra easy chair and sofa allowed either of us to relax and read without bothering the other. The kitchen had enough supplies to satisfy us (especially because the breakfasts and the evening socials, Tuesday through Thursday, offered plentiful and delicious food).

The staff is friendly, well-trained, courteous and helpful. The housekeeping routine is just right for us -- trash removal and bed-making, fresh towels and replacement of soaps and lotion daily, with a thorough clean-up once a week.

The location is away from the center of Austin. At first we thought it was a disadvantage but having experienced the downtown traffic and crowds we appreciate the distance. (You do need your own vehicle here, however, to get anywhere -- but that's true throughout the city.)

Here is what we particularly liked: fast, reliable, free Internet; free laundry with enough machines so that we could do laundry whenever we liked; the food, which was better than in other comparable hotels.

Contact the Sales Department in advance to negotiate a very attractive rate for long-term stays.

Probably the best thing about this hotel is that the staff work so well together, and all have a strong desire to serve the guests. They are really a well-managed team, supporting and respecting each other.

We are planning to return to Austin for a quick visit when we finish our current trip abroad. We wouldn't stay anyplace else than the StayBridge Suites at the airport.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bob and Elsa P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MariaL319, Manager at Staybridge Suites Austin Airport, responded to this review, 2 May 2014
Dear spenceandmolly, thank you so much for the review you sent in about our hotel!!! Our goal is to make our guests, both long and short term, feel as comfortable as possible for a very enjoyable experience. Our amenities definitely play a big part in this, including our full breakfast, evening socials three times a week, full kitchens (in every room!) and a complimentary laundry facility just to name a few! I do agree, we have an amazing team here at the Staybridge Austin Airport! Everyone works well as a team and as individuals and that is extremely important to us. We appreicate you choosing us as your home away from home and look forward to your next visit! Many thanks for your positive feedback! I will share your kind words with the entire staff! Sincerely, Maria Lopez-Manager.
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Northumberland, United Kingdom
Level Contributor
56 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 24 April 2014

We stayed at the Staybridge for 2 nights and choose this particular one as it is near enough to Downtown as we do not like driving in the city.
Rooms were what you always get with a Staybridge - clean, comfortable, good linens, and the added bonus of a kitchen.
Breakfast very good and it is a pleasure to have a large bowl of freshly prepared fruit to choose from each morning. I cannot be bothered to start chopping up apples etc at breakfast time.
The "social" meals were also very good and saved us having to find local restaurants. Staybridge are such good value that whenever we can we choose them above any other chain.
Particular mention should be made of Hayley, the Sales Director who hosted the first of our 2 "socials". She is a great representative of the Staybridge brand and a pleasure to have dealings with her. Also Olivia was another gem and gave us some good advice about the Metrobus when she took us to the bus stop.
If I have one slight negative and it really is only a small thing. We asked Cynthia when we arrived about the public transport system. She said she knew nothing about it and referred us to a website. Maybe most of your customers do not use the public transport system but it may be useful if she found out about it for future guests.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Carol P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MariaL319, Manager at Staybridge Suites Austin Airport, responded to this review, 25 April 2014
Thank you for taking time out of your day to write a review on our hotel, Carol P! It sounds like you had a very pleasant experience with us here at the Staybridge Austin Airport! I will be sure to let both Haley and Olivia know that their excellent customer service was recognized and complimented...and also our housekeeping staff that you were happy with the cleanliness of the room! We have an amazing team and we always appreciate our guest's feedback! I agree that our breakfast and evening social can be very convenient and also money saver for travelers and I am happy to hear that you were able to take advantage of both during your visit! I do apologize that we fell short on our end with lack of providing public transportation information you were needing. Please be assured that I will update our front desk staff with this information for our guests. Thank you, again, for sharing your feedback and experience with us. We hope you will visit us again in the future when you are in the Austin area! Sincerely, Maria Lopez-Manager.
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Austin, Texas
Level Contributor
112 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 21 April 2014

We choose this hotel based on the location's close proximity to the Austin Airport. When I called I spoke with the Director of sales Haley Shugart who answered all of my questions. We stayed the night here prior ot our flight out the next morning on vacation. Ms. Shugart allowed us to keep our vehicle on premise while out of toen. The shuttle was provided for the airport both going and coming. the drivers were safe and competent. i cannot state how great this experience was for my family and I. Bonus...a free breakfast in the morning of our departure.

Thanks to Haley and the whole crew at Staybridge we will return, and send all of our friends and family to use your location in the future.

Room Tip: Backside of the building away from front.
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Yogi459
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MariaL319, Manager at Staybridge Suites Austin Airport, responded to this review, 24 April 2014
Thank you so much for your review, Yogi459! It is extremely nice to hear that Haley took good care of you during your stay! Her customer service is top notch and we are happy to have her on our team! It's great to hear you were able to take advantage of our breakfast...hopefully next time you and your family can also take advantage of our evening social with dinner and drinks! I will be sure to share your kind words with Haley, the shuttle drivers and our entire staff. I thank you, again, for your positive feedback. It really makes a difference! We look forward to your next visit to Austin! Sincerely, Maria Lopez-Manager.
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El Paso, Texas
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 18 April 2014

That is exactly how we felt when we got to visit Staybridge. The rooms were awesome and so was the staff. Everything was located in the perfect place and so is parking. Hot breakfast in the morning and occasional dinner in the evening. The staff was completely friendly and family oriented. My wife and daughter and I had the best time at stay bridge, that we plan to return in the near future and stay with them again. What makes them better from all the rest is how they catered to my 10-month-old daughter. I am grateful to the staff for bending over backwards for my daughter. This is such a classy place and if you have children, they will enjoy it as well. We highly recommend Staybridge to everyone.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Daniel R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MariaL319, Manager at Staybridge Suites Austin Airport, responded to this review, 21 April 2014
Thank you, Daniel R, for your hotel review regarding your most recent stay with us here at the Staybridge Austin Airport! We are very happy to hear that you had an enjoyable time while visiting us with your family! We take great pride in our staff and the quality of service they provide. I will be sure to share your kind words to the rest of the our staff members and let them know their excellent service does not go unnoticed! I am very happy to hear that you will be returning to our location in the near future. Please let us know if there is anything we can do to make your stay more comfortable. We appreciate your feedback and look forward to your next visit when you return to Austin! Sincerely, Maria Lopez-Manager.
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Canyon Lake, Texas
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 9 April 2014

Stay here for work a couple of nights almost every week. Rooms are clean but what sells me is the staff and "extras." Everybody from front desk to management staff is a delight; smiles all around with a very genuine sense of caring that each guest's stay is a good one. Hot breakfasts each day and complimentary meals Tuesday through Thursday evening - home made burgers tonight - makes it a little easier to be away from home

Room Tip: Noise is rarely much of an issue but if you prefer quiet ask for a room on one of the wings facing a...
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  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank U5557HCmarka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MariaL319, Manager at Staybridge Suites Austin Airport, responded to this review, 11 April 2014
Thank you, Mark A, for sending a review for our hotel! It sounds like you stay with us often and that you are able to take advantage of our amenities each time! Our breakfast and evening social are both convenient and cost efficient for travelers and we are happy that we are able to offer both meals to our guests at no extra charge. Our staff is amazing and I'm happy that their services are recognized. I will be sure to share your kind words with all of them! We are very appreciative of you taking the time to share your feedback regarding your stay with us. If there's anything we can do to make your stay more pleasant and comfortable please let us know! Sincerely, Maria Lopez-Manager.
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Bay City, Texas
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 9 April 2014

I have stayed in many hotels around
Austin as I am in Austin on Business regularly. I find that the property and nightly (mon - thurs) manager specials are really great. I also have to say the staff and service is the finest I have experienced. I now stay at this hotel on all my business trips to Austin. I would also recommend this to any families that are vacationing in the area.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank robert h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MariaL319, Manager at Staybridge Suites Austin Airport, responded to this review, 11 April 2014
Thank you, Robert H, for your hotel review for our property! I am first happy to hear that you are a regular guest and have chosen our hotel for your hotel accommodation business needs! We do our best to offer all the amenities necessary to offer a complete package of a comfortable, "like home", feel when you are away from home, business or pleasure. We are very proud of our staff and the quality of service they provide. It is very nice to hear their efforts do not go unnoticed. Your feedback is extremely important to us and I thank you for taking the time to share your experience. Please let us know if there is anything we can do to make your stay more comfortable. Sincerely, Maria Lopez-Manager
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Additional Information about Staybridge Suites Austin Airport

Property: Staybridge Suites Austin Airport
Address: 1611 Airport Commerce Dr, Austin, TX 78741-4534
Phone Number:
Region: United States > Texas > Austin
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#12 Business Hotel in Austin
#50 Family Hotel in Austin
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Staybridge Suites Austin Airport 3*
Number of rooms: 161
Official Description (provided by the hotel):
Enjoy a Convenient Locale and Excellent Service at Extended Stay Hotel Austin travelers looking for an extended stay or a corporate apartment in an ideal location need look no further than the pet friendly Staybridge Suites - Austin Airport. Our hotel is close to Austin Bergstrom International Airport (AUS) (2.2 miles away), and we're just four miles from downtown Austin. With hotel reservations in place, you can explore the attractions of the 'Live Music Capital of the World,' such as 6th Street and the upscale Warehouse District. Take in a game at the University of Texas at Austin, learn more about Texas at the Bob Bullock Texas State Museum and relax at Zilker Park near downtown Austin. Lodging in our hotel gives business travelers easy access to top Austin companies such as PPD, Tokyo Electron, Progressive Insurance, ERCOT, BAE Systems. The Texas State Capital and the Austin Convention Center are just a short drive away. Our hotel has 678 sq ft of on-site meeting facilities and a 24-hour business center. During your stay in Austin, Texas, our hotel offers you the comforts of home with a complimentary breakfast, Sundowner receptions, BridgeMart, 24-hour fitness center and outdoor pool. Our suites feature free high-speed Internet access, 32 inch flat screen TVs, DVD players, fully equipped kitchens, workspaces and comfortable bedding. Call today to make your Staybridge Suites - Austin Airport hotel reservations. ... more   less 
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Also Known As:
Staybridge Suites Austin Airport Hotel Austin
Staybridge Suites Austin Airport Texas

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