I stay at Marriott Properties all over the country. I've stayed at every type of property as well and never had as bad an experience as I did at this property. The property is old and in serious need of a remodel. As I entered the room, it had a pungent smell. I was only there one night so I decided to just open the windows, turn on the air and get going....I was pressed for time and didn't have the opportunity to deal with room changes. I immediately left for a meeting and returned that evening. After further review, I noticed the carpeting was filthy and had several stains. The kitchen counter was also filthy as was the stove. When I attempted to shower....there was NO HOT WATER. I called the front desk to find out they were aware of the issue, were awaiting parts and did not offer any solution. They also failed to tell me this upon check-in which while wouldn't have solved the problem, I would have had an option to do something about it. While in the cold shower, I noticed mold on the ceilings and on the wallpaper in the bathroom. In general, I would say the property was filthy, the PC in the lobby was slower than my cell phone for pulling my airline web page, the dinner/evening snack is only served 3 days per week....this night had "deli sandwiches.". One of the worst experiences in a Residence Inn I've ever had. I will never stay here again.
- Official Description (provided by the hotel):
- The newly renovated Residence Inn Austin South is within driving distance to many of the area's attractions, including the unique ambiance of 6th Street, the excitement of the University of Texas and Longhorn football, and Austin's Town Lake with miles of hiking and biking trails. All pet-friendly suites have fully-equipped kitchens, flat-screen TVs, free WiFi and separate living and sleeping areas. The property also features complimentary breakfast and weekday evening reception, outdoor pool, fitness room, and outdoor multi-purpose Sport Court. ... more less
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- Also Known As:
- Residence Inn Austin South Hotel Austin
- Austin Residence Inn
- Residence Inn Austin South Texas