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Hyatt Place Austin/Arboretum
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Reviews (459)
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All reviewsdave and bustersroom layoutshower dooraustin arboretumhot breakfastsofa bedbreakfast was excellentfree breakfastfresh fruiteasy accessgreat place to staywhole foodsoatmealthe breakfast areanice staydowntown areadesk
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Reviewed 29 October 2008

For the most part I enjoyed the Hyatt Place. It was clean and comfortable. The room was spacious though the bathroom is small and dark. Free internet access and being near the Whole Foods were a big plus.
My problems were minor: you can hear the noise from a nearby restaurant/club if you are at the back of the hotel but running the a/c solved that problem.
Breakfast is not great and was not always out on time, but for free it was fine.
The pool was nice and the gym adequate, though no weights of any sort.

  • Stayed: September 2008, travelled on business
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Thank oserica
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 July 2008

In town for business, I stayed 5 nights at this property. This was my second stay at a Hyatt Place and I love their concept. The hotel is in NW Austin and very close to my company. You can walk to Dave & Busters, Baby A's Mexican Rest (Excellent) and a movie theatre. I really like this part of Austin, the mall is down the street. Check-in went smoothly and the staff was nice. The room was great, big tv, comfy bed, free wireless. The contiental breakfast was ok, a hot breakfast cost extra. They have a nice fitness center open 24-7 and the pool was ok but no hottub. They have beer and wine in the lobby so that was nice. Place was clean and housekeeping was good. I will always stay here when in Austin for business!

  • Stayed: June 2008, travelled on business
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Thank jkuba65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 June 2008

In theory, this is a great idea -- a self-serve hotel for a lower price. However, there are some serious problems with staffing and stocking. The decor is great, and if I were rating the hotel on decor alone I would give it 5 stars. Beautiful lobby, huge plasma screen tvs, decent-but-smallish pool. However, despite the remodel there are already signs of deterioration and the breakfast experience is a nightmare.

We stayed a Friday and Saturday night, for $119 plus tax per night. The room was very comfortable, if a bit tight. The sink faucet was tilted at a funny angle and was loose, and there was only a shower (no tub). But overall, the room was acceptable.

However, the "free continental breakfast" is inadequate on every front. On Saturday morning, we went downstairs to discover sour milk, only one toaster with 4 slots, chemically tasting fruit, and an inadequately stocked tea display. Another gentleman pointed out the problem with the milk and placed it at the bakery window, where it sat for the next 40 minutes while we ate. I pointed out the problem with the tea. I used the kiosk to order the breakfast burrito, and I can't recommend ordering any hot breakfast. My $7 burrito arrived at the window 25 minutes (!!!) later, and was announced with a bark, "Burrito!" It had a raw-tasting tortilla, lukewarm eggs, unmelted cheese and canned salsa. The "hashbrowns" that came with it were a lukewarm glop of herbed mashed potatoes that had been barely cooked on one side to maintain integrity. Come on, I could have microwaved this myself and it would have tasted better.

Fast forward to right now, Sunday morning: no caffeinated tea, no decaffeinated coffee, no spoons, no juice, almost no cereal (healthier choices gone, froot loops and frosted flakes left), no bagels, no cream cheese, no half&half, no glasses (just mugs). I walked behind the "bar" to grab a packet of tea. Instead of continuing to stock his breakfast area, the gallery host came out to shake his finger at me. I told him he had absolutely no tea and that I had pointed this out to him 24 hours earlier. I'm amazed that he was policing the tea bag "theft," rather than taking care of his customers. Also, they are the same tea bags that are theoretically available in the continental breakfast area. To his credit, as I am typing this, I just saw him go behind the bar and grab the entire tea display and move it to the continental breakfast area. So maybe I'll give them 2.5 stars instead of 2.

The 2 desk hostesses have been incredibly nice to us and to our children. They are helpful and polite, but apparently they are not allowed to leave the desk area? It seems to me that on busy mornings, there needs to be one more person in the breakfast area to keep up with the larger groups of people. And a little respect from the manager/kitchen dude wouldn't hurt.

The next time we come to Austin and want the low-price, self-serve experience, we'll go to the La Quinta on South MoPac at Southwest Parkway: bigger rooms, better breakfast, nicer staff. Decor isn't as nice, but the total experience is better.

  • Stayed: June 2008, travelled with family
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Thank Jolie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KMorgan21, Director of Sales at Hyatt Place Austin/Arboretum, responded to this reviewResponded 3 September 2008

Please give us another chance! We are under new management and our hotel is anxious to make every traveler feel special. We love our guests!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 May 2008

I stay at this hotel on a regular basis since it became a Hyatt Place. Other than the name Hyatt, it has nothing in common with Hyatt, especially the service. THE BAD: I just use the kiosk to check-in and hope that I have no need to interact with the hotel staff, because they are very close to useless. I estimate that the check-in procedure via the staff takes at least 10 minutes. The ‘Gallery Hosts’ have difficulties using a mouse and a computer. Another reviewer mentioned that they do not inform you if your bed preference on the reservation cannot be met. Very true. No one there has any experience in running a hotel. THE GOOD: Since it was recently converted, the rooms are in decent shape. The sofas are good and the mattress are comfortable. I even like the in-room coffee. However, the biggest perk is the 42” HDTV. It is in the center of the room on a swivel, so one can see it from the bed or the sofa. I am anxious for Marriott to rehab their rooms. Or, I suppose Hyatt could get their staff trained by Mariott.

  • Stayed: May 2008
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Thank KC_Donkey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 May 2008

What a great hotel to stay!! We arrived thinking it was going to be a regular under $150 hotel,nothing fancy, nothing out of the normal inexpensive hotel , but we found a very clean ,very safe very quite place to rest after our busy day, the rooms are big and confortable , it felt like i was staying at a studio apartment. I never saw anyone walking on the hallways and i didnt hear a noise during our 2 day stay there, even thought it was memorial day weekend. There's not much to do around the area in walking distance but the city is very close , easy acces to freeways and the management of the hotel was very kind and fast. I strongly recommend this hotel for people who are on the go and just need a safe and quite place to stay/rest after busy days in town. I will tell as many people as possible to stay here!

  • Stayed: March 2008, travelled with friends
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Thank ViajeroManiatico
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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