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“Comfortable Stay”

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SpringHill Suites Austin Northwest/Arboretum
Ranked #112 of 201 Hotels in Austin
Reviewed 25 April 2014

We stayed at this hotel for a week and it was great. We were upgraded to a larger room on the 5th floor. I love that you have a mini fridge, coffee maker, and microwave as well a large desk with lots of outlets for all those electronic devices we all use.

The bed was comfortable but I wasn't a fan of the pillows. I usually carry my own as I prefer down filled and a number of hotels don't use them. The coach in the room was huge and also folded out to another bed. The bathroom is divided into a toilet bath/shower area and a separate sink area. There is a lot of space. It was easy to set up the iron and ironing board and leave it up as the room was very spacious.

There is free breakfast every morning...week days until 9:30 and later on weekends. The week day had a really good selection of both hot and cold. Quite a few portable items for those on the go. Really good selection of fresh fruit and juices. A different hot meat every day to go with your eggs - both scrambled and hard boiled. There was cereal, yogurt - plain Greek and also the fruit ones. A number of cereal choices and bread choices with jams, peanut butter and cream cheese . On the weekend they broke out the waffle maker and there was a HUGE line up for it so I'm guessing it's really popular. There was less fruit selection on the weekend.

I used the laundry area as we were here for a week. It's $1.50 to wash and same to dry. This includes free laundry soap and dryer sheets so that was great as I had 3 loads to do. There is only 1 washer and 1 dryer and they are on 30 minute cycles. There is also a fold table that makes it very convenient and several chairs to sit on.

There is no in room safe so we used the safe at the front desk. They give you a key and you have to both have a key to open up your safety deposit box.

The front desk staff are very friendly and helpful. Right beside the front desk area is a small store with items like microwave popcorn, cold drinks etc.

There are newspapers in the lobby and also a large bowl of suckers. They have an area near the front desk with coffee, tea, hot chocolate that you can take up to your room and use. In the late afternoons they put out an ice water dispenser with cups. In the morning they have hot coffee and hot water for your tea or hot chocolate but it gets removed after breakfast.

The only downer for us was the pool was under renovation so we couldn't use it. They have a decent gym area down the hall from the pool on the main floor.

There was ample parking and we never struggled to find a spot. It was very well lit at night.

The hotel is close to The Domain which is a large shopping mall. It was central for what we were doing. I would stay here again.

  • Stayed: April 2014, travelled on business
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3  Thank IamKWgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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62 - 68 of 130 reviews

Reviewed 9 April 2014

Stayed two night, enjoyable and restful. Beds comfortable and breakfast good. Location convenient for many attractions. Desk staff helpful and even could provide a corkscrew. Only thing I could suggest is another place to put a suitcase, only a rack in a suite with no dresser.

  • Stayed: April 2014, travelled with friends
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Thank thelmasue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 March 2014

We are regulars at Marriott properties, but we found this SpringHill Suites in Austin up to expectations. It was clean and updated. The bed was comfortable. The hotel staff was kind, courteous and helpful. Good choice.

  • Stayed: March 2014, travelled with family
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Thank ORYLAGA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 March 2014

First I got jacked with the price per night. Nice hotel but not worth the $169 per night. I blame my self for not doing my homework right. I could have searched earlier for a true Suite type room with more privacy.

Wals are thin and you can hear doors slamming and it was not convenient.

Also as a valuable Marriott reward member I was given discount or incentive.

Sorry it was a horrible night :(

Stayed: March 2014, travelled with family
1  Thank RaptorSam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael P, Manager at SpringHill Suites Austin Northwest/Arboretum, responded to this reviewResponded 17 March 2014

Greetings:

We appreciate your feedback about our hotel. The rate you paid was the standard published rate. We constantly check to ensure our rates are competitive to similar products offered in regards to location of the property. We also appreciate your Marriott loyalty. The reward points attached to your stay are the incentive for continued Marriott Loyalty.

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Reviewed 2 January 2014

This is a well-managed hotel with a policy of "No Pets". The lobby, dining area, exercise room, hallways, and our room were all very clean as were the parking lot and grounds outside. The staff was polite, helpful and efficient. The "free" breakfast, included in the room rate, was healthy and well-prepared. From the hotel, it's a 15-min. drive to Downtown Austin or a 45-minute drive to the Hill Country. An excellent variety of stores and restaurants are within a 5-minute drive or a 10-15 minute walk. The room rate was competitive for the area. A few items in our room did not work properly and the indoor pool is ready for refurbishing. We found it difficult to access the hotel driveway from the feeder road of Hwy 1 ("MoPac") and Stonelake Blvd. without driving a loop of an extra mile in either case. For us, the comfort and value of this hotel far outweighed the inconveniences.

  • Stayed: December 2013, travelled as a couple
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1  Thank WorldwidetravelerUsa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mitopazler, Manager at SpringHill Suites Austin Northwest/Arboretum, responded to this reviewResponded 8 January 2014

Thank you for choosing to stay with us in Austin!

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Reviewed 31 December 2013

We had two rooms, one with 3 persons and the other with five persons. For $80, this cannot be beat as it included free internet and breakfast. The rooms were large and included two double beds, sleeper sofa, full size dining room table and refridgerator/microwave. The decor was a bit drab and there were only two small drawers so be prepared to live out of suitcase. We had some problems with our room including ants and slow draining tub, but they were both promptly addressed. There is lots of great nearby shopping and restaurants. It is a 15 minute drive to downtown (without traffic).

Room Tip: Rooms near elevator (shaft) are a bit smaller.
  • Stayed: December 2013, travelled with family
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Thank Marknbellair
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 November 2013

I stayed in this hotel two weekends in a row while my daughter was working in Austin. The hotel is conveniently located, clean, affordable... it was a great experience both visits. We found the space in the rooms to be great for the four of us, and the beds were quite comfortable. My children particularly enjoyed the bowl of lollipops just inside the front door and the breakfast.

  • Stayed: October 2013, travelled with family
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1  Thank Stacey V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about SpringHill Suites Austin Northwest/Arboretum

Address: 10936 Stonelake Blvd., Austin, TX 78759
Region: United States > Texas > Austin > Northwest Austin
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#56 Family Hotel in Austin
Price Range: £84 - £183 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — SpringHill Suites Austin Northwest/Arboretum 2.5*
Number of rooms: 99
Official Description (provided by the hotel):
Enjoy your next business or leisure stay at SpringHill Suites by Marriott Austin Northwest/The Domain Area. Our all-suite hotel in Austin, Texas provides award-winning service and spacious accommodations just minutes from The Domain and The Arboretum at Great Hills. We are close to several corporations including IBM® and National Instruments™. ... more   less 
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Also Known As:
Springhill Suites Austin Northwest / Arboretum Hotel Austin
SpringHill Suites Austin Northwest/Arboretum Texas

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