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“Way better options in Austin”

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Homewood Suites by Hilton Austin South
Ranked #67 of 203 Hotels in Austin
Certificate of Excellence
Reviewed 19 September 2013

Bland boring hotel. Location is not great. It was clean enough. The breakfast SUCKS. We had one good person check us in and the rest were disgruntled, annoyed, mismanaged. Way too many great places in Austin where they give hospitality to waste time here. My room smelled like mold or mildew.

  • Stayed: September 2013, travelled with friends
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Review collected in partnership with Homewood Suites by Hilton
Thank Rose Ellen D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ejackson00, General Manager at Homewood Suites by Hilton Austin South, responded to this reviewResponded 25 September 2013

I regret to hear that you were not satisfied with your experience at Homewood Suites by Hilton Austin South. Our location is within 5 miles of downtown; however, we are located in more of a business district area. Because we are not in such a competitive area, we are able to offer lower rates and additionl amenities compared to the downtown area hotels.

I am happy to hear that the front desk staff and the cleanliness of the hotel met your expectations. Our complimentary Suite Start breakfast includes a variety of items for our guests and their preferences including fruit, eggs, breakfast meat, yogurt, breads, cereals, waffles, and more.

Thank you again for your review.

Kind Regards,

Elizabeth Jackson
General Manager

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410 - 416 of 520 reviews

Reviewed 17 September 2013

Homewood suites give option with kitchen of cooking on trip, eating in house complimentary dinner or eating out. Facilities extremely clean and everything works well always. Close to airport and nearby grocery, restaurant, airport and access to major highways.

  • Stayed: September 2013, travelled on business
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Review collected in partnership with Homewood Suites by Hilton
Thank Hsienching MR H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ejackson00, General Manager at Homewood Suites by Hilton Austin South, responded to this reviewResponded 25 September 2013

Thank you for taking the time to review your stay with us. I am glad that you have had the opportunity to utilize all of our amenities. Did you know that we also have free grocery shopping service? Just let us know and we will do the shopping for you on your next trip to Austin.

Happy Travels,

Elizabeth Jackson
General Manager

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Reviewed 9 September 2013

My wife and I were very happy with our stay. We will be back in Austin in the future and will most likely stay at this HS. They provided all we are use to by Hilton Hotels including a very warm and courteous staff and very clean suites.

  • Stayed: September 2013, travelled with family
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Review collected in partnership with Homewood Suites by Hilton
Thank wwall10383
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ejackson00, General Manager at Homewood Suites by Hilton Austin South, responded to this reviewResponded 25 September 2013

Thank you for acknowleding the hard work of our staff in providing clean accommodations and a friendly atmosphere. We look forward to having you with us on your next visit to Austin.

Yours in Hospitality,

Elizabeth Jackson
General Manager

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Reviewed 5 September 2013

Our room was nice and clean, however I think they may have a smaller staff on the weekends. They were always nice, but never seemed to have needed items at the desk. When we needed a couple of extra towels and some shampoo, they needed to get it from housekeeping which took about an hour.

  • Stayed: September 2013, travelled with family
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Thank me4osu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ejackson00, General Manager at Homewood Suites by Hilton Austin South, responded to this reviewResponded 25 September 2013

Thank you for taking the time to review your stay on TripAdvisor. We strive to be excellent every day of the week. I regret that the front desk staff did not have the items you needed accessible and that the response time was not sufficient. We are always looking to make improvements and I will review your comments with our staff. We hope that we are able to "wow" you on your next visit to Austin and look forward to seeing you then.

Happy Travels,

Elizabeth Jackson
General Manager

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Reviewed 28 August 2013

This Homewood Suites location was very clean, modern, friendly and had an accommodating environment. The price was every reasonable; an extremely good value. We stayed in a large, well appointed suite. Very nice complimentary breakfast. Would highly recommend this location to others.

  • Stayed: August 2013, travelled as a couple
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Review collected in partnership with Homewood Suites by Hilton
Thank Kenneth S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ejackson00, General Manager at Homewood Suites by Hilton Austin South, responded to this reviewResponded 4 September 2013

Thank you for sharing your experience on TripAdvisor, Ken. We look forward to having you with on on your next visit to the Austin area.

Kind Regards,

Elizabeth Jackson
General Manager

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Reviewed 25 August 2013

Great staff and stay in Austin,TX. This location has some of the best staff in Austin. The rooms were very clean and the free wifi worked very well. The location has a free happy hour everyday which is a great way to end a long work day.

  • Stayed: August 2013, travelled on business
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Review collected in partnership with Homewood Suites by Hilton
Thank Eric A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ejackson00, General Manager at Homewood Suites by Hilton Austin South, responded to this reviewResponded 4 September 2013

Thanks, Eric! I appreciate your taking the time to recognize our staff. I believe we have some of the best in Austin as well, but some may say I am biased. We look forward to your next visit to Austin, don't forget to grab a beer while you are here.

Happy Travels,

Elizabeth Jackson
General Manager

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Reviewed 17 August 2013

We recently used the Homewood Suites by Hilton Austin South as the base hotel for our wedding (August 10, 2013) in South Austin, Texas. Sales Director Connie Ramos and her terrific team, as well as General Manager Elizabeth Jackson, rolled out the red carpet for our guests. We occupied over 20 suites and every guest had only great things to report. Everything from the great breakfast, to flexibility in using a conference room, clean rooms, to housekeeping made our stay so enjoyable. Most of all, Connie was very responsive to all of our emails and many guests contacting her to add to our wedding block. The two bedroom suites with sitting room were perfect for groups of grooms and bridesmaids too. I really appreciate all the many ways they made our wedding hotel choice a success. I would definitely recommend!

Room Tip: Two bedroom suites are a plus for families or groups of friends.
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  • Stayed: August 2013, travelled with friends
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Thank Car0lynB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ejackson00, General Manager at Homewood Suites by Hilton Austin South, responded to this reviewResponded 21 August 2013

Thank you, Carolyn. We appreciate you taking the time to share your experience on TripAdvisor. Princess Diana said "Family is the most important thing in the world." You have a wonderful, loving family and we were happy to have shared in your family's special weekend.

Best Wishes,

Elizabeth Jackson
General Manager

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Additional Information about Homewood Suites by Hilton Austin South

Address: 4143 Governors Row, Austin, TX 78744-1048
Phone Number:
Region: United States > Texas > Austin > South Austin
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#48 Business Hotel in Austin
Price Range: £90 - £205 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites by Hilton Austin South 3*
Number of rooms: 96
Official Description (provided by the hotel):
Winner of a 2017 TripAdvisor Certificate of Excellence and full renovation completed as of March 2017. Homewood Suites by Hilton Austin-South/Airport is a an upscale, residential-style, all-suite hotel located in Austin, Texas, that provides corporate housing, temporary housing and luxurious accommodations for anyone traveling to Austin for business or for pleasure. We are conveniently situated at the southeast corner of IH-35 and Highway 71/Ben White Boulevard, five miles from downtown Austin and six miles from Austin Bergstrom International Airport. All guests can enjoy free internet WiFi, the daily complimentary Suite Start Hot Breakfast and the Welcome Home evening reception, featuring a complimentary light meal and beverages Monday through Thursday evenings (subject to state and local laws). ... more   less 
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Also Known As:
Homewood Suites By Hilton Austin South / Airport Hotel Austin
Homewood Austin
Hilton Austin
Homewood Suites Austin South
Austin Homewood Suites
Austin Hilton
Homewood Suites By Hilton Austin South Texas

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