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Homewood Suites by Hilton Austin South
Ranked #66 of 201 Hotels in Austin
Certificate of Excellence
Reviewed 29 May 2014

very nice and clean hotel. very comfortable. though little intimidating to get to the property due to property being on a cross section of two highways. Bed was very comfortable. Plenty of common area. Breakfast was nice, though would recommend some veggie items beside fruits in breakfast.

  • Stayed: May 2014, travelled as a couple
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Review collected in partnership with Homewood Suites by Hilton
Thank Kirit D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ejackson00, General Manager at Homewood Suites by Hilton Austin South, responded to this reviewResponded 9 June 2014

Thank you Kirit for your review. I hope that you are able to enjoy our hotel for a longer visit on your next trip to Austin. You will find that we are a best kept secret hiding out in a business park. We do have a brand standardized menu that we follow, but I am aware of some changes coming...so stay tuned. We look forward to seeing you on your next visit.

Happy Travels,

Elizabeth Jackson
General Manager

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347 - 353 of 510 reviews

Reviewed 19 May 2014

After a long day of missed connections I stumbled into the Homewood Suites at 1AM, ready to crash into bed and enjoy sweet, sweet sleep. However, upon finding my hallway I was surprised to detect the strong, stale odor of cigarette smoke, a smell that was even more intense in the room itself (which came complete with ashtrays and matches). This was ever so slightly problematic given my asthma, and the fact that I'd requested non-smoking for exactly that reason, and posthaste I called the front desk.

"Um...I'll have to call you back," the young night clerk said. "We're full up." Ten minutes later his boss called the room.

"We can't move you," he said. "But I'm going to come to the floor and open the windows, and spray some Febreze. I'm also going to bring a can of Febreze to your room." A can of Febreze!! Just the perfect thing for my asthma, why did I never think of that? Part of it of course is the fact that I never knew Febreze comes in cans, but whatever - what a great solution, spray some more stuff in the room!

I declined politely, however, since it wanted to be able to keep breathing, and instead woke up wheezing and got the hell out of there.

Room Tip: If you have asthma, stay somewhere else.
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  • Stayed: May 2014, travelled solo
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1  Thank NoTurnsOnRed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ejackson00, General Manager at Homewood Suites by Hilton Austin South, responded to this reviewResponded 22 May 2014

Dear Noturnsonred,

I am terribly sorry that you were not able to have a review worthy stay at our hotel. We do still have one smoking floor at our hotel. I would be happy to review the details of your visit if you would like to contact me at the hotel or via email at elizabeth.jackson@hilton.com.

Kind Regards,

Elizabeth Jackson
General Manager

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Reviewed 14 May 2014

We needed a place to stay in Austin with a 2 year old so we wanted a suite with a door that closed between the sitting area and the bedroom. This fit the bill perfectly and was less expensive than many others and in a convenient location. The staff are excellent, helpful when we needed anything extra. We were not able to use the fitness room or pool so not sure of the quality of those. The breakfast was good for this level of hotel. The room was clean and decor was not worn. The lines are all white and washed for each guest -- something I really like! The sitting area has a kitchen that has most anything you would need for a longer stay. We only stayed one night, but that would be a bonus for someone staying longer.

  • Stayed: May 2014, travelled with family
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Review collected in partnership with Homewood Suites by Hilton
1  Thank ALLPICK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ejackson00, General Manager at Homewood Suites by Hilton Austin South, responded to this reviewResponded 22 May 2014

Dear ALLPICK,

Thank you for your stay with us! I am glad you found the value in our rooms space and the amenities that we provide. We find that families such as yours are fans of the extra space and privacy that a suite can provide. In fact, our brand VP has written a children's book series on Lewis the Duck, our mascot. Be sure to look for a Homewood Suites on your next trip.

Happy Travels,

Elizabeth Jackson
General Manager

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Reviewed 8 May 2014

Spent one night here on business trip. I had to hunt around the front desk to find someone for check in, and the door lock/handle was broken once I arrived at my room - so all said it took a while to get checked in and settled. The room was clean and quiet, except for the climate control unit - it would let out a LOUD clang whenever it went on or off. I didn't bother asking for a different room due to it being a single night stay.

The location of the property is actually quite nice, it's away from the highway so it's pretty quiet with plenty of parking. The room itself was clean, reasonably modern, and well equipped for a long stay.

  • Stayed: April 2014, travelled on business
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Thank Jason S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ejackson00, General Manager at Homewood Suites by Hilton Austin South, responded to this reviewResponded 22 May 2014

Dear Jason S,

Thanks for staying with us and sharing your review on TripAdvisor, but I hope that we can "wow" you on your next visit!

Happy Travels,

Elizabeth Jackson
General Manager

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Reviewed 8 May 2014

I've stayed in many hotels; this one was super clean and had a great staff. I wasn't able to take advantage of the breakfast or dinners, but I have in the past and am glad it's available. The lady who cleaned my room even left me a sweet note. I love having the kitchenette too.

  • Stayed: May 2014, travelled on business
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Review collected in partnership with Homewood Suites by Hilton
Thank Lori C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ejackson00, General Manager at Homewood Suites by Hilton Austin South, responded to this reviewResponded 22 May 2014

Dear Lori,

I am glad to hear we have a fan! Thank you for recognizing the staff. They are the one thing we have that the other hotels do not! If we can grab you a plate for dinner next time, be sure to just ask. See you on your next trip!

Kind Regards,

Elizabeth Jackson
General Manager

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Reviewed 30 April 2014

We thought this was a clean, nice hotel that was not right off the highway and a little more secluded and quiet but still easy to get to off feeder road. We just happened on it when we tried to get an Embassy Suites that was full and they gave us this hotel. We would definitely stay here again!!!!

  • Stayed: May 2013, travelled with friends
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Thank Fernando L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ejackson00, General Manager at Homewood Suites by Hilton Austin South, responded to this reviewResponded 7 May 2014

Thank you for your positive review at our hotel! While your hotel of choice was not available, it is wonderful to hear that we were able to exceed your expectations. We hope to become your hotel of choice in the future of your travels to Austin. See you next trip!

Kind Regards,

Elizabeth Jackson
General Manager

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Reviewed 29 April 2014

We made the reservation a month in advance for this hotel, and live 6+ hours away. As we were driving in to Austin, we received a phone call that our reservation was being cancelled because the hotel was overbooked. We were 20 minutes from the hotel. The first phone call, said that they could only provide a smoking room with double beds. We have an infant, and I told the person that was not acceptable. So, they cancelled our reservation. We called back and spoke with the on-site manager who was able to get our reservation back and not in a smoking room. The hotel staff we're very apologetic and helpful, and provided a toy for our daughter at check-in. The hotel room was nothing exceptional, but it had a kitchenette, bedroom and bathroom. The bathroom wasn't the cleanest, but was not disgusting by any means. All of our other interactions with the hotel staff we're very friendly and helpful.

  • Stayed: April 2014, travelled with family
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Review collected in partnership with Homewood Suites by Hilton
Thank Charles M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ejackson00, General Manager at Homewood Suites by Hilton Austin South, responded to this reviewResponded 7 May 2014

I appreciate your taking the time to recognize our staff in your review. While mistakes can happen, it is often how you overcome them that is the success story. We are looking forward to a bathroom renovation in late summer and we hope that you will be able to enjoy it on your next visit to Austin.

Kind Regards,

Elizabeth Jackson
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Homewood Suites by Hilton Austin South

Address: 4143 Governors Row, Austin, TX 78744-1048
Phone Number:
Region: United States > Texas > Austin > South Austin
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#48 Business Hotel in Austin
Price Range: £106 - £254 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites by Hilton Austin South 3*
Number of rooms: 96
Official Description (provided by the hotel):
Winner of a 2017 TripAdvisor Certificate of Excellence and full renovation completed as of March 2017. Homewood Suites by Hilton Austin-South/Airport is a an upscale, residential-style, all-suite hotel located in Austin, Texas, that provides corporate housing, temporary housing and luxurious accommodations for anyone traveling to Austin for business or for pleasure. We are conveniently situated at the southeast corner of IH-35 and Highway 71/Ben White Boulevard, five miles from downtown Austin and six miles from Austin Bergstrom International Airport. All guests can enjoy free internet WiFi, the daily complimentary Suite Start Hot Breakfast and the Welcome Home evening reception, featuring a complimentary light meal and beverages Monday through Thursday evenings (subject to state and local laws). ... more   less 
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Also Known As:
Homewood Suites By Hilton Austin South / Airport Hotel Austin
Hilton Austin
Homewood Austin
Homewood Suites Austin South
Austin Hilton
Austin Homewood Suites
Homewood Suites By Hilton Austin South Texas

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