We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great stay and special thanks to Dhruv”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Homewood Suites by Hilton Austin-Arboretum / NW
Ranked #10 of 201 Hotels in Austin
Certificate of Excellence
Reviewed 28 March 2014

I stayed at your hotel during the SxSW festival. Nice beds and breakfasts. All the staff was great but I want to call out Dhruv, who was very welcoming and helpful. I checked in pretty late after a long travel day so his friendliness was much appreciated.

Stayed: March 2014, travelled on business
Thank Justin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Danny C, Front Office Manager at Homewood Suites by Hilton Austin-Arboretum / NW, responded to this reviewResponded 1 April 2014

Dear Justin S,

Thank you for leaving such a nice review of our hotel and staff. I specifically want to thank you for highlighting the outstanding service provided by my colleague, Dhruv. I certainly count our hotel lucky to have as part of our team here. I will be sure to pass on your praise of his hard work and dedication to all of his guests. Hopefully we may come to welcome again soon or if not soon, for SXSW 2015. Please stop by anytime, we'd be pleased to see you.

Most Sincerely,
Danny Craven
Assistant General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (782)
Traveller rating
Traveller type
Time of year
Language
  • More languages

566 - 572 of 782 reviews

Reviewed 22 March 2014

I can't say enough about how great our stay was here. The room was beautiful, the breakfasts were great, and the staff...they went out of their way to make our stay a happy experience. We had a handicap accessible room, but the shower chair was missing. When they couldn't find one for a while, they guaranteed us they would find it at another property. They did find one, and in the process they were so kind and so concerned about our well-being. I can't say enough good about the facility and the staff.
Happy in Austin

  • Stayed: March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Love2travel2014560
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Danny C, Front Office Manager at Homewood Suites by Hilton Austin-Arboretum / NW, responded to this reviewResponded 25 March 2014

Good Evening Love2Travel2014560,

Thank you for great review of our hotel and staff! I am so glad to know that we were able to get you well taken care of despite the initial challenge of not having a shower chair within your room upon your arrival. I believe our staff really does a great job at trying to ensure all our guests are comfortable during their time with us; the little extra effort is certainly well worth it to know you have a great stay. Hopefully we can welcome you again soon, please stop by anytime.

Most Sincerely,
Danny Craven
Assistant General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 March 2014

Our ten day stay was extremely enjoyable. Staff were gracious and accommodating. Breakfast and the happy hours were great. Hotel grounds very nice. Rooms very clean. Beds and pillows very comfortable.

  • Stayed: March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton
Thank 548deannak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Danny C, Front Office Manager at Homewood Suites by Hilton Austin-Arboretum / NW, responded to this reviewResponded 25 March 2014

Dear 548deannak,

Thank you so much for your recent review of our hotel. I am so glad to know that you were pleased with your time as our guest, especially since you were with us for so long. I will be sure to pass on your kudos of all our staff at the next all-team meeting so they know how much you appreciated all their hard work. I hope we may to welcome you back in the future. Please stop by anytime, we'd be pleased to see you again.

Most Sincerely,
Danny Craven
Assistant General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 March 2014

I totally recommend this hotel ! Everything was great, staff was polite and friendly, cleanliness of the hotel lobby and halls, breakfast was amazing, beds were so comfortable, beautiful suite and great price ! Overall I would say it has been the best hotel I have been to in Texas.

  • Stayed: March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton
Thank Benjamin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Danny C, Front Office Manager at Homewood Suites by Hilton Austin-Arboretum / NW, responded to this reviewResponded 19 March 2014

Dear Benjamin B,

Thank you for leaving such a kind review about your experience as our guest. I must say I agree that we have a great hotel and an even greater staff. While I know it is cumbersome to be on the road excessively, I hope we may continue welcome you each time you return to Austin. If you need any assistance with a return stay, please do not hesitate to contact me.

Best,
Danny Craven
daniel.craven@hilton.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 March 2014

My condo building burned so my dog and I needed a place to stay until I could find something more permanent. The staff was friendly and pleasant. I really enjoyed the full breakfasts every morning and the suppers Monday-Thursday. Even though my suite had a kitchen it was super nice to not have to bother with groceries and cooking. The location was perfect for me as I didn't have to leave my neighborhood.

  • Stayed: February 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Adela H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Danny C, Front Office Manager at Homewood Suites by Hilton Austin-Arboretum / NW, responded to this reviewResponded 19 March 2014

Dear Adela H,

Thank you for taking a moment to leave a review of your time as our guest. Although the circumstances of you joining us were less than ideal, it was very nice to have met you and chat a bit each evening during dinner. I hope all is well now that your condo has been renovated after that fire. Perhaps we can welcome you back again sometime or if you have any friends or family coming into Austin. Please do not be a stranger.

Most Sincerely,
Danny Craven
Assistant General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 March 2014

For close to 10 years we've been staying at this property when traveling to Austin. It is our Austin "home." Last week, while there, my husband celebrated his 50th birthday. Leah helped me locate balloons and cupcakes for our party and provided streamers and confetti so we could decorate the room! She even had housekeeping clean our room early so I could decorate.

Daniel at the front desk was very friendly as well! Linda served up some wonderful breakfasts.

Everyone provided above and beyond service! Thank you!!

  • Stayed: March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Amy N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Danny C, Front Office Manager at Homewood Suites by Hilton Austin-Arboretum / NW, responded to this reviewResponded 11 March 2014

Dear Amy N,

I cannot thank you enough for your continued loyalty to our hotel. It means so much that when you come to Austin you do not even have to think about where you will stay. I hope we may come to welcome you back for many more years to come. I am so glad that on this most recent visit we were able to provide a few 'little extras' and surprises for your husband's big day. I count myself lucky to work with Leah and learn all I can from her expertise. I will be sure to pass on your praise of our outstanding service. I hope we may see you again soon.

Most Sincerely,
Danny Craven
Assistant General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 March 2014

Recently stayed here for two nights on a stop over on way to San Antonio; stopped to go to the Rodeo. Solo business traveler. It was a distance from the downtown district; $30 cab ride. This might be a factor if you are going to 6th street.

Accommodations were up to par for Homewood Suites. Bed was comfortable; bathroom was large (shower head needs some work/replacement).

Kitchen was nice, large fridge.

Tried to watch a DVD and the DVD remote wouldn't work. Looked at the batteries and they were all corroded...

There was ample parking and it felt safe coming and going. Didn't use the pool - it was very cold when I was there. Didn't go down to breakfast, so I can't comment there.

My biggest complaint? I was on the top floor - south side (non-smoking) and the entire hallway REEKED of cigarette smoke. It was HORRIBLE. I could even smell it in my room.

  • Stayed: March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank jannster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leah S, General Manager at Homewood Suites by Hilton Austin-Arboretum / NW, responded to this reviewResponded 13 March 2014

Dear Jannter,

Thank you very much for taking the time to share about your recent experience with us. I want to personally apologize for the maintenance issues and hallway smell you experienced and want to thank you for bringing them to my attention. I have shared these issues with my management team and all issues were corrected immediately. I am glad you were able to stop by on your way to San Antonio and we look forward to seeing you the next time you are in Austin! Hopefully it is hot enough next time so you can enjoy our pool and your stay will be issue free!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Austin hotels
Northwest Austin
HYATT house Austin / Arboretum
Northwest Austin
Embassy Suites by Hilton Austin Arboretum
Northwest Austin
Hampton Inn Austin - Arboretum Northwest
Show Prices
Show Prices
Show Prices
Northwest Austin
Home2 Suites by Hilton Austin North/Near the Domain
Show Prices
Show Prices
Show Prices

Been to Homewood Suites by Hilton Austin-Arboretum / NW? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Homewood Suites by Hilton Austin-Arboretum / NW

Address: 10925 Stonelake Blvd, Austin, TX 78759-5749
Phone Number:
Region: United States > Texas > Austin > Northwest Austin
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Austin
#7 Family Hotel in Austin
#37 Romantic Hotel in Austin
Price Range: £87 - £185 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites by Hilton Austin-Arboretum / NW 3*
Number of rooms: 97
Official Description (provided by the hotel):
Homewood Suites by Hilton Austin Arboretum Northwest is designed to make you feel at home, whether you're traveling for a few nights or longer. All guests can enjoy free WiFi, daily hot full breakfast and evening social, featuring a complimentary snacks and beverages Monday through Thursday evenings. Unwind in your one- or two-bedroom suite with separate living area and kitchen. Prepare Tex Mex recipes in the suite's fully equipped kitchen. Our suites have room to work and relax.Enjoy a workout in our fitness center or a refreshing swim in the pool. Our business center and meeting spaces offer an office away from home. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travel Republic (UK), Hilton Hotels Direct, TripOnline SA, Expedia, Hotels.com, Ebookers, HotelsClick, Cancelon, HotelQuickly, 5viajes2012 S.L. and getaroom.com so you can book your Homewood Suites by Hilton Austin-Arboretum / NW reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Homewood Suites By Hilton Austin-Arboretum / Nw Hotel Austin
Homewood Austin
Hilton Austin
Austin Homewood Suites
Austin Hilton
Homewood Suites Austin Arboretum
Homewood Suites By Hilton Austin-Arboretum / NW Texas

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing