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“Excellent one-night stay for business”

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Embassy Suites by Hilton Austin Arboretum
Ranked #33 of 202 Hotels in Austin
Certificate of Excellence
Reviewed 10 June 2014

Flying in and out of Austin in 24 hours for a business meeting, my company booked me into this hotel. I stay at Embassy Suites and other similar hotel chains often and they all seem pretty much alike. Was pleasantly surprised at the amenities here. First of all, the room/suite was clean & spacious, with two TVs, two desks, a wet bar w/ coffeemaker, under-counter refrigerator and a living room. The bed, pillows & bedding were extremely comfortable and the room itself was very quiet. Loved the ground floor pond with huge white swans Butch & Sundance gracefully paddling about! Having flown from the west coast, arrived late evening and was starved. The dining room & bar stays open until 10pm and I appreciated the kindness with which my dinner order was taken by the dining staff at 9:45pm. With no other patrons on a Monday night, the kitchen was already shut down but they prepared a delicious chicken quesadilla for me and hung around after closing time to ensure I was served. And they did it with a smile! Thanks guys!! Front desk staff also very accommodating and gracious. Overall, an excellent experience!

Room Tip: Room 500 was extremely quiet, well off the elevator area at the end of a short hallway. No neighbors...
  • Stayed: June 2014, travelled on business
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Thank NanciInNapa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul D, General Manager at Embassy Suites by Hilton Austin Arboretum, responded to this reviewResponded 12 June 2014

NanciInNapa,
Thank you for the wonderful review. I am very pleased to read that our Food and Beverage team did a nice job taking care of your needs late at night. Thank you as well for recognizing our other staff and the accomodations. Butch, Sundance and the rest of our team look forward to your next trip to Austin!
Thank you
Paul Davis
General Manager

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Reviews (907)
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546 - 552 of 907 reviews

Reviewed 9 June 2014

Beds are comfy, rooms are great, but the complimentary breakfast and evening receptions are THE BEST. The staff are friendly, but not well organized with the shuttle service; be sure you have a plan and revisit it with them to ensure you get where you need to be on time. Right across the street from a movie theatre and not far from a mall if you're driving. Decent location.

  • Stayed: June 2014, travelled on business
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Review collected in partnership with Embassy Suites Hotels
Thank Lesley K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul D, General Manager at Embassy Suites by Hilton Austin Arboretum, responded to this reviewResponded 12 June 2014

Lesley K,
I am very pleased you enjoyed our complimentary breakfast and evening reception. Thank you for the feedback regarding our shuttle service. We will revisit that with our team.
Thank you
Paul Davis
General Manager

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Reviewed 7 June 2014

This was our first trip to Austin and a friend recommended the area as opposed to the downtown area. From the moment we arrived at the hotel we found the entire staff to be friendly, courteous and very helpful. The common areas of the hotel as well as our room was very clean and well kept. The only issue was the amount of chlorine used in the pool (I didn't use the pool but my kids did). We stayed a total of five nights.

  • Stayed: June 2014, travelled with family
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Review collected in partnership with Embassy Suites Hotels
Thank Burt H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul D, General Manager at Embassy Suites by Hilton Austin Arboretum, responded to this reviewResponded 12 June 2014

Burt,
Thank you for the wonderful review! I appreicate your recognizing the great team of associates we have at our hotel. I am sorry if there was too much chlorine in the pool I will speak with our Chief Engineer to ensure we have that under control.
Thank you
Paul Davis
General Manager

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Reviewed 4 June 2014

this is the best place to stay in north Austin. Great staff, housekeeping, breakfast, happy hour, it's all good. The room amenities can't be beat and neither can the premise amenities. I have stayed here many times since 2010 and it was so good, then took a slight employee dive last year. But they've got their Mojo back! Yeah!!!!!!!

  • Stayed: May 2014, travelled with family
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1  Thank roamingnoni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul D, General Manager at Embassy Suites by Hilton Austin Arboretum, responded to this reviewResponded 6 June 2014

Roamingnoni,
Thank you for the great review. I appreciate your giving us another opportunity! We are looking forward to your next visit to Austin.
Thank you
Paul

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Reviewed 3 June 2014

Our family of three generations converged on this hotel to attend a wedding in Austin. We were very pleased with every aspect of our three-night stay. The staff was extremely attentive and made us feel very welcome. We had our 3 young grandchildren with us and were happy to find the hotel so child-friendly. The breakfast was wonderful. Our beds were very comfortable and the housekeeping staff did a terrific job as well. The indoor pool provided a great option for us with the kids as well. This hotel will definitely be a meeting place again for our family.

  • Stayed: May 2014, travelled with family
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Thank kslawrence
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul D, General Manager at Embassy Suites by Hilton Austin Arboretum, responded to this reviewResponded 4 June 2014

kslawrence,
Thank you for such a great review! I am very happy that our hotel fit the needs of your family. We look forward to your next vist.
Thank you
Paul

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Reviewed 3 June 2014

They had our reservations down for one night, although we had a confirmation page for 2 nights, and did nothing to help resolve the issue. We waited in the lobby for over an hour to get into a room. We had a 1 year old and 3 year old that were hungry and just rode in the car for 4 hours. It was so ridiculous that another customer tried to find a different hotel to stay at so he could give us his room! It is extremely noisy! Kids can yell, and laugh in the lobby at all hours of the night. Then they start slamming plates and cooking breakfast in the lobby bright and early. All doors in the hotel face the lobby and there is not a separate dinning area for breakfast. I will never stay at this hotel ever again.

  • Stayed: May 2014, travelled with family
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Review collected in partnership with Embassy Suites Hotels
Thank Travis J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul D, General Manager at Embassy Suites by Hilton Austin Arboretum, responded to this reviewResponded 4 June 2014

Travis J,
Please accept my apologies. What you described is not typical of our hotel and the standards to which we hold ourselves. Be assured I am addressing this situation with our team. As we discussed on the phone, I do hope you will accept my offer and give us another opportunity in the future.
Thank you
Paul Davis
General Manager

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Reviewed 3 June 2014

This hotel is really nice with a great breakfast . not too far from attractions close to lots of
restaurants and stores . the bed was really comfortable . i really liked it !
while here we went to the oasis restaurant and we went kyaking in lady bird lake ....super fun !

Room Tip: anyroom is a good room here ..they also have happy hour in the lobby daily
  • Stayed: April 2014, travelled as a couple
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Thank JamaicanQueen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul D, General Manager at Embassy Suites by Hilton Austin Arboretum, responded to this reviewResponded 4 June 2014

Jamaicanqueen,
Thank you for the great review. I am glad you enjoyed the hotel, breakfast and the attractions of Austin. We look forward to your next visit!
Thank you
Paul

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Additional Information about Embassy Suites by Hilton Austin Arboretum

Address: 9505 Stonelake Blvd, Austin, TX 78759-6532
Phone Number:
Region: United States > Texas > Austin > Northwest Austin
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#26 Family Hotel in Austin
#28 Business Hotel in Austin
#31 Romantic Hotel in Austin
Price Range: £103 - £205 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Austin Arboretum 3.5*
Number of rooms: 150
Official Description (provided by the hotel):
Embassy Suites Austin - Arboretum, is just a short drive from downtown Austin and within walking distance of the Austin Arboretum's shops and restaurants. Located 20 minutes from the Austin-Bergstrom International Airport, our Austin Arboretum hotel is close to dining, the business district and the Austin technology hub near Charles Schwab, IBM and Microsoft. ... more   less 
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Also Known As:
Embassy Suites Hotel Austin
Embassy Suites Austin
Arboretum Austin Embassy Suites
Austin Embassy Suites
Embassy Suites By Hilton Austin Arboretum Texas

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