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“bad hotel. needs renovation.”

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DoubleTree Suites by Hilton - Austin
Ranked #22 of 200 Hotels in Austin
Certificate of Excellence
the woodlands, United States
1 review
“bad hotel. needs renovation.”
1 of 5 bubbles Reviewed 3 May 2013

Stay away.parking garage is a mess. Receptionist was on phone and then talking to staff instead of taking care of guest. The facilities are dated. Needs renovation badly. The elevator is old. Overall does not meet Doubletree brand.

  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank D V Satya G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lee B, Sales Coordinator at DoubleTree Suites by Hilton - Austin, responded to this review, 20 May 2013
Dear D V Sayta G,

Your feedback is appreciated and I will relay your concerns to hotel management.

Warm Regards,

Lee Bortner
Sales Coordinator
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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920 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (102)
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Angels Camp, California
Level Contributor
38 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed 2 May 2013

I have visited this particular property four times in the last three years, and I will be returning this July. Every time I visit, I am greeted by helpful employees, smiling faces and superb facilities.

The hotel recently underwent a remodel which updated the outdated 80's look that was going on. The rooms defiantly live up to the Hilton standard and most rooms have an excellent view of the city that can be taken in from your private balcony.

The parking garage is a crazy mess. It almost seems like it was added after the fact. It is cramped with small, awkward, and inconsistent spaces and a nearly impossible means of navigation. Avoid it if possible.

Room Tip: Higher floors have amazing views, but beware of slow elevators.
See more room tips
  • Stayed November 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank David W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lee B, Sales Coordinator at DoubleTree Suites by Hilton - Austin, responded to this review, 3 May 2013
Dear David W,

Thank you for your loyalty and glad to hear you experience a warm environment and quality service during your stays with us. We’ll see you soon in July and we look forward to having you with us again!
Till then, safe travels,

Warm Regards,

Lee Bortner
Sales Coordinator
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston
1 review
5 of 5 bubbles Reviewed 30 April 2013

We were travelling with a large group of girls, celebrating a birthday and bachelorette party. Unfortunately, the Doubletree was oversold and had to walk us to another location the first night of our two night stay. Daniel C., the front office supervisor, did an excellent job of handling the situation and explaining what was happening. While he set up our new hotel for the night, he gave us a round of free drinks in the bar, which was a great start to our weekend. He provided transportation to the other hotel and back, and due to our relocation, he offered 2 complimentary bottles of champagne and a dozen chocolate covered strawberries to celebrate our bride-to-be. The next day when we got back, we had all the amenities already set up in the room, as well as a dozen of the delicious Doubletree cookies. He helped us out with dinner recommendations throughout the weekend and was just a delightful guest service agent. Thank you, Dan!

  • Stayed April 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cali S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lee B, Sales Coordinator at DoubleTree Suites by Hilton - Austin, responded to this review, 3 May 2013
Dear Cali S,

Terribly sorry we had to move you, but so happy you still had a great weekend! I really appreciate your patience through the relocation. “Dan the man” at the front desk is a wonderful asset to our team for the reasons you just described and I’ll be sure to pass along your comments and let him know his attention to detail was appreciated. We agree, he is the man!

Thanks again for your feedback, happy birthday, congratulations on the wedding, and we hope to see you and your posse again soon!

Warm Regards,

Lee Bortner
Sales Coordinator
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boston, Massachusetts
Level Contributor
3 reviews
4 of 5 bubbles Reviewed 30 April 2013

Five of my friends I went to Austin to have a reunion. We all stayed in a suite and it worked out well. The room was clean, big, and nicely decorated. The fitness center was right down the hall which I loved! It wasn't huge but had all the right equipment. They also had a nice pool area right outside.

We weren't flying out until 5pm on Monday but they generously offered to extend our checkout time until 2pm for no extra charge!

  • Stayed April 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jillian D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lee B, Sales Coordinator at DoubleTree Suites by Hilton - Austin, responded to this review, 3 May 2013
Dear JBeenz23,

I’m so glad you had a good time and a great reunion! Thank you for the feedback! Come and see us if you’re in the area again. We’d love to have you!

Warm Regards,

Lee Bortner
Sales Coordinator
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lima
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 26 April 2013

Excellent location
Poor Lobby Area
Expensive Parking $20 x day
Great Suites, nice bedrooms, bathrooms, fine bedsheets and towels
No kitchenet
large fridge, microwave, coffee machine, dishmachine ( for washing...???)
Nice desk area, tv area
The reason shy I gave 4 stars is because one ussually uses the room more than the public areas, so if this is your case, go ahead. The gym is small but has nice machines.

  • Stayed April 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sonidos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lee B, Sales Coordinator at DoubleTree Suites by Hilton - Austin, responded to this review, 3 May 2013
Dear Sonidos,

Thank you for the feedback! Come back and see us again soon!

Regards,

Lee Bortner
Sales Coordinator
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 24 April 2013

just stayed for the night but the location was perfect
an easy walk to the Erwin Center f the Rush concert, excellent valet service - seriously: excellent

nice quiet room w lots of space - would definitely stay here again... may even have to plan a trip to Austin to take in the sites and enjoy this suite again. the only negative is DoubleTree equals double beds - queens would be oh so much better

Texas Chili Parlor right next door was convenient and had a decent burger - try the Texican

  • Stayed April 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bockaneer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lee B, Sales Coordinator at DoubleTree Suites by Hilton - Austin, responded to this review, 3 May 2013
Dear Bockaneer,

I’m glad you liked our location! Our hotel is an easy walk to the Frank Erwin Center, and if you like Rush come back 7/27th for Black Sabbath at FEC. We’ll save a King suite for you! I’ll share your comments with our bellmen regarding our valet service and FYI, our suites only offer either one King size bed or Two Queen beds. We don’t have any double beds on property.
I’m glad you enjoyed your stay (and hopefully the Rush concert as well), and I hope we can look forward to hosting you again soon!

Warm Regards,

Lee Bortner
Sales Coordinator
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Needville, Texas, United States
1 review
3 of 5 bubbles Reviewed 24 April 2013

We just visited this Double Tree this past Sunday for the MS150 ride. I contacted the hotel Saturday to request early check in since I have a 15 mo old, a 3 year old, and am currently pregnant. The front desk advised that it should not be a problem and to call back Sunday(the next day) to remind them. I contacted them Sunday and spoke with a male representative this time who said that would be impossible and was rude. I called back and talked to the same female rep I had the day before and she said we should be able to check in early by 12:30pm at the latest, no problem. Upon arrival 11:45am our room was not available yet. We waited in the lobby until 2:15pm. After checking in and going to the MS150 Finish line we headed back to the hotel to find the AC was not working in our two room suite. I contacted the front desk the sent someone promptly up. He said he fixed the problem. We decided to head to dinner and let the room cool. Upon returning the room was still hot. I contacted the front desk again. They sent the same tech up. He said he fixed it. We waited 30 mins and still nothing. The vent was only blowing like a fan. I contacted the front desk for a third time. This time the lady was very rude and said did we give the room time to cool. I advised we did twice and still no satisfactory results. She said well maybe it is taking so long because you have so many people in the room. I advised her the vent was just blowing air, not cooled air. They said they would move us to another location since we were nearing 8:30pm. We packed up our room (which is a challenge in itself when traveling w small children) and then ac tech stopped us in the hallway and said the room we were moving to the ac was only working in one room. We decided to head back to our original suite. The front desk then called us to let us know the chillers in the hotel were only at 50% and they would turn them up to 100%. We had no problem with the ac after that. I just did not appreciate the unfriendly customer service basically saying the lack of ac was due to our presence in the room. My concern was for my family including small children and an adult with MS.

  • Stayed April 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Erin R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lee B, Sales Coordinator at DoubleTree Suites by Hilton - Austin, responded to this review, 3 May 2013
Dear Erin R.

I cannot begin to apologize for the lapse in service you experienced during your stay. Please accept my deepest apologies and I only hope you stay with us again so we may be given a second opportunity to provide you an environment of comfort and quality customer service beginning from check in through check out.

Warm Regards,

Lee Bortner
Sales Coordinator
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree Suites by Hilton - Austin

Property: DoubleTree Suites by Hilton - Austin
Address: 303 W 15th St, Austin, TX 78701-1622
Phone Number:
Region: United States > Texas > Austin
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Romantic Hotel in Austin
#18 Business Hotel in Austin
#21 Family Hotel in Austin
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — DoubleTree Suites by Hilton - Austin 3.5*
Number of rooms: 188
Official Description (provided by the hotel):
Welcome to the DoubleTree Suites by Hilton Hotel Austin. Enjoy a warm greeting with a freshly baked chocolate chip cookie at this comfortable hotel. Among Austin, Texas hotels, this DoubleTree hotel places you in the downtown business district and within minutes of all that the city has to offer. Walk to the University of Texas and the Texas State Capitol from our Austin, Texas hotel, which is 11 miles from Austin Bergstrom International Airport. Visit the Sixth Street Entertainment District, Barton Springs Pool, or explore the area around this Austin hotel with our complimentary shuttle service. Corporate guests are in easy reach of many regional and national companies, the Austin Convention Center and favorite local restaurants and nightlife. Retreat to a spacious suite at the DoubleTree Suites Hotel Austin. All of our suites offer separate kitchens, living areas and private bedrooms in sophisticated surroundings. Upgrade to a two-bedroom suite, Penthouse or Executive suite for a wrap-around rooftop balcony with breathtaking city views. Host a meeting or event in this downtown Austin hotel's 5,000 sq. ft. function space, including the beautiful Rose Garden Terrace. Let our professional staff assist you from planning to execution. Stay fit in our fitness center, or relax in our heated, outdoor pool and patio deck. Savor delicious American or Southwestern cuisine in our 15th Street Cafe, open for breakfast, lunch and dinner, and then retire to our popular 15th Street Lounge. Book your stay at our Austin, Texas hotel and experience true Texas hospitality. ... more   less 
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Also Known As:
Doubletree Suites By Hilton - Austin Hotel Austin
Doubletree Hotel Austin
Doubletree Austin
DoubleTree Suites By Hilton - Austin Texas

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