We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great patio overlooking the capital.”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
DoubleTree Suites by Hilton - Austin
Ranked #28 of 201 Hotels in Austin
Certificate of Excellence
Reviewed 25 June 2013

Spent a long weekend in this hotel while there for my duaghter's wedding. We had a room on the 15th (top) floor with a large patio overlooking the capital. What a wonderful place for everyone to hang ou in the evenings. This is a great location with great rooms and service at a competitive price.

  • Stayed: June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank Jimmy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lee B, Manager at DoubleTree Suites by Hilton - Austin, responded to this reviewResponded 5 July 2013

Dear Jimmy M,

Thank you so much for the kind words! I'm so glad you enjoyed the suite and the view. Congratulations on your daughters wedding! Come and see us again soon!

Warm Regards,

Lee S. Bortner

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (1,010)
There are newer reviews for DoubleTree Suites by Hilton - Austin
See the most recent reviews
Traveller rating
Traveller type
Time of year
Language

905 - 911 of 1,010 reviews

Reviewed 24 June 2013

The pool was filthy and when I got out of the water there were roaches crawling on my drink. The rooms were quiet and clean with nice views, however I never received any of the On Arrival requests I asked for and when I called the desk and asked for them I still never received them. Although I was charged for them when I checked out. All in all if you are just looking for a place to sleep at night and nothing more, the rooms were nice enough.

  • Stayed: June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank Carol W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lee B, Manager at DoubleTree Suites by Hilton - Austin, responded to this reviewResponded 5 July 2013

Dear Carol W,

I'm glad that you felt comfortable in the suites but I must apologize for the lapse in service you experienced during your stay. Needless to say, your experience was not the DoubleTree standard. We have relayed your comments to the appropriate hotel management in an effort to improve the areas you described. We appreciate your valuable feedback and hope that you will consider staying with us again in the future so we may provide an experience of the caliber you deserve.

Sincerely,

Lee S. Bortner

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 June 2013

I stayed in this hotel to attend a business conference for 3 days. For my surprise, the room was very large and comfy. Very clean. The staff is very friendly and helpful. Definitely I recommend this hotel to any one traveling solo or with family!

  • Stayed: June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank Lamia2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lee B, Manager at DoubleTree Suites by Hilton - Austin, responded to this reviewResponded 5 July 2013

Dear Lamia2011,

I'm so glad that you enjoyed the hotel and that you were able to experience our extra friendly staff. We look forward to serving as your host in the future!

Warm Regards,

Lee S. Bortner

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 June 2013

Nice room , friendly staff, good cookies!! felt safe. laundry room a little small, but not overpriced to do laundry. Good location with nice view of the capitol building. Shuttle service good and efficient.

  • Stayed: June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank Arlene M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lee B, Manager at DoubleTree Suites by Hilton - Austin, responded to this reviewResponded 5 July 2013

Dear Arlene M,

Thank you for the feedback! We hope to see you again soon!

Warm Regards,

Lee S. Bortner

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 June 2013

This hotel is within walking distance to a great deal of Austin's sites, restaurants and bars. The bartender was very knowledgeable of the area to help us in our search of apartments. The staff was very friendly and courteous. Our first morning they skipped cleaning our room, which wasn't a huge deal but we had to ask for fresh towels twice before they were delivered that evening. Not happy about that but overall it was a nice stay and I would recommend this hotel.

  • Stayed: June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank Kristene C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 June 2013

We had a very comfortable stay at the DoubleTree. After waiting a few minutes to check in, a very generous clerk upgraded us to a suite on the 12th floor with a great view of the Capitol. The suite was huge, clean and extremely comfortable. The pool was clean and had a lot of privacy. As gimmicky as it is, the cookies are definitely a nice snack. The only downside was at check-out the clerk was snippy about the parking charge: we had parked on the street for free (because it was Sunday night), but she didn't believe us and wanted to charge the $20 for parking. Overall, it was a great hotel and we would stay again.

Room Tip: Request a high room with a view
  • Stayed: June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank RuthDallas11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lee B, Manager at DoubleTree Suites by Hilton - Austin, responded to this reviewResponded 5 July 2013

Dear RuthDallas11,

Thank you so much for the feedback! I'm glad you enjoyed your stay and we hope to see you again in the future!

Warm Regards,

Lee S. Bortner

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 June 2013

I love Austin but the hotel culture consistently falls flat. First off, never travel with me because the clerk will always put you on the lowest floor. But this time I complained. I had specifically booked through Hilton at full rate--and not a third party--in hopes of getting a better room. When I went back to the lobby they grumbled but eventually gave me a room much higher. So who were they saving the better room for? a Priceline or Expedia customer?

The second day I was out all morning and returned around 2pm. Room was not made. I left again at 2:30 and returned around 6:30. Room still not made. They never came. To be fair, a day later I ran into a supervisor who asked how everything was and I mentioned the room and he cut my rate for that day.

I had turn off the a/c because it banged all night. Not a fan but an inconsistent banging. It was grating enough not to have a/c in Austin in June.

Windows are single pane which makes little sense on a busy road and less sense in Texas heat.

My last day, the wake-up call never rang. Glad my phone alarm worked or I would have missed flight.

  • Stayed: June 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank GoneTrippn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lee B, Manager at DoubleTree Suites by Hilton - Austin, responded to this reviewResponded 5 July 2013

Dear GoneTrippn,

Please accept my sincerest apologies for the problems you experienced during your stay. We have relayed your comments to the appropriate hotel management in hopes that we can remedy the problems you mentioned. If you're ever in need of housing in Austin again we would love to serve as your host so that we can provide the stay and service you deserve.

Sincerely,

Lee S. Bortner

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Austin hotels
Hyatt Regency Austin
#16 of 201 in Austin
2,146 reviews
Show Prices
Show Prices
Show Prices
East Austin
DoubleTree by Hilton Hotel Austin - University Area
Show Prices
Show Prices
Show Prices

Been to DoubleTree Suites by Hilton - Austin? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about DoubleTree Suites by Hilton - Austin

Address: 303 W 15th St, Austin, TX 78701-1622
Phone Number:
Region: United States > Texas > Austin
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Romantic Hotel in Austin
#18 Business Hotel in Austin
#21 Family Hotel in Austin
Price Range: £132 - £370 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree Suites by Hilton - Austin 3.5*
Number of rooms: 188
Official Description (provided by the hotel):
Welcome to the DoubleTree Suites by Hilton Hotel Austin. Enjoy a warm greeting with a freshly baked chocolate chip cookie at this comfortable hotel. Among Austin, Texas hotels, this DoubleTree hotel places you in the downtown business district and within minutes of all that the city has to offer. Walk to the University of Texas and the Texas State Capitol from our Austin, Texas hotel, which is 11 miles from Austin Bergstrom International Airport. Visit the Sixth Street Entertainment District, Barton Springs Pool, or explore the area around this Austin hotel with our complimentary shuttle service. Corporate guests are in easy reach of many regional and national companies, the Austin Convention Center and favorite local restaurants and nightlife. Retreat to a spacious suite at the DoubleTree Suites Hotel Austin. All of our suites offer separate kitchens, living areas and private bedrooms in sophisticated surroundings. Upgrade to a two-bedroom suite, Penthouse or Executive suite for a wrap-around rooftop balcony with breathtaking city views. Host a meeting or event in this downtown Austin hotel's 5,000 sq. ft. function space, including the beautiful Rose Garden Terrace. Let our professional staff assist you from planning to execution. Stay fit in our fitness center, or relax in our heated, outdoor pool and patio deck. Savor delicious American or Southwestern cuisine in our 15th Street Cafe, open for breakfast, lunch and dinner, and then retire to our popular 15th Street Lounge. Book your stay at our Austin, Texas hotel and experience true Texas hospitality. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Travel Republic (UK), Hotels.com, Booking.com, TripOnline SA, Ebookers, 5viajes2012 S.L., Cancelon, Evoline ltd, HotelQuickly and getaroom.com so you can book your DoubleTree Suites by Hilton - Austin reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree Suites By Hilton - Austin Hotel Austin
Doubletree Hotel Austin
Doubletree Austin
DoubleTree Suites By Hilton - Austin Texas

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing