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“Great Stay!”

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DoubleTree Suites by Hilton - Austin
Ranked #28 of 201 Hotels in Austin
Certificate of Excellence
Reviewed 25 December 2013

This hotel is awesome! Very clean rooms and great amenities in the suites. At check in the front desk clerk (i unfortunately did not catch her name) was wonderful and very professional. She really stands out from the other staff. The lady who works after midnight isn't as nice and very rude! Thanks for all the cookies and i hope to be back!

  • Stayed: December 2013, travelled with friends
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Thank erickglvz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Halie H, Sales Coordinator at DoubleTree Suites by Hilton - Austin, responded to this reviewResponded 1 January 2014

Dear Erickglvz,

Thank you for reviewing your recent stay. We are so happy that you chose to stay with us, and are delighted to know you enjoyed your stay, and the cookies! Thank you for complimenting our front desk agent when you checked in, and I am happy to hear that you received excellent service from her! I do want to apologize for the service you received after hours; this certainly does not live up to our standards of service. We sincerely hope we can welcome you back again soon!

Sincerely,

Halie Hatch
Halie.hatch@hilton.com

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Reviews (1,010)
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817 - 823 of 1,010 reviews

Reviewed 19 December 2013

Accomodations and Hotel Staff superb. I would like to have this type of service in every city I visit. Upon arrival left car for valet. Got a ride to a local party. Fresh cookies upon arrival. Large and clean suite. Plenty of towels.. Great hotel.

  • Stayed: December 2013, travelled as a couple
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Review collected in partnership with DoubleTree by Hilton
Thank Sequoia R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Halie H, Sales Coordinator at DoubleTree Suites by Hilton - Austin, responded to this reviewResponded 1 January 2014

Dear Sequoia R,

I will start by sharing that it was simply our pleasure to welcome you to our hotel while you visited Austin. Thank you so much for taking a moment to share your experience with the TripAdvisor Community, it really means a lot to all of us at the hotel. I will be sure to share your praise with all of our team members. We hope that we can welcome you back again soon!

Sincerely,
Halie Hatch
halie.hatch@hilton.com

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Reviewed 13 December 2013

Overall review would be very good. Just the heat didn't work. Several others in our party said their heat didn't work either. But it did just happen to be freezing in Austin that weekend! The room was beautiful! Nice and roomy! The brides parents had a suite on the 15th floor and their room had a beautiful view of the capitol!

  • Stayed: December 2013, travelled with family
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Review collected in partnership with DoubleTree by Hilton
Thank Cheryl C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Halie H, Sales Coordinator at DoubleTree Suites by Hilton - Austin, responded to this reviewResponded 16 December 2013

Dear Cheryl C,

Thank you for reviewing your recent stay. We are so happy that your wedding party chose to stay with us. I sincerely apologize that the heating in your suite was not functioning properly, or for the other guests in your party. I will address this issue with our Director of Engineering so that we can come to a resolution and ensure that it is working properly in the future for all of our guests. I am overjoyed that you were able to enjoy the space our suites have to offer, and the spectacular views of the capitol. It would be our pleasure to welcome you back next time you are in Austin.

Sincerely,
Halie Hatch

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 December 2013

Beautifully remodeled older hotel in a great location. Rooms and bathroom are spacious, and the beds were heavenly. Only one working elevator our entire stay, and the windows are not insulated so lots of condensation on the inside of the window and sounds from the street below (we were on the 7th floor) were very loud. Loved the location; bar staff and front desk staff very friendly and helpful. Shuttle staff was excellent!

  • Stayed: December 2013, travelled with family
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Review collected in partnership with DoubleTree by Hilton
Thank Angiem8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Halie H, Sales Coordinator at DoubleTree Suites by Hilton - Austin, responded to this reviewResponded 16 December 2013

Dear Angiem8,
Thank you for taking a moment to share your comments about your stay. I apologize that the noise from the street caused an uncomfortable stay for you. Thank you for recognizing our team members, we sincerely appreciate your feedback. I will be sure to share your comments with our team members to address the issues you presented, and also pass along your kind words. We would love to welcome you back to our hotel, and if there is anything we can do to make your future stay more comfortable, please contact us.

Sincerely,
Halie Hatch
halie.hatch@hilton.com

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Reviewed 5 December 2013

We met friends from Chicago in Austin and had a wonderful time at this hotel. Beautiful and the customer service was really outstanding! Cookies everywhere! Top floor has huge wrap around balcony you rarely see at a hotel and view was great of Austin. Great for group gatherings with access from living room and bedroom with all kinds of seating, and lounge chairs on balcony. If you are going to Austin, stay there!

  • Stayed: November 2013, travelled with friends
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Review collected in partnership with DoubleTree by Hilton
Thank Xavier H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Halie H, Sales Coordinator at DoubleTree Suites by Hilton - Austin, responded to this reviewResponded 6 December 2013

I can’t thank you enough for taking the time to comment on our great facilities and staff. I am delighted that you enjoyed your stay with us and were able to take advantage of our spacious suites. The cookies are definitely a delicious bonus! I will make sure to pass your kudos along to our team members! We would love to welcome you back to our hotel next time you are in Austin!

Sincerely,
Halie Hatch
halie.hatch@hilton.com

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A TripAdvisor Member
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Reviewed 3 December 2013

this is a great hotel with great customer service. It is close to the UT campus so it is a perfect place to stay if you have children at UT. The staff go out of their way to be accommodating . You will receive hot chocolate chip cookies upon checking in. Their is a pool, a nice restaurant , workout facilities. The views from the roos are beautiful, wither overlooking the State Capitol and downtown area or the University.

  • Stayed: November 2013, travelled with family
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Review collected in partnership with DoubleTree by Hilton
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Halie H, Sales Coordinator at DoubleTree Suites by Hilton - Austin, responded to this reviewResponded 4 December 2013

Thanks so much for taking the time to leave comments about your recent stay! We appreciate the feedback from all of our guests! I am happy to learn that our hotel is in a convenient location for you. I believe that it is close enough to all the main attractions of downtown, and the perfect distance away from the University of Texas. Thank you for addressing the amenities of our hotel, as well as our team member’s willingness to accommodate all of our guests. The cookies are definitely a delicious plus! Please come visit us again anytime, we would be pleased to welcome you back!

Sincerely,
Halie Hatch

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Reviewed 3 December 2013

One of the elevators wasn't operable; this wasn't communicated at check in. After most of the first day; I noticed signs in front of the main elevator pointing to service elevator. This could have been handle better. Also, I didn't get an itemized receipt on check out. I should have asked for one but it didn't dawn on me until we had left the property.

  • Stayed: November 2013, travelled as a couple
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Review collected in partnership with DoubleTree by Hilton
Thank Roy A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Halie H, Sales Coordinator at DoubleTree Suites by Hilton - Austin, responded to this reviewResponded 4 December 2013

Roy,
Thank you for taking the time to share your experience with us. We are currently in the process of upgrading our elevators to ensure a better experience for all of our guests. We do have two additional elevators for use, and I am truly sorry that this information was not communicated to you upon arrival. Your feedback is greatly appreciated so that we can continue to improve on our service as a hotel. I shared your comments with the Director of Front Office. We fell short of providing you an excellent stay, so please accept our sincerest apologies.We hope that you choose to stay with us in the future, and if there is anything that we can do to ensure a terrific expereince, please contact us.

Sincerely,
Halie Hatch

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree Suites by Hilton - Austin

Address: 303 W 15th St, Austin, TX 78701-1622
Phone Number:
Region: United States > Texas > Austin
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Romantic Hotel in Austin
#18 Business Hotel in Austin
#21 Family Hotel in Austin
Price Range: £132 - £370 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree Suites by Hilton - Austin 3.5*
Number of rooms: 188
Official Description (provided by the hotel):
Welcome to the DoubleTree Suites by Hilton Hotel Austin. Enjoy a warm greeting with a freshly baked chocolate chip cookie at this comfortable hotel. Among Austin, Texas hotels, this DoubleTree hotel places you in the downtown business district and within minutes of all that the city has to offer. Walk to the University of Texas and the Texas State Capitol from our Austin, Texas hotel, which is 11 miles from Austin Bergstrom International Airport. Visit the Sixth Street Entertainment District, Barton Springs Pool, or explore the area around this Austin hotel with our complimentary shuttle service. Corporate guests are in easy reach of many regional and national companies, the Austin Convention Center and favorite local restaurants and nightlife. Retreat to a spacious suite at the DoubleTree Suites Hotel Austin. All of our suites offer separate kitchens, living areas and private bedrooms in sophisticated surroundings. Upgrade to a two-bedroom suite, Penthouse or Executive suite for a wrap-around rooftop balcony with breathtaking city views. Host a meeting or event in this downtown Austin hotel's 5,000 sq. ft. function space, including the beautiful Rose Garden Terrace. Let our professional staff assist you from planning to execution. Stay fit in our fitness center, or relax in our heated, outdoor pool and patio deck. Savor delicious American or Southwestern cuisine in our 15th Street Cafe, open for breakfast, lunch and dinner, and then retire to our popular 15th Street Lounge. Book your stay at our Austin, Texas hotel and experience true Texas hospitality. ... more   less 
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Also Known As:
Doubletree Suites By Hilton - Austin Hotel Austin
Doubletree Hotel Austin
Doubletree Austin
DoubleTree Suites By Hilton - Austin Texas

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