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“Nothing Extraordinary”

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DoubleTree Suites by Hilton - Austin
Ranked #21 of 203 Hotels in Austin
Certificate of Excellence
Boston, United States
1 review
“Nothing Extraordinary”
Reviewed 8 March 2014

Hotel did not honor group rate quoted. Hot water in shower did not work -- was fixed after first day. Elevator was out, forcing guests who didn't want to wait for one functioning one to use service elevator. Front desk staff were very helpful, but doesn't make up for other issues. Location is handy to Capital, pretty close to University, a mile from the main nightlife area.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank David E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Halie H, Sales Coordinator at DoubleTree Suites by Hilton - Austin, responded to this review, 12 March 2014
Dear David E,
Thank you for taking a moment to share your thoughts with the TripAdvisor community. I want to apologize for the inconveniences you experienced during your visit. I am unsure of the circumstances surrounding not receiving the group discount, and for that I apologize. Our team members try our best to offer the group discounts when available prior to the deadlines set in place for each group. I am happy that the front desk was able to assist you with your needs. We hope we have an opportunity to rectify these issues in the near future.
Sincerely,
Halie Hatch
Halie.hatch@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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953 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (107)
Date | Rating
  • English first
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English first
2 reviews
Reviewed 7 March 2014

Hotel is located close to capital, gov't buildings and close enough to downtown. The rooms were extremely well done. Updated and comfortable! Would definitely stay there again. I would request a room with a bathtub, ONLY downfall. Oh...The kitchen with full size refrigerator was very nice. Pleasantly surprised and we stay in very nice hotels....

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank 270kathyp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Halie H, Sales Coordinator at DoubleTree Suites by Hilton - Austin, responded to this review, 12 March 2014
Dear 270kathyp,
Thank you for taking the time to share your review with the TripAdvisor community. We are so happy you were pleasantly surprised by our accommodations; we want to create a home away from home for our guests. Thank you for choosing to stay with us, we would love the opportunity to have you stay with us in the future!
Sincerely,
Halie Hatch
Halie.hatch@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, Texas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 6 March 2014

The Doubletree Suites in Austin is a decent hotel, but it's not worth the price. The hotel has done a nice job with some good improvements over the years, but there are better options in Austin if you can find availability and if the price is similar (Sheraton, Hilton, W, etc.). This is coming from someone who has stayed at this property probably 10 times in the last year or so.

Pros:
Rooms - They remodeled the rooms a few years ago. It's not 5 stars, but it's comfortable.

Staff - Friendly staff (front desk and valet guys)

Location - It's located right on 15th and Guadalupe, so it’s very convenient if you need to be by campus or are attending any UT sporting events.

Cons:
Service: My biggest issue is with the lack of follow up. For example, I've reached out to the accounting department (Elizabeth Rodriquez) regarding one of my invoices 3 times, but I have yet to receive a response. This is unacceptable. Somehow I am able to make a similar request at the Sheraton, and not only do they actually answer the phone, they're able to respond in just a few minutes.

Parking - Good luck if you decide to self-park. The lot is small and narrow, so there is a pretty good chance that you'll get a ding on your car. I have a beautiful large dent on the side of my car thanks to parking here.

Elevator - There are only two elevators for 15 floors, and but only one elevator has been working for a while now. I understand they recently began installing an electronic display for the elevators, but both elevators have not been in full service dating back to last fall. So if you're staying here, expect some nice delays while waiting for the elevator. If you are placed on the middle floors, good luck getting on the first elevator that comes your way.

Price - The Doubletree Suites can get away with higher prices due to the lack of hotels in Austin (for its size and demand). You will NOT get what you pay for.

Overall, if you can't find a comparable rate at the Sheraton, Hilton, Hilton Garden Inn, W (yeah right), Driskall, Marriot, etc, then this hotel will be fine. But just don't expect the value to be there.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Craig L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Halie H, Sales Coordinator at DoubleTree Suites by Hilton - Austin, responded to this review, 28 March 2014
Dear Craig L,
Thank you for taking a moment to share a thorough review of our property. We truly appreciate all feedback, both positive and negative because it allows us an opportunity to readjust our approach when serving our guests. Your thoughts have been shared with our management team for thoughtful evaluation. It would be our pleasure to welcome you back to our hotel should you return to Austin. We would love an opportunity to correct any missteps from your last visit.
Sincerely,
Halie Hatch
Halie.hatch@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cincinnati, Ohio
Level Contributor
138 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
Reviewed 5 March 2014

--Positives:
*The doorman was amazing, the bellman were on it, the front desk staff was very responsive as well.
*The location is pretty good. You could walk down to the main area if you were willing to travel a mile or so on foot. Austin is a VERY walkable city.
*There's a Starbuck's and a 7-11 less than a block away.
*The Texas Chili Parlor is around the corner and (despite it's exterior) is really fantastic!

--Negatives:
*The decor was a little much. There were so many bold patterns I thought I was going blind.
*The restaurant was seriously lacking in service when we were there. The bartender was watching Pawn Stars more so than working.
*There was only one elevator working while we were there...it was a bit of a wait.
*Only the 2nd floor has ice... A bit inconvenient

If you're staying with family and need a lot of space, you really can't beat this as an option. The negatives are easily made up for with the convenience of the room and the friendliness of the front desk folks.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sj1923
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Halie H, Sales Coordinator at DoubleTree Suites by Hilton - Austin, responded to this review, 12 March 2014
Dear sj1923,
Thank you for taking the time to leave a thorough review of our hotel. We appreciate all feedback from our guests- positive and negative. It provides us an opportunity to re-evaluate, improve issues and strive to create a rewarding experience for our guests. We hope your travel plans direct you to Austin in the near future; we would love to welcome you back!
Sincerely,
Halie Hatch
Halie.hatch@hilton.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cypress, United States
Level Contributor
63 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 2 March 2014

I was very pleased with this stay. I have spent a lot of time in the Austin area staying in different hotels and this is by far one of the best I have stayed in. I will stay here when at all possible.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Anthony P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Halie H, Sales Coordinator at DoubleTree Suites by Hilton - Austin, responded to this review, 12 March 2014
Dear Anthony P,
I am elated you enjoyed your stay at our property. Thank you for your kind words, they are greatly appreciated. We hope you will have the chance to plan another trip to Austin in the near future, we would love to welcome you back!
Sincerely,
Halie Hatch
Halie.hatch@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ormond Beach, Florida
Level Contributor
271 reviews
124 hotel reviews
common_n_hotel_reviews_1bd8 170 helpful votes
Reviewed 2 March 2014

I'm glad I found this place. We usually stay at the Hilton downtown but it was crazy expensive and having stayed there before, knew it wasn't worth that going rate. And so I booked this place, even though it's definitely not walking distance from much. they DO have a shuttle and they are very enthusiastic to drive you around. We actually didn't use it since we had a car with us but we may take advantage of it with our next stay. Yes - we will stay again!

Our room was fantastic and I love any time that I can book a room with a balcony. Fresh air is wonderful! our room was huge, with a small kitchen, a living area, a good sized bedroom and an enormous bathroom. We could have used an extra desk chair but other than that, the room was great for us.

The "gym" is super small and nearly useless.

The elevators were a nightmare! One of them was out of service and so they took FOREVER. After not being able to access the parking level on an endless trip down that stopped on every floor and having to go all the way back up (for real, we spent about 15 mins in the elevator that time) we started using the freight elevator. it wasn't the sexiest option but at least you could get where you needed to go! they gotta fix that elevator issue. Like now.

Based on how much we loved our room and the friendly service at the hotel, we still book this again over the Hilton downtown. this is a much better deal!

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bonsai35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Halie H, Sales Coordinator at DoubleTree Suites by Hilton - Austin, responded to this review, 12 March 2014
Dear Bonsai35,
Thank you for your detailed review of our property and we are so glad you chose to stay with us. Our shuttle service is a great option because we are slightly away from the main action of downtown. I believe we are far enough away from downtown to allow our guests to relax, but also close enough to shuttle you down for a day of fun. I am happy you enjoyed the size and quality of our suites, and our balcony. I will agree it is nice to have some fresh air especially when the weather is perfect. One of our guest elevators is currently undergoing renovation to make it faster and more efficient to all of future guests. I apologize for the inconvenience this caused you. We do have the additional elevators for use, and this is a good option when there is a wait time for our guest elevator. While this is ongoing, we hope that our guests will reach out to us and let us know what we can do to make you feel at home. We look forward to welcoming you back to our property on your next visit!
Sincerely,
Halie Hatch
Halie.hatch@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington DC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 February 2014

The Doubletree staff are always welcoming and great at making my frequent stays comfortable. The downtown Austin locale is no exception. They are available without being intrusive, helpful and friendly without being cloying or insincere. The rooms are lovely and the view can't be beat!

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank SB_in_DC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Halie H, Sales Coordinator at DoubleTree Suites by Hilton - Austin, responded to this review, 12 March 2014
Dear SB_in_DC,
Thank you for sharing your thoughts on your recent stay at our property. We are honored that you choose to stay with us frequently on your visits to Austin. We hope we have the opportunity to continue to welcome you back!
Sincerely,
Halie Hatch
Halie.hatch@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree Suites by Hilton - Austin

Property: DoubleTree Suites by Hilton - Austin
Address: 303 W 15th St, Austin, TX 78701-1622
Phone Number:
Region: United States > Texas > Austin
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Romantic Hotel in Austin
#18 Business Hotel in Austin
#21 Family Hotel in Austin
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — DoubleTree Suites by Hilton - Austin 3.5*
Number of rooms: 188
Official Description (provided by the hotel):
Welcome to the DoubleTree Suites by Hilton Hotel Austin. Enjoy a warm greeting with a freshly baked chocolate chip cookie at this comfortable hotel. Among Austin, Texas hotels, this DoubleTree hotel places you in the downtown business district and within minutes of all that the city has to offer. Walk to the University of Texas and the Texas State Capitol from our Austin, Texas hotel, which is 11 miles from Austin Bergstrom International Airport. Visit the Sixth Street Entertainment District, Barton Springs Pool, or explore the area around this Austin hotel with our complimentary shuttle service. Corporate guests are in easy reach of many regional and national companies, the Austin Convention Center and favorite local restaurants and nightlife. Retreat to a spacious suite at the DoubleTree Suites Hotel Austin. All of our suites offer separate kitchens, living areas and private bedrooms in sophisticated surroundings. Upgrade to a two-bedroom suite, Penthouse or Executive suite for a wrap-around rooftop balcony with breathtaking city views. Host a meeting or event in this downtown Austin hotel's 5,000 sq. ft. function space, including the beautiful Rose Garden Terrace. Let our professional staff assist you from planning to execution. Stay fit in our fitness center, or relax in our heated, outdoor pool and patio deck. Savor delicious American or Southwestern cuisine in our 15th Street Cafe, open for breakfast, lunch and dinner, and then retire to our popular 15th Street Lounge. Book your stay at our Austin, Texas hotel and experience true Texas hospitality. ... more   less 
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Also Known As:
Doubletree Suites By Hilton - Austin Hotel Austin
Doubletree Hotel Austin
Doubletree Austin
DoubleTree Suites By Hilton - Austin Texas

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