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All reviews double tree front desk texas chili parlor warm cookies state capitol shuttle service small kitchen bedroom suite mile radius living area full size fridge valet parking within walking distance ut campus valet staff i highly recommend this hotel great place to stay
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Reviewed 22 February 2016

Terrible experience, worse ever with Hilton. Did't get prerequested room amenities, extra pillows, firm pillows. Took pets, paid extra, small with cage, didn't get room service for all 3 days . . . was charged extra for HOT breakfast . . . even after paying for breakfast as part of room rate. Pool area didn't have towels, hot tub disgusting all 3 days.

  • Stayed: February 2016, travelled with family
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Review collected in partnership with DoubleTree by Hilton
Thank Jim K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe B, General Manager at DoubleTree Suites by Hilton - Austin, responded to this reviewResponded 23 February 2016

Let me begin with an apology for the level of service you experienced during your most recent stay with us. As hoteliers our mission is to ensure our guests feel at home away from home surrounded the comfort our amenities provide. Clearly we did not meet that expectation for you. We are investigating the circumstances surrounding your experience and our commitment will be rectify any similar issues moving forward. Please feel free to contact me directly to share additional feedback and again please know we are sorry to not have made Valentine's weekend a memorable one for you.

JB

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Reviewed 21 February 2016

DoubleTree Suites was an ideal choice for us since we were 2 adults and 2 children. We had a 2 bedroom suite and not only did we have 2 queen sized beds in one room and King in the other room. Having a living area, small kitchen with a full refrigerator made it so comfortable for all of us. Location is an easy drive or walk to the campus or capitol and a short drive to the heart of downtown. Tastefully appointed, comfortable beds and very quiet. Best part was the friendliness and helpfulness of everyone in the staff that we encountered. Can't wait to book again for when we are returning next November.

  • Stayed: February 2016, travelled with family
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Review collected in partnership with DoubleTree by Hilton
2  Thank Ellen K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe B, General Manager at DoubleTree Suites by Hilton - Austin, responded to this reviewResponded 22 February 2016

Thank you for sharing your experience and we agree, our suites are ideal for families travelling together. Spacious enough to comfortably accommodate a family of four while still leaving some room for the kids to play and relax without getting under foot.

See you in November!
JB

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Reviewed 20 February 2016

This hotel was excellent. The staff was attentive and accommodating throughout our stay. The rooms were clean and the beds comfortable. The location was excellent as we could walk to most attractions in Austin, including the Capital building, University of Texas and the SoCo area.

  • Stayed: February 2016, travelled with family
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Review collected in partnership with DoubleTree by Hilton
1  Thank Mary B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe B, General Manager at DoubleTree Suites by Hilton - Austin, responded to this reviewResponded 22 February 2016

Thank you for choosing the DoubleTree Suites, we hope to be your first choice in accommodations the next time your travel brings you back to Austin.

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Reviewed 19 February 2016 via mobile

This is a great hotel for a good value. Suites are nice sized and the kitchen/microwave/ref rig for a longer stay. It is very centrally located to the Capitol Complex as well as the University of Texas. Meeting rooms are good sized and well staffed. It was very nice to have a courtesy shuttle to take you 2 miles max from hotel. We did not have a car and took full advantage of this service.

Stayed: February 2016, travelled on business
Thank Will1989
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe B, General Manager at DoubleTree Suites by Hilton - Austin, responded to this reviewResponded 19 February 2016

Thank you for sharing your experience. When your travels bring you back to Austin, please don't hesitate to reach out to us directly. We are as proud of our city as we are of our hotel. We have dozens of fantastic recommendations for dining and entertainment in the local area.

Come back and enjoy!

JB

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Reviewed 17 February 2016

Spent three nights here with a group of friends recently and, overall, had a lovely stay. The hotel is located within walking distance to a lot of attractions and is a short cab ride away from everything. From the moment we arrived the staff was super helpful and accommodating. The rooms themselves are spacious, clean and comfortable. We had a small balcony overlooking part of the city, a kitchen with a full size fridge and a huge living room. The beds were comfortable and housekeeping top notch. Our only downside were some unruly guests. One of our nights at the hotel coincided with a UT basketball game and post-game the lobby and hallways were overrun with drunk coeds; including a group camped-out in the hallway outside our suite. Perhaps some extra security or checking of room keys would be a good idea around those times. Great value and will definitely consider this hotel on our next trip to Austin.

  • Stayed: January 2016, travelled with friends
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Thank TravelfromNYC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe B, General Manager at DoubleTree Suites by Hilton - Austin, responded to this reviewResponded 19 February 2016

Thank you for staying with us. While the excitement of college sports can certainly draw fans from across the nation to Austin, Texas, the downside can be their enthusiasm intruding upon other guests' experience. I was pleased a few rowdy fans didn't completely taint your stay. Thank you for your patience and for taking the time to post a review.

JB

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