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All reviewsfront deskdouble treefrank erwin centerwarm cookiesnice hotelclose to downtownroad noiseconvenient locationwithin walking distancewould stay here againeasy accessbeds were comfortableutdennysproximityconvenienceuber
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Reviewed 30 June 2014

I enjoyed my recent stay at the DoubleTree, especially considering the price. The staff is stellar. There had just been a big storm when we checked in, so we really got a chance to see these folks in emergency mode, and they handled it so professionally. All of the TVs were out, they were understaffed, the grounds had been damaged, and yet things ran completely smoothly, and they always had those fresh cookies at the ready! The front desk folks knew Austin in and out, which made our experience all that much better. We got so many fantastic insider recommendations! The maintenance crew worked tirelessly to get all of the electronics working again, and the groundskeepers had the outside replanted and looking sharp in two days. I just can't give enough kudos to the employees here.

Other than the staff, the hotel was just average. It was kept impeccably clean and everything looked new, but the decor was pretty basic. The beds were firm and comfortable, which is always my biggest concern as I have a back injury. The breakfast buffet was alright, your average hot bar with scrambled eggs, a waffle iron, and a couple of breakfast meats, but for only an additional $10 a room, it was definitely worth it. The location was pretty good, a quick drive into downtown, but a little too far to walk, and the view was nice. The price was definitely what drew me to this particular hotel, as it was significantly cheaper than many other options, but it is still in great condition.

Overall: It isn't glamorous or historic, but it is an updated, clean, and comfortable, solid mid-range option located very close to downtown. I would definitely recommend this hotel.

  • Stayed: March 2014, travelled as a couple
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Thank BrittSprink
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 June 2014

The hotel was decorated nicely and clean. Although, the lighting is horrible. We removed the lamp shades to try to get better lighting. It helped somewhat. The elevators were very slow. The cleaning staff did not get around to cleaning our room. Not sure why and we didn't ask. The Denny's restaurant located next to the hotel is a big plus, in our opinion. Additionally, the employees were very pleasant. All in all, it was a good experience.

  • Stayed: June 2014, travelled with family
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Review collected in partnership with DoubleTree by Hilton
Thank DACGTX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Courtney G, General Manager at DoubleTree by Hilton Hotel Austin - University Area, responded to this reviewResponded 26 December 2017

Greetings,

Thank you for choosing Doubletree by Hilton/University Area. If you're travels bring you to Austin, we would love to have you stay with us in 2018.

Happy New Year!!!
Courtney G

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 June 2014

I did not enjoy my recent stay. The entire building, except for the room, was extremely hot. An elevator was not working. Parking was very limited, and parking spaces were very narrow. The worst part of it was the rude behavior exhibited by the front desk employees. They seemed to have little or no interest in being helpful or courteous.

  • Stayed: June 2014, travelled on business
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Review collected in partnership with DoubleTree by Hilton
Thank Adrian R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 June 2014

this is a basic doubletree hotel. right off the freeway, across from the UT campus. easy access. The wine was a bit on the pricey side. $18 for 2 glasses of wine. I guess that is normal now. Cookies are good.

  • Stayed: June 2014, travelled on business
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Review collected in partnership with DoubleTree by Hilton
Thank 951suzies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Courtney G, General Manager at DoubleTree by Hilton Hotel Austin - University Area, responded to this reviewResponded 26 December 2017

Greetings,

Thank you for choosing Doubletree by Hilton/University Area. If you're travels bring you to Austin, we would love to have you stay with us in 2018.

Happy New Year!!!
Courtney G

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 June 2014

Window A/C either extremely hot or cold and HUMID on the same temp. When A/C came on, blew a gale. No way to control it. A/C so humid the sheets near the fan were wet. Halls were hot, no A/C except in lobby. Toilet gas smell in bathroom. Service man very nice, but not fixed.

  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank 688dorothym
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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