Very helpful, friendly, food and drinks early evening, full breakfast bar, not too spendyMore
- Free Wifi
- Free Parking
Very helpful, friendly, food and drinks early evening, full breakfast bar, not too spendyMoreShow less
Thank you for your feedback we as a team try to give the best customer service we can. Hope to see you back at our hotel.
The hotel staff was very pleasant and helpful. We were here for the State of Texas firefighters and the staff was very accomodating in providing meeting rooms, copies and helping facilitate our needs. Recommend this hotel again and again.
Thank you for your feedback we are delighted your stay was great your reviews helps us as a team to be betterat serving our guest. Thank you!
Worst hotel experience ever! Read review here before going but since my company was paying for it, I didn't have a choice. Upon checking in on a Sunday evening, they claimed they couldn't find my company's credit card info and asked me to use mine to hold the room for one night until they could confirm payment with my company the next day. Monday evening I stopped by the desk and asked if everything was okay and was told yes, and reassured my card was no longer in file and all would be billed to my company. Tuesday, I checked my bank accnt to find that not only had 1 night been authorized on my accnt, but an additional authorization was pending for another 5 nights. I was only staying 5 nights. I went round and round with the desk manager and the so called revenue manager and it didn't get resolved until after I checked out on Friday, 4 days of having almost $1,000 frozen in my accnt. And all I got for their error was an unempathetic apology and was told by the revenue manager that it was my fault for using a debit card and that now I'll know better next time to use a credit card. They did finally admit that it was the employee who initially took the reservation that filed my company pmnt info in the wrong file and that the employee who checked me in also was in the wrong and, according to their policies, he shouldn't have even taken my card to hold it since it was shown on my profile that it was a corporate reservation. A fellow traveling for the same event as me, was also double billed and had to get them to issue a refund to his card. On top of the money issues they caused me, our key cards were deactivated one night and several people had to go back down to the front desk to stand in line to have their cards reactivated; the floors in the room felt damp and my socks were gray after walking around the room in them; and finally, the toilet in my room just stopped working the morning of my check out. Oh, and still nothing in the way of a true apology or an attempt to make it up to me.
I am sorry to hear about your experience at our hotel. After investigating this matter further, we never charged your card for over a $1000.00, we only authorized your Visa card for $588.75 and the final bill came out to $339.25, so that was the only amount charged to your Visa card. I do apologize for the toilet not working properly on the day of your check out, but after looking at the maintenance records, there was no complaint issued by yourself to have it fixed by our maintanance department. We would have been more that happy to get the issue resolved quickly. If you would like to discuss this matter more in detail, please feel free to call me at 512-821-0707. Thank you, Lesley Easley, DOS
I had a great time at this hotel once Kirsten the front desk clerk came in. She is wonderful and i wished she worked for me. There was a very rude guy there but Kirsten made everything better.!!! She helped me with a great place to take a cleint out to eat. Got me a shuttle van to pick us up and drop us off. The hotel is very clean , the beds so so soft. I loved it!!! I will be back...
We are happy you had a great stay. Thank you for staying with us.
Very disappointed in the stay and the follow up from management. We left our luggage in the office area (behind a locked door) and my sons sunglasses were stolen. Also, there was a shortage of towels and we had to use bath mats to dry off. This happened all 5 days we stayed there.
Sorry for any inconvience.
Stayed at this hotel for 3 nights, it was super clean, friendly staff, perfect location as my work is only 1 mile away. The rooms are spacious, clean, and feel new. I would definitly recommend this hotel.
Thank you for your feedback, we take all reviews to heart and as a team work together to better service our guest. We are elated your stay was great. We do try and treat our guest like family.