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“Terrible Experience for a Holiday Inn” 1 of 5 bubbles
Review of Holiday Inn Express Austin North Central

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Holiday Inn Express Austin North Central
Ranked #123 of 197 Hotels in Austin
Houston, Texas, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Terrible Experience for a Holiday Inn”
1 of 5 bubbles Reviewed 30 May 2012

Typically Holiday Inns are on the nicer end of the budget hotel experience. However, this one was awful. We booked online through a travel website with a non-smoking room preference and management put us in a smoking room and told us we could stay in there or leave. Very unprofessional staff, smoking in nicer hotels in Texas is unheard of these days. Its unsafe, unsanitary and unpleasant. I thought we could tough it out for a night but I awoke in the morning with a terrible allergy attack due to the stagnant smoke and chemicals they tried to use to hide the smell. Further, they have a shuttle that is not operable except when they feel like it, nor will the front desk call you a cab when you request it. By far one of the worst hotel experiences I have had in a long time. This is being said with having stayed at everything from a motel 6 to a ritz carlton in the last couple of years.

Room Tip: Only book with Holiday Inn directly, any other travel agency results in management sticking you in a...
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  • Stayed May 2012, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank avt_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lesley E, Director of Sales at Holiday Inn Express Austin North Central, responded to this review, 5 June 2012
I am so sorry to hear about your recent stay at our hotel. But unfortunatly, any reservations made through a third party website cannot guarantee a prefered room type, in this case a non smoking room. We always inform the guests to book directly with the hotel or through our website to ensure you recieve the room type you requested. Again, I am sorry that we could not accomodate your non smoking request. Hopefully we can earn your business back for future stays, by booking with us directly. If you need to discuss this matter please call me at 512-821-0707.

Thanks you,

Lesley Easley
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

142 reviews from our community

Traveller rating
    52
    46
    18
    15
    11
See reviews for
34
26
5
45
Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
Midland, Texas
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 30 May 2012

a group of us stay at this HI Express every year when we attend a seminar -- we keep coming back because of folks like Lesley and Tanisha who always take care of us with professional, welcoming hospitality

  • Stayed May 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank GFleming
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lesley E, Director of Sales at Holiday Inn Express Austin North Central, responded to this review, 5 June 2012
I am so gald that you were happy staying at our hotel. We are glad that your group chooses us every year for your hotel accomodations in Austin. We look forward to seeing you the next time you visit Austin again. If you need anythning please call me at 512-821-0707.

Thank you again,

Lesley Easley
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Austin, Texas
1 review
5 of 5 bubbles Reviewed 16 March 2012

A hotel by any other name would still just be a hotel. But the accommodation and level of professionalism displayed by Mrs. Tenisha Shelton was exemplary of what customer service is suppose to be. My stay during a hectic and unpredictable schedule was made less worrisome by someone who took the time out to make it a no hassle no stress booking. I thank you and write this review with gratitude and humility by your service. Thank you again.

  • Stayed March 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Greg B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lesley E, General Manager at Holiday Inn Express Austin North Central, responded to this review, 29 August 2012
I would like to thank you for your loyalty and looking forward to your next stay here in the Austin area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kyle, Texas
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 6 March 2012

We have always wanted to stay at this Holiday Inn Express & Suites for special occasions like birthdays, & anniversary because it is a very excellent hotel. We stayed in a suite that has everything you would need in the room & the king size beds are very comfortable.

The Customer Service was great as well as the breakfast in the morning they offer bacon, sausage patties,scramble eggs, biscuits & gravy, toast, make your own waffles, juices, milk, yogurt, coffee, tea, hot chocolate & fresh fruits.

Whenever you are visiting our great city Austin, TX. and looking for an awesome place to stay please consider making Holiday Inn Express & Suites your choice.

Lesley Easley is an outstanding Manager at this location & her Staff works very hard to make sure all of you needs or met while staying there.

Room Tip: All the rooms are great you can not go wrong on any of the rooms you choose.
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  • Stayed March 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JWprod50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lesley E, General Manager at Holiday Inn Express Austin North Central, responded to this review, 29 August 2012
Thank you for all your wonderful compliments and we enjoy being your hotel of choice in the Austin area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Temple, Texas
1 review
5 of 5 bubbles Reviewed 14 January 2012

My wife and i were treated with so much hospitality from the time we checked in until we departed from this hotel! The front desk clerk "Dan" was so friendly and helpful, he went out of his way to make us feel like our needs were his number one concern. The room was very nice and had everything we needed for our stay. i will stay there next time I'm in Austin, its like home away from home!

Room Tip: a room by elevators is very convenient
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  • Stayed January 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank elizabeth g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lesley E, General Manager at Holiday Inn Express Austin North Central, responded to this review, 19 February 2013
Thank you for your feedback and our team is delighted your stay was awesome. We take all reviews as a learning tool to make our team bettter to serve our guest as if they are our family.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Katy, Texas
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 23 November 2011

Very helpful, friendly, food and drinks early evening, full breakfast bar, not too spendy

  • Stayed November 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank al v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lesley E, General Manager at Holiday Inn Express Austin North Central, responded to this review, 19 February 2013
Thank you for your feedback we as a team try to give the best customer service we can. Hope to see you back at our hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Austin, Texas
1 review
5 of 5 bubbles Reviewed 3 November 2011

The hotel staff was very pleasant and helpful. We were here for the State of Texas firefighters and the staff was very accomodating in providing meeting rooms, copies and helping facilitate our needs. Recommend this hotel again and again.

Room Tip: rooms away from interstate are quieter.
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  • Stayed October 2011, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Brad M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lesley E, General Manager at Holiday Inn Express Austin North Central, responded to this review, 19 February 2013
Thank you for your feedback we are delighted your stay was great your reviews helps us as a team to be betterat serving our guest. Thank you!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Austin North Central

Property: Holiday Inn Express Austin North Central
Address: 8500 N Interstate 35, Austin, TX 78753-5646
Phone Number:
Region: United States > Texas > Austin
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #123 of 197 Hotels in Austin
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Austin North Central 2.5*
Number of rooms: 101
Official Description (provided by the hotel):
The newest addition to the North Austin area is the beautiful Holiday Inn Express Hotel conveniently located off of the IH 35 and Hwy 183. This gorgeous hotel with 101 over sized guest rooms is within 10 minutes of downtown Austin where guests can enjoy the famed 6th Street, the Texas State Capitol, the Austin Convention Center, and the UT campus. The Holiday Inn Express is 20 minutes from Austin-Bergstrom Airport. In addition, we are less than 15 miles from Lake Travis, the Bob Bullock Museum/IMAX Theater, the Austin Children s Museum, and the Frank Erwin Center. Finally, there are several shopping malls within a ten mile radius. A few of the many companies located near us include MCI, Dell Computers, Applied Materials, Apple Computers, and Samsung. The Holiday Inn Express in North Austin is perfect for the business traveler. We offer complimentary high-speed Internet (both wired and wireless) access in all of the guest rooms. All of our guest rooms have spacious working desks with ergonomic chairs, and desk phones with speaker capabilities, data port, and voice mail. Each morning guests can enjoy our complimentary Express Start Breakfast, which includes fresh, warm cinnamon rolls, Smart Roast Coffee, and many more items that will more than satisfy any guest's hunger. Above all, the Holiday Inn Express Hotel s professional staff awaits the opportunity to attend to your every need. Visit Austin, TX and stay smart at the Holiday Inn Express Hotel. ... more   less 
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Also Known As:
Holiday Inn Express Austin North Central Hotel Austin
Holiday Inn Austin
Austin Holiday Inn
Holiday Inn Express Austin North Central Texas

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