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“great value, great personnel”

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Holiday Inn Express Austin North Central
Ranked #125 of 203 Hotels in Austin
Eden Prairie, Minnesota
Level Contributor
5 reviews
4 hotel reviews
“great value, great personnel”
Reviewed 24 July 2014

I'm in the hospitality business and chose this hotel because of proximity to the Austin airport. It was great. Clean room, super kind and helpful staff, a ride to and from a yummy, local, quaint Mexican restaurant not to mention a simple "happy hour" in the lobby with beer and wine! Highly recommend. Thank you. Giving a 5 for that extra special kind service from the staff especially Nora.

  • Stayed July 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank rubijulie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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147 reviews from our community

Traveller rating
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    20
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    11
See reviews for
37
28
5
45
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
Dallas, Texas
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 21 July 2014

this hotel is full of employee's that only believe in not helping the customer and taking any money in any way possible. do not give them your debit information as they will double charge you and then blame the doubled charge of another hotel causing you to find out where it came from. they will not give you numbers to there higher or guest relations. they will charge additional deposits if you look like your not rich enough to have a nice suite. and they will not be proactive in helping to resolve issues and blame you for the issue happening.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
1 Thank Clinton D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Austin North Central, responded to this review, 9 August 2014
Dear Clinton D,

First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should your travels bring you back to Austin.

Sincerely,

Orlando A.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, Texas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 July 2014

We stayed over in Austin from Dallas. We were greeted by a nice staff member. We started the AC and left for few hours. On our way back, the AC was still not working, Sam called maintenance who was not in the building. I noticed there was no soap, and the control remote was broken so I went downstairs and at 8 pm. I asked to be moved to another room, due to the AC and the remote control was broken and the bathroom was not very clean. I was told that there was no other room to be moved and the maintenance people were on their way. At 11:30 I was informed that it will take 1 1/2 hrs. for maintenance person to come. I cancelled the call and dealt with it. Next morning the hotcake's machine was broken. I do not understand how they still displayed the 4stars given by tripadvisor. Next morning I asked to speak with the manager, but since she was not there, I left a message. I was told that she was calling me at 9:30-10:00 and I never received that phone call.

Green Features: I asked for a nonsmoking room, but still. It smelled like a smoking room.
  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
2 Thank vessalpour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Austin North Central, responded to this review, 23 July 2014
Dear vessalpour,

Thank you for taking the time to provide feedback on your stay. We truly regret to see that you did not fully enjoy your time as our guest. We take all of the reviews we receive very seriously as they allow us to identify areas that may benefit from additional attention. We have shared your comments with the staff and we’re confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we hope to have the pleasure of serving you again soon.

Sincerely,

Adrian D
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dallas, Texas
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 19 June 2014

In Austin for a family reunion. Standard HIExpress, on interstate highway, not in very good neighborhood, nothing within walking distance. The hotel recommended a restaurant, but when we drove there it turned out to be a delivery/takeout only place. Stayed two nights, rate was changed for second night from amount we were told when we made the reservation even though others in our group had the lower rate for both nights.. Manager would not honor the original rates. For similar rates there are much better options in Austin.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank rwb513
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gainesville, Florida
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 14 June 2014

We stayed over in Austin for 1 night while traveling between Texas and Florida. We got this hotel via a Priceline Express Deal.

The hotel staff was professional but the property is fairly rundown and not very clean. Our room was adequate. The location was right off the interstate, so convenient to drive to other parts of Austin but is not really walking distance to anything.

Overall, our experience was okay but would seek better accommodations on a return trip to Austin.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank visvam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Austin North Central, responded to this review, 1 July 2014
Dear visvam,

Thank you for taking the time to write a review regarding our hotel. I am pleased that you found our hotel staff professional and that our room accommodations suited your needs. However, it is regrettable that the condition of our facility did not meet your standards. I have taken your feedback into account and rest assured that it will be used towards improvements on our end.

Though I understand you have other hotel options in the area, I hope you give us another chance to host you again and provide you with the best hotel experience that we could offer.

Sincerely,

Faith R
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
burleson,texas
Level Contributor
32 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 1 June 2014

My husband and I go to Austin once or twice each year and always stay at this hotel. The rooms are always very clean and the service is excellent. Their breakfast selections are good. Their afternoon snack of fresh cookies and lemonade is very pleasant.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nanaju
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston, Texas
Level Contributor
25 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 17 May 2014 via mobile

I love that the place has a gym, breakfast, and business Internet area. The room is decently nice and the service was nice too. The location is close to IH35 but sometimes it's hard to find the entrance to the hotel. I typically feel that Holiday Inns are a great bang for your buck.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michael P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David R, Director of Sales at Holiday Inn Express Austin North Central, responded to this review, 20 May 2014
Thank you for your response, as we keep improving our property .
Your input is very important to us as we strive to keep improving and keep you coming back.


Sincerely,
David R.
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Austin North Central

Property: Holiday Inn Express Austin North Central
Address: 8500 N Interstate 35, Austin, TX 78753-5646
Phone Number:
Region: United States > Texas > Austin
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #125 of 203 Hotels in Austin
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Holiday Inn Express Austin North Central 2.5*
Number of rooms: 101
Official Description (provided by the hotel):
The newest addition to the North Austin area is the beautiful Holiday Inn Express Hotel conveniently located off of the IH 35 and Hwy 183. This gorgeous hotel with 101 over sized guest rooms is within 10 minutes of downtown Austin where guests can enjoy the famed 6th Street, the Texas State Capitol, the Austin Convention Center, and the UT campus. The Holiday Inn Express is 20 minutes from Austin-Bergstrom Airport. In addition, we are less than 15 miles from Lake Travis, the Bob Bullock Museum/IMAX Theater, the Austin Children s Museum, and the Frank Erwin Center. Finally, there are several shopping malls within a ten mile radius. A few of the many companies located near us include MCI, Dell Computers, Applied Materials, Apple Computers, and Samsung. The Holiday Inn Express in North Austin is perfect for the business traveler. We offer complimentary high-speed Internet (both wired and wireless) access in all of the guest rooms. All of our guest rooms have spacious working desks with ergonomic chairs, and desk phones with speaker capabilities, data port, and voice mail. Each morning guests can enjoy our complimentary Express Start Breakfast, which includes fresh, warm cinnamon rolls, Smart Roast Coffee, and many more items that will more than satisfy any guest's hunger. Above all, the Holiday Inn Express Hotel s professional staff awaits the opportunity to attend to your every need. Visit Austin, TX and stay smart at the Holiday Inn Express Hotel. ... more   less 
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Also Known As:
Holiday Inn Express Austin North Central Hotel Austin
Holiday Inn Austin
Austin Holiday Inn
Holiday Inn Express Austin North Central Texas

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