The staff was horrible. They were rude to guests.., to each other. The reservation center lied on me stating they quoted me a price but it clearly showed the price on my email confirmation. They size room wasn't available & the staff indicated it was the reservation centers fault but they sti didn't want to accommodate me. They tried to charge me more than quoted. I was already I'm an emergency situation in which I had to immediately evacuate my home & they made my night worse. It took almost 2 hours to even check in.
- Official Description (provided by the hotel):
- Welcome to Austin, the capital of Texas and the “live music capital of the world.” When you need extended-stay accommodations in our fine city, look no further than Crossland Austin – West. Our long-term hotel in Austin makes you feel right at home, with rooms offering a kitchen with all the necessities as well as free Wi-Fi, on-site laundry facilities, and a helpful staff to assist you. We’re also pet friendly*, because we know it’s not home without every member of the family. *$15 pet deposit fee required. One pet per room. No pets over 35 lbs. permitted. ... more less
- Reservation Options:
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- Also Known As:
- Crossland Economy Studios Austin - West Hotel Austin
- Crossland Studios - Austin West Texas