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“Awesome staff”

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Courtyard Austin Northwest/Arboretum
Ranked #90 of 202 Hotels in Austin
Reviewed 18 March 2012

One of the best stays of our life. Clean, friendly staff, great big rooms, fantastic breakfast, Starbucks coffee, great price. Earth friendly design

  • Stayed: March 2012
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Thank Milons
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cynw1105, General Manager at Courtyard Austin Northwest/Arboretum, responded to this reviewResponded 21 March 2012

Thanks for making my day! SO glad that you enjoyed your stay with us and I really appreciate you taking the time to celebrate our team! It's truly important to us that guests have a great stay and we hope to see you back soon.
Crystal & Team CY NW

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223 - 229 of 285 reviews

Reviewed 17 March 2012

Granted, we stayed at this hotel on a busy weekend and booked it at the last minute, but the hefty price made my stay not so pleasant. The beds were doubles, not queens, and there was no complimentary breakfast. You could pay for an available breakfast, but with the overpriced room and the out of control Austin fees and taxes my stay was anything but pleasureable.
The general location of this hotel was excellent, the access from the road, not so convenient.

  • Stayed: March 2012, travelled with family
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Thank chrstnlttl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cynw1105, General Manager at Courtyard Austin Northwest/Arboretum, responded to this reviewResponded 21 March 2012

We are sorry that you were visiting during a city wide sellout event and that your rate was considered too high, our weekend rates typically run $100-$130! We'd love to invite you back for a free night stay, it would be my pleasure to take care of your reservation personally. Our new Bistro serves breakfast YOUR way, meaning no more paying for items you won't eat! We've gotten rave reviews on the menu items and we even serve Starbucks coffee, you have to come back and give it a try, I promise you'll change your mind!
Crystal

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Reviewed 16 March 2012

We travel to Austin several times a year especially during the University of Texas football season and we love to stay at the Courtyard in northwest Austin at the arboretum. The rooms are roomy and very clean and the personnel are all extremely friendly and attentive to our needs. Also, there are many fine restrauants in the area that we enjoy and are convienent to get to.

Room Tip: Near two fine restrauants we enjoy. Truluck's and Eddie V's
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  • Stayed: November 2011, travelled with friends
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Thank Jack P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cynw1105, Manager at Courtyard Austin Northwest/Arboretum, responded to this reviewResponded 21 March 2012

Thank you so much for taking the time to leave us a comment on TripAdvisor Mr. P! We love hosting you guys during UT football season and can't wait for the first cold front and home game. HOOK EM'
See you soon, Jen and Courtyard front desk team

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Reviewed 12 March 2012

The staff at the Marriott Courtyard Aboretum go out of their way to ensure your stay exceeds expectations. I stay at this Courtyard multiple times per month over the last 18 months and have found it to always be clean, quiet and comfortable. The location provides quick access to many of the technology companies based in Austin and is conveniently located 15 minutes from downtown. As a frequent traveler it is refreshing to find a staff that feels like family.

  • Stayed: March 2012, travelled on business
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Thank Jerry H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CourtyardNWatx, General Manager at Courtyard Austin Northwest/Arboretum, responded to this reviewResponded 15 March 2012

Mr. H - YOU ROCK! Thanks so much for recognizing our team and hotel, we work very hard to make sure that every guest has a great experience while they're with us. We're so happy you call us home and and proud that you have taken the time to share it wtih the traveling world on TripAdvisor! We'll see you next time -
Crystal & Team CY NW

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Reviewed 11 March 2012

Check out this gem of a hotel. The Courtyard Aboretum has it all. Great location, comfortable rooms with the neccesary aminities and most of all, an outstanding staff. For us road warriors, this is the place to call home away from home.

  • Stayed: July 2011, travelled on business
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Thank ddavis1081
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cynw1105, General Manager at Courtyard Austin Northwest/Arboretum, responded to this reviewResponded 12 March 2012

Thank you so much! We're so glad you enjoyed your stay and we're happy. Our Courtyard is ranked among the top 20% of the brand for service. It's guests like you that make it a joy and an honor to take great care of Marriott's road warriors. See you next time,
Crystal

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Reviewed 10 March 2012

In what appears to be a trend with Marriott Courtyards, this location was recently updated to a trendy lobby. As I've noticed with other locations, when that update occurs, the free breakfast disappears. The staff was very friendly. The one elevator is slow. The rooms were modern and clean. The location is right next to the freeway so a lot of noise carries into the rooms.

If you want an affordable hotel with free breakfast, however, there are many other choices within the immediate vicinity.

  • Stayed: February 2012, travelled on business
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Thank brian796
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cynw1105, General Manager at Courtyard Austin Northwest/Arboretum, responded to this reviewResponded 12 March 2012

Thanks for taking the time to leave us a comment on TripAdvisor. Sorry to hear you're less than pleased about the new Bistro breakfast, we've heard great feedback from our guests regarding the value for many more choices! Courtyard hotels don't offer free breakfast....however you'll be happy to know the breakfast-for-1 promotion that could be purchased during reservation is still available with the new lobby and Bistro. We'd love to offer you back for a complimentary meal and coffee on the house next time you're in Austin, I'd be happy to arrange your reservation personally! Thanks for staying with us and we hope to see you back again soon, Crystal

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Reviewed 10 March 2012

I have been staying at the courtyard arboretum for the past year. It is the staff that keeps me coming back. The team always welcomes you by name and goes out of their way to make your stay as comfortable as possible. The location of the hotel is the other reason I keep coming back. Crystal, Lindsey and Jen and their team are great.

Room Tip: Ask for a room overlooking the trees
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  • Stayed: March 2012, travelled on business
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Thank Marti G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cynw1105, General Manager at Courtyard Austin Northwest/Arboretum, responded to this reviewResponded 12 March 2012

Thank you so much for taking the time to leave us a comment Ms. G! You have been with us through the thick and thin of renovation and we're so proud to host you and your company in our new lobby and Bistro. I couldn't say enough about your kindness and we're all so glad you're here. It's really a privilege to take great care of you every week. See you soon -
Crystal and CY team

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Additional Information about Courtyard Austin Northwest/Arboretum

Address: 9409 Stonelake Blvd, Austin, TX 78759-6514
Region: United States > Texas > Austin > Northwest Austin
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #90 of 202 Hotels in Austin
Price Range: £66 - £176 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Austin Northwest/Arboretum 3*
Number of rooms: 102
Official Description (provided by the hotel):
NEWLY-RENOVATED! Just 15 minutes from downtown Austin, the renovated Courtyard Austin Northwest hotel is located in the heart of the Arboretum area at the corner of Mopac and Highway 183. Our brand-new hotel rooms with modern décor, flat-screen TVs, microwaves/mini-fridges and free WiFi are enjoyed by business travelers and families alike. Our high-tech lobby offers greater flexibility with media pod work spaces, free WiFi, media library and access to news and weather via our touch-screen GoBoard(R). The Bistro features Starbucks coffee and provides guests with healthy food & beverage options in the morning and evening dinner service with cocktails. Stay active with our indoor pool and gym or relax on our outdoor patio. A short drive to The Domain, guests of our Austin Arboretum hotel can visit top retailers and high-tech companies such as IBM, Dell and Oracle. With rates typically lower than downtown options and our convenient location to top Austin sites, Courtyard Austin Northwest hotel is the ideal choice for your next trip to Austin. ... more   less 
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Also Known As:
Courtyard By Marriott Austin Northwest/Arboretum Hotel Austin
Austin Courtyard
Austin Marriott
Courtyard Austin Northwest/Arboretum Texas

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