When i made this reservation i reserved the "Romance Package" which included a chilled bottle of champagne upon arrival and voucher for 2 free breakfasts the next morning. When we arrived, A week before we left for our trip, i contacted the hotel to confirm reservation and also confirmed the "Package" details..which they did. Upon check in, they had no idea what the Romance Package was and said nothing was noted on our reservation, but they would take care of it. They called later saying they could send a bottle of champagne up, but it wouldn't be chilled..and in the morning, just tell the help at the Bistro that you get free breakfast and they would shows us what we could have from the menu. The attendant was VERY nice and helpful, it was just disappointing...We took our warm champagne up to the room, but it didn't get cold for hours. Breakfast was "okay", but free, so no real complaints. The room was a bit smaller than expected, but had everything it was supposed to. Not a bad hotel, just not a perfect experience.
- Official Description (provided by the hotel):
- NEWLY-RENOVATED! Just 15 minutes from downtown Austin, the renovated Courtyard Austin Northwest hotel is located in the heart of the Arboretum area at the corner of Mopac and Highway 183. Our brand-new hotel rooms with modern décor, flat-screen TVs, microwaves/mini-fridges and free WiFi are enjoyed by business travelers and families alike. Our high-tech lobby offers greater flexibility with media pod work spaces, free WiFi, media library and access to news and weather via our touch-screen GoBoard(R). The Bistro features Starbucks coffee and provides guests with healthy food & beverage options in the morning and evening dinner service with cocktails. Stay active with our indoor pool and gym or relax on our outdoor patio. A short drive to The Domain, guests of our Austin Arboretum hotel can visit top retailers and high-tech companies such as IBM, Dell and Oracle. With rates typically lower than downtown options and our convenient location to top Austin sites, Courtyard Austin Northwest hotel is the ideal choice for your next trip to Austin. ... more less
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- Also Known As:
- Courtyard By Marriott Austin Northwest/Arboretum Hotel Austin
- Austin Courtyard
- Austin Marriott
- Courtyard Austin Northwest/Arboretum Texas