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Best Western Plus Austin City Hotel
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Reviews (1,178)
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All reviewsblue moonbest westernsattached restaurantclose to downtownsoco areasouth congressfree breakfasthot tubconvenient locationpool areagreat place to staywould stay here againyogurtnice poolhot breakfastclean roomseasy access
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1,014 - 1,019 of 1,178 reviews
Reviewed 12 January 2014

This Best Western Plus has a very strange layout, some inside corridors, some outside, lots of twists and turns and a few steps to find your room. That being said, once you do find your room, you will love it. We had a 1 Queen bed room and it was rather small, but beautifully decorated. The bathroom had a separate sink area that had double doors that was closed off from the sleeping area. The linens were very nice as well as the upgraded toiletries. Wifi worked great and there was a nice breakfast too, lots of seating area. The front desk clerks at check in and out were very nice and friendly.

  • Stayed: January 2014, travelled as a couple
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Thank travlingal51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this reviewResponded 20 January 2014

Thank you for the great review. It was a challenge to update this property to a modern and stylish hotel. Your compliments tell us we did it! We look forward to your next visit.

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Reviewed 10 January 2014

I booked a room at this hotel based on the reviews I read on this site. I received an excellent room rate and couldn't have been happier. It's a great location, updated, and clean. My room was located on the interstate side of the building, and surprisingly the noise was minimal. The location provides easy access to all of Austin. The mattress was extremely comfortable and the staff was friendly and helpful. The free breakfast was an added bonus.

Stayed: January 2014, travelled with friends
Thank tsudoughnim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this reviewResponded 20 January 2014

Thank you for the glowing review! We are so glad you enjoyed your trip and look forward to seeing you again soon!

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Reviewed 10 January 2014

Hotel was very clean and had all the amenities that i needed for my electronics. Lobby was great with the offset sitting area for both personal and business use. Parking was perfect. I could park outside my room door so there was no long distance to cover to unload/load. Hotel was close to downtown.

  • Stayed: January 2014, travelled on business
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Review collected in partnership with Best Western
Thank Keith S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this reviewResponded 20 January 2014

Thank you for the great review! We are so glad you enjoyed using our spacious lobby for work and pleasure. With so many things to do so close by, many guests often miss the great lobby.

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Reviewed 5 January 2014

We were in Austin to see our daughter and were a little leary with staying here after reading reviews. We did stay and REALLY glad we did. Easy to get to from interstate close to everything(with a guide such as my daughter). Rooms were clean and the staff was very helpful with any request(pickle juice for cramps). Best part of the stay after Willie Nelson, and seeing my daughter, was the way everyone treated us at the hotel. Has been updated clean and very relaxing. Did I state how helpful the staff was? They were great. Thank you for a great New Year and everything that went with it!!! We were on the Interstate side of the hotel and it did not bother us at all. Make sure you go to Lady Bird Lake and rent the water bikes great ride sites for a little exercise( highly recommended). Try to go Frank for a great dog.

Room Tip: Talk to the staff and get suggestions from them on things to do.
  • Stayed: December 2013, travelled with family
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1  Thank wtjump55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this reviewResponded 20 January 2014

Thank you for posting such a great review of our hotel. We are glad you enjoyed the visit-but how could you not? Willie Nelson AND getting to see your daughter?! I will pass your compliments on to our team so they know that their personal touches are making the guests feel welcome!

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Reviewed 3 January 2014

Excellent stay, excellent service. Staff was very helpful in assisting with our plans on a last minute holiday trip. Coffee and breakfast were there in the morning as we weren"t ready to get out in the world yet, this was a big plus.

  • Stayed: January 2014, travelled as a couple
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    • Location
    • Sleep Quality
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Review collected in partnership with Best Western
Thank David L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this reviewResponded 20 January 2014

Thank you so much for the wonderful review. We are glad you had a great visit to Austin and our hotel! Happy New Years!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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