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“Fabulous Week!”

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Best Western Plus Austin City Hotel
Ranked #24 of 203 Hotels in Austin
Certificate of Excellence
GreenLeadersSilver level
Houston, United States
1 review
“Fabulous Week!”
Reviewed 8 February 2014

Conference trip but my spouse came along. Had a great week! All of the staff was great. Had a king size with micro and a frig. Room clean and well maintained, internet worked, staff was friendly and service oriented. Breakfast was good. Loved the fresh waffles. The Blue Moon lounge and bar had great live acts and the food was good. Had a tasty chilly burger. Location was perfect. Only 7 minutes even in rush hour traffic to convention center. Was close to the lake, downtown, and even had a park nearby. Wished we had brought the dog along with us. Next time we will. Was too cold for the pool and hot tub and we were too tired to use the weight room but we did check it out. Nice with a view outside of the pool. We will be back! Had a great stay!

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Best Western

Helpful?
Thank Janne L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review, 10 February 2014
Thanks for the wonderful review of our hotel. We are so glad you enjoyed your stay and look forward to your next visit with your furry child!
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1,024 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (131)
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English first
Plano, United States
1 review
Reviewed 7 February 2014

I came into town with a few of my friends for an event in the Downtown Austin area. Needless to say, we all enjoyed our stay very much! Kathleen, the Director of Sales, was very helpful as well as the entire staff at the hotel. We all had a great time and will definitely be coming back soon! Sidenote: I work at a Best Western so I am aware of all the changes being made, however most of my friends did not know this and once they arrived, they were surprised at how wonderful the rooms were as well as everything else the Hotel had. One of my friends walked into the room and said, "Wait, this is a Best Western??" I love being able to see others appreciate what a hotel does to their property and I'm glad they loved it as much as I did!

  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Ridhi P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review, 10 February 2014
Thank you so much for the glowing review! I am so glad you and your friends enjoyed the visit. It really makes our job easy when people appreciate the remodel and refurbishment!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lisbon, Portugal
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 4 February 2014

I spent the night here on a business trip and was impressed that such a low-priced place had live music. For this price range it was a very enjoyable stay. Tip: walk a couple of blocks down the highway to the Whip In!

Stayed January 2014, travelled on business
Helpful?
Thank BostonExiles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review, 6 February 2014
We area so glad you enjoyed your visit. The Blue Moon Bar & Grill does feature live music 4 nights a week. We look forward to your next visit!
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Corpus Christi, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 February 2014

This hotel is in a perfect spot. Easy to get to and close to Austin restaurants. The staff has always been very helpful for those of us that need directions and suggestions. The bed was so comfortable. Just an all around great experience for the price. I've stayed here about six times now and it has always been a dependable stay.

  • Stayed February 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank ruthramos3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review, 4 February 2014
Thank you so much for the glowing review! It is guests like you that make this a wonderful job to have!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Haslet, Texas
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 29 January 2014

This was our 2nd stay in 2 years. Nice updated hotel and great location for what we needed. Rooms very nice and clean but bathroom vanity area very small. Small elevator and lobby/breakfast area quite a ways from rooms and you also had to go outside (briefly) because it was not connected. Breakfast was great and staff very nice and accommodating. Will definately stay again when in the area.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Marilyn M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review, 30 January 2014
Thank you so much for the wonderful review. We are glad that you have made us your 'home in Austin'.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Battle, United Kingdom
Level Contributor
316 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
Reviewed 27 January 2014 via mobile

This Best Western is great. First of all the surroundings are pleasant and it's easy to get into Austin. It looks newly decorated because everything is clean and new. Furthermore they use real mugs and glasses here. The bathtub is not plastic and there are all kinds of thoughtful touches, like lovely soap. Unusually for a Best Western, the breakfast is actually fresh and good. There is a bar and restaurant on the grounds, we didn't visit. Overall I am very impressed with this Best Western, having stayed in some very mediocre ones.

Stayed January 2014, travelled with family
Helpful?
Thank Andrew A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review, 29 January 2014
Thank you for the lovely review. We are so glad you enjoyed your visit with us. We are a Best Western Plus-since you liked us so much you may look for that brand in your future travels.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Texas
Level Contributor
6 reviews
5 hotel reviews
Reviewed 26 January 2014

We spent a Friday night at this hotel. It's location is perfect for getting around Austin. I didn't care for the hotel lobby being separated from the hotel rooms - one had to walk outside to get from one are to the other. While not a big deal, I didn't like that aspect of the hotel. The hotel room was very nice. Clean with nice décor. The internet stopped working shortly after we arrived. The gentleman at the front did his best to resolve the issue, but ultimately had to contact the hotel's ISP for support. I used the fitness room which had several pieces of equipment. I would stay at this hotel again.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Texas_Traveler_03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review, 29 January 2014
Thank you for the great review! We look forward to your next visit!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Austin City Hotel

Property: Best Western Plus Austin City Hotel
Address: 2200 South I-35, Austin, TX 78704-4436 (Formerly Clarion Inn and Suites Conference Center)
Phone Number:
Region: United States > Texas > Austin
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Best Value Hotel in Austin
#6 Green Hotel in Austin
#19 Romantic Hotel in Austin
#23 Family Hotel in Austin
#52 Business Hotel in Austin
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Best Western Plus Austin City Hotel 2.5*
Number of rooms: 154
Official Description (provided by the hotel):
Please join us Monday evenings for social hour from 5pm-7pm in the lobby. Snacks and non-alcoholic beverages provided. ... more   less 
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Also Known As:
Clarion Inn And Hotel Austin
Clarion Hotel Austin
Clarion Austin
Austin Clarion
Best Western Plus Austin City Hotel Texas

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