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“Recent trip to Austin”

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Best Western Plus Austin City Hotel
Ranked #24 of 203 Hotels in Austin
Certificate of Excellence
GreenLeadersSilver level
1 review
“Recent trip to Austin”
Reviewed 28 July 2014

Great hotel to stay at....convenient...comfortable rooms....good breakfast...pool area was nice....staff is friendly...comfy bed and large desk area..decor was modern...refrigerator was convenient....lobby area is nicely decorated....definitely would stay here again!

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank 806lilyg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review, 29 July 2014
Thank you so much for taking the time to review our hotel. We appreciate the wonderful words and sentiment. We look forward to seeing you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,038 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (131)
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English first
Shreveport, Louisiana
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 28 July 2014

Very nice hotel, but if you stay on any floor besides the top floor, hope that you have still people above you. The people above me must have played music chairs. I heard every creak caused by every footstep. Woke us up at 5 am. Other than that, everything else was good. Stay on the top floor if you can.

  • Stayed July 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank timboslice1985
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review, 29 July 2014
Thank you for taking the time to write a review of our hotel. We appreciate the feedback. Like most older buildings we do experience occasional creaks from our floors. I wholeheartedly apologize that this made it impossible to sleep. We want our guests to enjoy our comfy beds and great atmosphere. Request the top floor on your next visit and I am sure your will have the best rest of your life!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wichita Falls, Texas
Level 3 Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 27 July 2014

The hotel was excellent for the cost and provided nice amenities. We had great internet connection, the pool area was very nice, and the complimentary breakfast provided both hot and cold items. The eating area provided a great deal of eating space and TV could be viewed from all areas. Also there is easy access to downtown, university and south Austin areas. Make sure and take the Oltorf exit if you are traveling south on I35 and quickly look for the hotel entrance on the right about a block forward. If you miss it I found it difficult to get to the hotel the first time since I wasn't as familiar with this area of Austin. Once you know the area better it is easy to access. Our room was clean and well kept as it has been remodeled in the last 1.5 years. Also the hotel would be great for families, vacation, or business as I have used the hotel for both. I will definitely stay again.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Jeff B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review, 28 July 2014
Thank you so much for the wonderful review. We truly appreciate your kind words and will let the team know how much you enjoyed your visit. We look forward to seeing you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 4 Contributor
24 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 24 July 2014 via mobile

Not a bad place with the perfect location a little expensive for what you get. Its like a 60 -70 "s trowback
With a great location. .
Right off I -35 and close to downtown. It has a pool, some sort of hot breakfast. The hourly staff put forth an amazing effort while the manager was shopping.

  • Stayed June 2014
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Helpful?
Thank vsilchef2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review, 25 July 2014
I am so sorry that you were sent to rooms that were not clean. I don't know how this happened but will make sure it doesn't happen again. I am confused about the 'shopping' comment as that is not how I manage the property. Please call me at 512-444-0561 so that I can get a little more detail from you and also extend my apologies personally.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Austin, United States
1 review
Reviewed 23 July 2014

Great staff that works at this hotel everyone very friendly and helpful. They have a restaurant that has awesome food. Great burgers and wings yummy desert. Beds and pillows very comfortable and clean rooms. very happy with my stay.

  • Stayed July 2014, travelled on business
    • Value
    • Location
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    • Cleanliness
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Review collected in partnership with Best Western

Helpful?
Thank Sameera H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review, 24 July 2014
Thank you for the great review! We appreciate any and all feedback-but it is always fun to hear it when the guest enjoyed the visit! We look forward to seeing you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lewisville, Texas
Level 4 Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 23 July 2014 via mobile

Let me being by saying I do several reviews and this is the first time I had to give a negative review. I booked this hotel from a third party and wasn't really happy with the experience. I won't go into specific details, but when I reported a problem with the room, I was quite insulted by the way it was handled. I was treated like I was lying and that was a major problem! I don't have to make things up. I could have chosen any hotel, but I chose this one based on the reviews. This was indeed an isolated event; however in the future when a guest has an issue try using a different approach.

Stayed July 2014, travelled with friends
Helpful?
Thank ayanna520
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review, 24 July 2014
I am so sorry that you did not enjoy staying with us on your last visit. I would like to hear more details about your experience to make sure that it does not happen again. Please call me at 512-444-0561 so that we can discuss it. Thank you!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Friendswood Texas, United States
1 review
Reviewed 23 July 2014

Very nice motel with a lot of extras! Great breakfast and nice room. Quiet and relaxing! Restaurant / Bar attached, nice pool, large TV, free wifi, and much more. Very secure and welcoming. Rooms are spacious and very clean also.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Tammy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review, 24 July 2014
Thank you so much for the wonderful review! We appreciate your feedback and look forward to seeing you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Austin City Hotel

Property: Best Western Plus Austin City Hotel
Address: 2200 South I-35, Austin, TX 78704-4436 (Formerly Clarion Inn and Suites Conference Center)
Phone Number:
Region: United States > Texas > Austin
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Best Value Hotel in Austin
#7 Green Hotel in Austin
#19 Romantic Hotel in Austin
#23 Family Hotel in Austin
#52 Business Hotel in Austin
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Best Western Plus Austin City Hotel 2.5*
Number of rooms: 154
Official Description (provided by the hotel):
Please join us Monday evenings for social hour from 5pm-7pm in the lobby. Snacks and non-alcoholic beverages provided. ... more   less 
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Also Known As:
Clarion Inn And Hotel Austin
Clarion Hotel Austin
Clarion Austin
Austin Clarion
Best Western Plus Austin City Hotel Texas

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