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“Good location, good pool, but that's it”

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Hilton Garden Inn Austin Downtown/Convention Center
Ranked #47 of 200 Hotels in Austin
GreenLeadersGold level
Kansas City, Kansas
Level Contributor
139 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“Good location, good pool, but that's it”
3 of 5 bubbles Reviewed 12 April 2012

Pool is awesome and the bar there is pretty unique. Walking distance to everything downtown but there must begetter places to stay.

  • Stayed June 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank craig h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerDallas, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review, 23 April 2012
Good Afternoon craig h,

We are pleased to hear that our location, pool and bar exceeded your expectations during your most recent stay with us and I want to personally thank you for selecting our hotel for your visit. Austin is a unique city with an amazing culture and we are here to make sure that each and every one of your visits is extraordinary. Please contact me for future reservations and for special requests so we can create an experience of a lifetime for you in the future. I look foward to hearing from you and have an amazing day!

Always at your service,

Blake Doran
General Manager
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1,171 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (174)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Houston, Texas
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 10 April 2012

The hotel was fine but nothing special given the other hotels in downtown Austin. However, the $26 a night parking fee was outrageous.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank paddyflanagan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerDallas, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review, 12 April 2012
Dear paddyflanagan,

Thank you for your review of your recent stay, I respect your candor. We strive for personalized experience for each of our guests, actively looking for ways keep costs low and offer enhanced services for comfort and convenience. I appreciate your review as it provides feedback that I need to re-evaluate guest needs and make the necessary adjustments to our offerings. Thank you again for you feedback that will allow us to improve our services for you.

Always at your service,

Blake Doran
General Manager
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Richmond, VA
Level Contributor
43 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 7 April 2012

The HGI is on the eastern end of 6th Street, one of the main eat/bar streets in Austin. The location is great for walking all over downtown - the Congress Ave bridge (for the bats) is an easy stroll, as is the Capitol building. A slightly longer walk (but very doable) is the Bullock Texas Museum and the UT campus. HGIs are always a good bet for excellent service and nice rooms, and this one is no exception. The gym is actually pretty good with new equipment and nice views outside. The pool is small but has a cool waterfall. Even though I-35 is on one side and the busy 6th Street is on the other, we never heard any city or traffic noise. The first several floors of the hotel are for parking, so the rooms are all on the upper floors, providing great views of the cityscape. Hope to stay here again during next visit to Austin.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NicoleS0907
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerDallas, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review, 23 April 2012
Good Afternoon NicoleS0907,

Thank you for your review and we truly appreciate your business! We are Austin and take tremendous pride in our location and what we have to offer for you and our guests. Our goal is to ensure the care and comfort for you, your family, and friends is superior over any hotel you travel to. The team and I look foward to servicing you in the future and please contact me for future reservations and/or special requests. See you soon!

Always at your service,

Blake Doran
General Manager

Hilton Garden Inn Austin Downtown - Where Live Music Lives -
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta
Level Contributor
708 reviews
152 hotel reviews
common_n_hotel_reviews_1bd8 223 helpful votes
5 of 5 bubbles Reviewed 5 April 2012

Well run businessman's hotel in downtown Austin. Large rooms well equipped that are clean.The business center has well maintained equipment.Nice rooftop restaurant with a good buffet breakfast. Overnight parking fee is expensive @ $26 per night. Some rooms face the atrium, but tend to be quiet.

Room Tip: Corner Room
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  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dealmaker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerDallas, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review, 23 April 2012
Good Afternoon dealmaker,

We appreciate your business and loyalty and are thrilled to hear about your excellent stay & experience with us. Our property is unique and we take pride in having everything a busines associate might need while they are away from the office. We know how important it is to be connected away from the office and we will always make that happen for you, here at the Hilton Garden Inn Austin Downtown. Please contact me in the future for reservations and special requests. Have a wonderful day!

Always at your service,

Blake Doran
General Manager
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San Diego, CA
Level Contributor
71 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 bubbles Reviewed 4 April 2012

Stayed here during ACL 2011. Great location. Easy walk to downtown hotspots. Nice staff. Decent room. Very clean. Good buffet breakfast included in my rate. Pool is nothing special. Jacked up rates for ACL. But that's capitalism.

  • Stayed September 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Savuti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerDallas, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review, 23 April 2012
Good Afternoon Savuti,

Thank you for giving us the opportunity to serve you during ACL 2011 and what a great time that was in our city! I look foward to seeing you next year for ACL and please let me know if I can assist you with any reservation needs before the upcoming ACL event. Thank you for your business and I look foward to hearing from you.

Always at your service,

Blake Doran
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Phoenix, Arizona
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 bubbles Reviewed 31 March 2012 via mobile

Staff is very friendly. Rooms are ok perhaps a bit small. Do not let them put you into a room that looks into the atrium. The atrium is an architectural error, feels like a mausoleum. Breakfast is over priced and poor service, you will have to serve your own coffee (too much texting going on by wait staff). Skip dinner at hotel also, just average food? All in all would stay again.

Stayed March 2012
Helpful?
1 Thank oilartist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerDallas, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review, 23 April 2012
Good Afternoon oilartist,

Thank you for taking the time to write a review about your recent stay at our hotel. We sincerely appreciate your feedback and we’re truly sorry for the service provided in our restaurant. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

Always at your service,

Blake Doran
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Exton, Pennsylvania
Level Contributor
44 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed 27 March 2012

We stayed for a friends birthday and got a great group rate. We also had a great restaurant buffet with hot food, including omelets and much loved waffles. Beds were comfortable. Everyone was helpful. Only down fall was that the pool is extremely small and right off the lobby. Every thing else about the hotel was great!

  • Stayed March 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank chlodie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerDallas, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review, 23 April 2012
Good Afternoon chlodie,

Thank you for your review from your most recent stay with us. We appreciate your business and comments provided to help us elevate our products and services for you. We take tremendous pride in creating extraordinary experiences as well as providing true Texas hospitality! I look foward to seeing you in the future and please contact me for future reservations and special requests.

Always at your service,

Blake Doran
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Austin Downtown/Convention Center

Property: Hilton Garden Inn Austin Downtown/Convention Center
Address: 500 N Interstate 35, Austin, TX 78701-3702
Phone Number:
Region: United States > Texas > Austin
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Green Hotel in Austin
#66 Business Hotel in Austin
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Hilton Garden Inn Austin Downtown/Convention Center 3.5*
Number of rooms: 254
Official Description (provided by the hotel):
Ideally located in the heart of downtown Austin, offering first-class hospitality in the "Live Music Capitol of the World." We are steps from the business district, the legendary 6th Street and the Warehouse District. ... more   less 
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Also Known As:
Hilton Garden Inn Austin Downtown Hotel Austin
Austin Hilton Garden Inn
Hilton Austin
Hilton Garden Inn Austin Downtown/Convention Center Texas

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