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“Great price for the location and experience!!!”

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Hilton Garden Inn Austin Downtown/Convention Center
Ranked #52 of 202 Hotels in Austin
GreenLeadersGold level
Reviewed 25 March 2014

I recently stayed at the Hilton Garden Inn Austin downtown for a mostly business related trip. This was my firs time to stay at this property and once I arrived I was excited to see how easy it was to find and even more excited to see I could leave my car parked in their garage and walk to really anywhere I wanted to go.

The room was very clean and each staff member I interacted with was awesome! To my surprise the hotel has a restaurant and bar on the top floor called Eighteenth Over Austin which ended up being one of my favorite parts of this visit. The restaurant and bar both have panoramic views of downtown Austin so you can watch the sunrise during breakfast and the sunset in the evening. They even had a really awesome happy hour from 4 to 6:30 every night!

Overall I'd highly recommend this hotel over the other downtown hotels I've stayed at over the years!

  • Stayed: March 2014, travelled on business
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1  Thank Danny S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerDallas, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this reviewResponded 26 March 2014

Thank you for your business and loyalty to our hotel and we truly appreciate your outstanding comments about our team and your experience! We look forward to your return!

At your service,

Blake Doran
General Manager

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Reviews (1,244)
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752 - 758 of 1,244 reviews

Reviewed 24 March 2014

centrally located and solid hotel stay. Nothing special here but takes care of business. some nice city views, clean and comforable. If your looking for 4 star hotel experience, this is not one but if you are looking for clean and functional this hotel takes care of business.

  • Stayed: March 2014, travelled on business
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Review collected in partnership with Hilton Garden Inn
Thank Marc S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerDallas, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this reviewResponded 27 March 2014

Thank you for commenting about your solid stay with us and we appreciate your business and recomendation to others. We look forward to your return visit and have a great weekend!

At your service,

Blake Doran

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 March 2014

Plusses: free internet, good location for 6th street activities, clean rooms & area, friendly staff, good buffet breakfast in restaurant on the top floor, which has good views. Rooms include a small refrigerator and microwave.

Minuses: lots of little hiccups during the stay: for business: they thought we were coming a different day, they said they didn't have a projector, but there was on in the conf room, they didn't register one of our guests (there is a language barrier with some staff), the business center's internet was down (although working fine elsewhere) so we were printing our boarding passes from the staff terminals.
For pleasure: Staff didn't know much about the city, beds were kind of hard, small rooms.
Pool was very small, dark and next to the lobby. Lobby was small, so if you're meeting several people to go out, there is not much room to meet. Our room was pretty small (1510)...not sure about the others.

Room Tip: Don't stay on the I-35 side of the building. You can hear the highway.
  • Stayed: March 2014, travelled on business
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Thank TravelinBears
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerDallas, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this reviewResponded 25 March 2014

Than you for your feedback and we do appreciate your positive comments and sincerely apologize for the mistakes made and we will correct each mention to ensure your next stay is exceptional.

At your service,

Blake Doran
General Manager

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Reviewed 18 March 2014

The rooms are clean and comfortable, the staff is welcoming, and the location is walking distance to great restaurants, the convention center, Rainey and 6th street. Nice views from the bar/restaurant/breakfast area on the 18th floor.

  • Stayed: March 2014, travelled on business
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Review collected in partnership with Hilton Garden Inn
Thank Beatriz M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerDallas, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this reviewResponded 19 March 2014

We appreciate your wonderful comments in regards to our exceptionally clean hotel with great service and that you enjoyed our location in Austin, TX. Please come back and see us and enjoy Austin's wonderful entertainment and activities.

At your service,

Blake Doran
General Manager

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Reviewed 18 March 2014

While searching for a place to stay for SXSW 2014 (music), I decided to use my Hilton loyalty membership and book this Downton Garden Inn - we've made the best experiences before... While my expectations were not surpassed, they were definitely met. There were a couple hick-ups here and there but nothing that the super friendly and helpful staff would not have solved. And the view from our room in the 11th floor, out to the highway (I know, sounds odd) and 6th street and Capitol was just... amazing! I would stay here again!

  • Stayed: March 2014, travelled on business
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Review collected in partnership with Hilton Garden Inn
Thank Elke N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerDallas, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this reviewResponded 19 March 2014

It was a great SXSW 2014 and we were thrilled to hear about your great experience at our hotel. Thank you for recommending our hotel and we all look forward to seeing you back soon and to enjoy Austin, Tx, where live music lives!

At your service,

Blake Doran
General Manager

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Reviewed 17 March 2014

You can connect internet for free of charge here, and at the business center, you can use printer for free of charge, which is excellent! Microwave oven, refridirator and coffee machine are equipped, so that you can cook and eat in your room if you wish to do so.

  • Stayed: March 2014, travelled on business
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Review collected in partnership with Hilton Garden Inn
Thank Eli M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerDallas, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this reviewResponded 19 March 2014

Dear Eli M!

We are glad to hear that you enjoyed our amenities and great service provided to you during your most recent stay with us. We want to improve your 3 STAR review to a 5 STAR review on your next visit to Austin and cannot wait to see you back soon.

At your service,

Blake Doran
General Manager

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Reviewed 11 March 2014

My partner and I were in Austin after our SXSW accommodation fell through, and while we didn't stay at the Hilton, the staff were very sympathetic and friendly. Asher, in particular, went out of his way to let us know about any possible last minute cancellations and offer his help.
Thank you!

Stayed: March 2014
Thank MP_TA87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerDallas, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this reviewResponded 12 March 2014

Thank you for your outstanding 5 STAR Trip Advisor review and our team and Mr. Asher will always be here for you to ensure that you are taken care of to your satisfaction! We appreciate your loyalty and understanding and if there is ever anything we can do to be at your service, please let us know!

At your service,

Blake Doran
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Austin Downtown/Convention Center

Address: 500 N Interstate 35, Austin, TX 78701-3702
Phone Number:
Region: United States > Texas > Austin
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Green Hotel in Austin
#66 Business Hotel in Austin
Price Range: £126 - £306 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Garden Inn Austin Downtown/Convention Center 3.5*
Number of rooms: 254
Official Description (provided by the hotel):
Ideally located in the heart of downtown Austin, offering first-class hospitality in the "Live Music Capitol of the World." We are steps from the business district, the legendary 6th Street and the Warehouse District. ... more   less 
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Also Known As:
Hilton Garden Inn Austin Downtown Hotel Austin
Austin Hilton Garden Inn
Hilton Austin
Hilton Garden Inn Austin Downtown/Convention Center Texas

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