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“Great location and value”

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Hilton Garden Inn Austin Downtown/Convention Center
Ranked #53 of 202 Hotels in Austin
GreenLeadersGold level
Port Coquitlam, Canada
Level 6 Contributor
161 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 267 helpful votes
“Great location and value”
Reviewed 29 April 2014

This is a very good hotel if you are attending a conference in Austin. Two blocks from convention center and some streets with plenty of night life. Also convenient for running/walking by the river. Very nice room - plenty of closet/drawer space, plus a fridge and microwave. I had the bed and breakfast package. Excellent buffet breakfast included with price of room (restaurant on 18th floor with a view). Hot breakfast (includi9ng omelettes etc cooked to order) plus cereal, fruit, pastries, toast etc. There is a great pub next door with phenomenal sausages and artisan beer. Fitness center is smallish but very clean (about 6 cardio machines, a weight rack and a couple of benches - needs some mats so you can stretch). Nice little business center. 24hr snack shop/convenience store. The restaurant serves food and drink in the evening - way cheaper than the big Hilton just down the street (where I paid $19 for a bourbon!).

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank old-jogger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerDallas, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review, 6 May 2014
Thank you for your review and wonderful recommendation! We appreciate your business and look forward to seeing you back very soon!

At your service,

Blake Doran
General Manager
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (179)
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English first
Houston, Texas
2 reviews
Reviewed 28 April 2014

I was a little hesitant due to some negative reviews. But, this hotel is top notch (free breakfast) and the location is supreme. We were at the convention center for a tournament and it is within five minutes walking distance. Yes, valet is $30, but you can park at a meter on the street for much less. I never saw one homeless person my entire stay as some reviews state. The more commonly seen person would be well-dressed partiers on 6th street. However, the hotel does an excellent job of making sure that only those staying there had access to the rooms via elevator. The staff was super friendly and very professional! Would definitely stay here again and recommmend to others!

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jomuck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerDallas, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review, 29 April 2014
Thank you for your outstanding review and giving us the opportunity to serve you and host your stay! Our team truly appreicates your feedback and looks forward to your future stays with us! If there is ever anything we can do to be of service, please let us know.

At your service,

Blake Doran
General Manager
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texas
Level 6 Contributor
140 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed 21 April 2014

Because of the location of the hotel, valet parking is mandatory and it costs $30 plus tax..in addition to the nights stay. This was not communicated and therefore a surprise to me. The hotel is at the end of 6th street and so quite loud at night. This is a 3 star hotel...nothing better.

Room Tip: Get something higher up so that you don't hear the noise.
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank texasgirl020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerDallas, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review, 23 April 2014
Thank you for your review and we appreciate your feedback. Our parking fees are stated on our website, confirmation emails/documents, and as well on all booking sites so that it is available to everyone. We also have a VIP parking package available on line that includes parking and breakfast that benefits everyone that books this package. We want to ensure that our guest are completely aware of the parking fees and are always creating packages that include parking to ensure you recieve your value for price paid. Thank you again and we hope to see you back soon!

Best Regards,

Blake Doran
General Manager
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Denver
Level 6 Contributor
225 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed 14 April 2014

The location of this hotel is what really bumps it from average to very good. Everything about the HGI Austin Downtown is pretty a-ok, but the close proximity to 6th Street and the Austin Convention Center, make it super convenient.

Friendly staff, clean rooms, good shower heads - what's not to like? I'd recommend this HGI to anyone staying in the downtown Austin area

  • Stayed March 2014, travelled on business
    • Value
    • Location
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    • Rooms
    • Cleanliness
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Helpful?
Thank writegirl7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerDallas, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review, 16 April 2014
We appreciate your business and loyalty! Thank you for your amazing comments about our hotel and team and we look forward to serving you in the future. We are at your service!

Best Regards,

Blake Doran
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 April 2014

This hotel has a very unfortunate location. It is right next to highway 35, and one block away from a homeless services provider. Two of my colleagues were panhandled by a very aggressive person as they walked back to the hotel. The bars crank up the music every night and it doesn't go off until 2 AM. Plus, if you stay here on the weekend, make sure you don't have a room near they elevator -- they seem to have a lot of guests who talk at top volume as they exit the elevator. I was traveling on business and needed to sleep. The valet staff was very unhelpful about getting us a taxi when we were leaving, and suggested that we get one down the street at another hotel when our taxi didn't show up (we all were carrying luggage).

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Nora P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerDallas, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review, 11 April 2014
We sincerely apologize for the noise created in our area from the music of Austin, TX and for the homeless population impacted your stay with us. We are working with Austin Police Department to assist us to remove homeless indivduals and have placed a internal committed to walk the grounds every hour on the hour to eliminate this issue from occuring. We are going to correct this and make a difference becuase we listen and want each and every stay of yours to be satisfactory!

At your service,

Blake Doran
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chattanooga, United States
1 review
Reviewed 9 April 2014

The Hilton Garden Inn is in a good location, near 6th Street and within walking distance to a lot of Austin attractions. The food in the restaurant was great. The furnishings were comfortable and clean. I recommend this hotel.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Charles P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerDallas, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review, 10 April 2014
Thank you for recommending our hotel to others and we appreciate your wonderful comments about your most recent stay with us! Our team looks forward to seeing you back soon and being at your service!

Best Regards,

Blake Doran
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Woodstock, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 April 2014

The hotel staff was very friendly, which was good. However, the hotel was not well maintained (dirty, trash on the grounds, wallpaper peeling, chipped paint, etc.), and the area seemed very unsafe (bars on windows and doors; windows boarded up; homeless "park" one block away; etc.). I'd never stay there again.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Robin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerDallas, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review, 9 April 2014
Thank you for your great comments about our excellent and friendly staff! In regards to our location and the city around our building - The City of Austin is currently working on the Waller Creek Project which is creating a mini San Antonio River Walk which will clean up, landscape and apply boutique shopping and dining down the creek throughout the city. The trash is part of this project and in regards to the dumpsters, they belong to the condiminum building and office building in the area that is located not on our property. We are working with the city officials and they have a time frame by November to have this all cleaned up. Thank you again for your business and we look forward to seeing you back soon!

At your service,

Blake Doran
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Austin Downtown/Convention Center

Property: Hilton Garden Inn Austin Downtown/Convention Center
Address: 500 N Interstate 35, Austin, TX 78701-3702
Phone Number:
Region: United States > Texas > Austin
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Green Hotel in Austin
#66 Business Hotel in Austin
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Hilton Garden Inn Austin Downtown/Convention Center 3.5*
Number of rooms: 254
Official Description (provided by the hotel):
Ideally located in the heart of downtown Austin, offering first-class hospitality in the "Live Music Capitol of the World." We are steps from the business district, the legendary 6th Street and the Warehouse District. ... more   less 
Reservation Options:
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Also Known As:
Hilton Garden Inn Austin Downtown Hotel Austin
Austin Hilton Garden Inn
Hilton Austin
Hilton Garden Inn Austin Downtown/Convention Center Texas

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