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Four Seasons Hotel Austin
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Reviews (1,972)
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1,116 - 1,121 of 1,972 reviews
Reviewed 12 February 2014

The personal touches from housekeeping were wonderful! Bed, so comfy. Bathroom spacious. It made me feel at home. Well, it was better than home because I didn't have to make the bed. The front staff was very friendly and helpful.

  • Stayed: February 2014, travelled on business
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1  Thank melissat_2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 February 2014

This is not on par with other Four Seasons Hotels. In addition to an ignorant concierge, the room's DVD player did not work, and the hotel's technician couldn't get the replacement to work either. The room was fine and clean.

  • Stayed: February 2014, travelled with friends
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1  Thank Mike G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fsaustin, General Manager at Four Seasons Hotel Austin, responded to this reviewResponded 15 February 2014

Dear Mike G,

Thank you for sharing your recent experience at Four Seasons Hotel Austin with us on Trip Advisor as well as sharing your comments with us on the Four Seasons Electronic Survey. I truly appreciate your feedback and wish to ensure that we address your concerns. Our Director of Rooms, Danielle McGillen, will be reaching out to you personally via the email provided on your survey. I hope you'll be open to allowing us another opportunity to show you what a great Four Seasons Hotel we are here in Austin.

Sincerely,

Rob Hagelberg
General Manager
Four Seasons Hotel Austin

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 February 2014

Service was outstanding and the hotel condition was as one would expect from a Four Seasons Hotel. Meeting area and accommodations were excellent. Location in downtown Austin on the lake is ideal for downtown business.

  • Stayed: January 2014, travelled on business
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1  Thank Encore2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 February 2014

The Four Seasons is the real deal with great amenities and a fine view of the river and bridge. While not for everyone, in the early evening thousands of bats fly from under the bridge up the river. While enjoying a drink on the terrace with friends the spectacle surely begins cocktail conversation. Very impressive.

Stayed: March 2013
2  Thank Nancy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 February 2014

Hotel was very nice, but not quite up to the design standards of a typical Four Seasons. Service was very friendly and attentive, but they forgot a couple of requests for additional towels/washcloths that I made.

Room Tip: Views of town lake are nice.
  • Stayed: January 2014, travelled on business
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2  Thank Larry L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fsaustin, General Manager at Four Seasons Hotel Austin, responded to this reviewResponded 17 February 2014

Dear Larry,
Thank you for taking the time to provide feedback about your recent stay at Four Seasons Hotel Austin. I appreciate your four-star rating, despite the fact your request for additional towels was not met in typical Four Seasons fashion. I will be sure to mention this to our director of housekeeping as a training opportunity for our staff.
I would also like to note that the "upgrade" you suggest in your review title is already in the works, with new guest room and bathroom designs coming later this year. I hope you will visit us again so that you may see the improvements firsthand.
Thank you again for taking the time to share your review, and I look forward to welcoming you back in the future!
Sincerely,
Rob Hagelberg
General Manager

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