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“Overall Great hotel” 5 of 5 bubbles
Review of HYATT house Austin / Arboretum

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HYATT house Austin / Arboretum
Ranked #21 of 197 Hotels in Austin
Certificate of Excellence
GreenLeadersBronze level
Houston, United States
1 review
“Overall Great hotel”
5 of 5 bubbles Reviewed 21 April 2014

The room was very clean and comfortable. The breakfast was one of the best hotel breakfasts that we have had. My only complaint is that the room had double beds instead of queen size beds. There were two double beds and a fold out sleeper sofa so my family of five was easily accommodated in one room. I like that there was a full size refrigerator. We didn't need it for our one night stay, but I will definitely keep this type of hotel in mind for longer trips.

  • Stayed April 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hyatt Hotels

Helpful?
Thank BRIDGET R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bheintz, General Manager at HYATT house Austin / Arboretum, responded to this review, 25 April 2014
Thank you for taking time to review our hotel on Trip Advisor. "Great Hotel" is always nice to see on a review. I was glad to see you enjoyed your stay and we look forward to your return.

In the Spirit of Hospitality,

Bryan Heintz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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644 reviews from our community

Traveller rating
    369
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    68
    19
    13
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (62)
Date | Rating
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  • French first
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  • Japanese first
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  • Spanish first
  • Any
English first
El Paso, United States
2 reviews
5 of 5 bubbles Reviewed 21 April 2014

LOVE THIS PLACE!!! Nice grounds, big rooms, comfy beds & quiet. Very spacious and great price. Location great, everything within walking distance. We walked to Whole Food Market, and did some great shopping at the retail places nearby. We even walked to the Regal Movie theater.

  • Stayed April 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hyatt Hotels

Helpful?
Thank DONALD W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bheintz, General Manager at HYATT house Austin / Arboretum, responded to this review, 25 April 2014
Thank you for taking the time to review our hotel on Trip Advisor. I was glad to see that you enjoyed your stay and we look forward to your return while traveling to Austin in the future. At the Hyatt house you are not just a guest, but a welcome resident.

In the Spirit of Hospitality,

Bryan Heintz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Austin/Arboretum, United States
2 reviews
5 of 5 bubbles Reviewed 9 April 2014

This hotel is great. The staff is extremely friendly and they always offer to make your stay even better without you having to ask. I've stayed here many times and everyone from housekeeping to management works together to make my stay relaxing and enjoyable. My room is always very clean. The Evening Social (appetizer type food) that is provided Mon-Thurs is really nice. They also have a complimentary breakfast. This hotel is also the first choice for our international business associates. The location of the hotel is perfect. You can walk to nice restaurants, a movie theater, grocery store. Shopping malls are within a mile or two. They have a shuttle and it's Family friendly. Full kitchen, etc.

  • Stayed April 2014, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hyatt Hotels

Helpful?
Thank TINA S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bheintz, General Manager at HYATT house Austin / Arboretum, responded to this review, 25 April 2014
Thank you for taking the time to review our hotel on Trip Advisor. It was nice to see that our mission to be the friendliest hotel in Austin has been accomplished with your stay at the Hyatt house Austin Arboretum. Clean and Friendly is our mission. We look forward to your return during your future travels to Austin.

In the Spirit of Hospitality,

Bryan Heintz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Waco, Texas
Level Contributor
112 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 bubbles Reviewed 7 April 2014

Very nice hotel. A little interesting to get to from Mopac - you have to do a U-turn to get to the office, and the check-in parking isn't marked real clearly, but those are really minor details. Overall a very nice place with a great location.

  • Stayed April 2014, travelled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hyatt Hotels

Helpful?
Thank Caf80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bheintz, General Manager at HYATT house Austin / Arboretum, responded to this review, 25 April 2014
Thank you for taking time to review our hotel on Trip Advisor. I was glad to see that you enjoyed your stay and found it to be a very nice hotel. Our goal is to be the cleanest and friendliest hotel in Austin. We look forward to your return to the Hyatt house Austin while traveling to Austin in the future.

In the Spirit of Hospitality,

Bryan Heintz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, United States
1 review
5 of 5 bubbles Reviewed 5 April 2014

The hotel was very comfortable. Breakfast included an omelet bar, and evening socials provided drinks and food. Staff was very helpful with directions and area recommendations. Close to the 2 major expressways going to downtown.

  • Stayed April 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hyatt Hotels

Helpful?
Thank Sally L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bheintz, General Manager at HYATT house Austin / Arboretum, responded to this review, 25 April 2014
Thank you for taking time to review our hotel on Trip Advisor. I was glad to see that you enjoyed your stay. Our mission is to be the cleanest and friendliest hotel in Austin. We look forward to your return to the Hyatt house Austin while traveling to Austin in the future.

In the Spirit of Hospitality,

Bryan Heintz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montgomery, United States
1 review
5 of 5 bubbles Reviewed 31 March 2014

Quite frankly, I wish other Hyatt's were like this one with it's staff's attention to the Customer Needs. Very polite, professional and they go out of their way to make sure you are very satisfied. Every request was handled immediately and with politeness. Very friendly and very professional.

  • Stayed March 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hyatt Hotels

Helpful?
Thank GORDON W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bheintz, General Manager at HYATT house Austin / Arboretum, responded to this review, 3 April 2014
Thank you for taking the time to review our hotel on Trip Advisor. Our team members love to be recognized for doing what they believe is instinctive hospitality. Your wonderful comments will be shared with our team members to provide that positive reinforcement that is so important to continued success. Thank you for choosing the Hyatt house Austin Arboretum and we look forward to your return to our hotel while traveling to Austin in the future.

In the Spirit of Hospitality,

Bryan Heintz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Albertville, United States
2 reviews
5 of 5 bubbles Reviewed 29 March 2014

Staff was very friendly. The rooms were very clean. The breakfast was included with the stay. I would recommend it to anyone staying in that area. The price was pretty reasonable for the hotel. I came for a training with my staff. We all thought it was a nice place to stay. They have a small gym with cardio machines and some dumbbells which was plenty and it was clean.. It is located near places to eat and a mall so you don't have to travel far.

  • Stayed March 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hyatt Hotels

Helpful?
Thank KELLY B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bheintz, General Manager at HYATT house Austin / Arboretum, responded to this review, 25 April 2014
Thank you for taking the time to review our hotel on Trip Advisor. I am always happy to see Great Customer Service in big bold letters. We strive to provide exceptional customer service and be the the cleanest and friendliest hotel in Austin. We look forward to your return to the Hyatt house Austin Arboretum in the future.

In the Spirit of Hospitality,

Bryan Heintz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about HYATT house Austin / Arboretum

Property: HYATT house Austin / Arboretum
Address: 10001 N Capital of Texas Hwy, Austin, TX 78759 (Formerly Hyatt Summerfield Suites Austin / Arboretum)
Phone Number:
Region: United States > Texas > Austin > Northwest Austin
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Family Hotel in Austin
#15 Best Value Hotel in Austin
#16 Green Hotel in Austin
#27 Business Hotel in Austin
#47 Romantic Hotel in Austin
Price Range (Based on Average Rates): ££
Hotel Class:3 star — HYATT house Austin / Arboretum 3*
Number of rooms: 130
Official Description (provided by the hotel):
Hyatt house Austin/Arboretum has been renovated! Located in the upscale Arboretum area of North Austin, our new hotel features pet-friendly suites with all the comforts of home. You'll love our free perks including superfast WiFi, Morning Spread(R) breakfast with made-your-way omelet bar and weekday shuttle making stops within a 5 mile radius. In addition to the Arboretum shops, several other shopping centers are nearby including the Simon(R) Domain Mall, The Gateway Mall, Lakeline Mall, and Highland and Barton Creek Square Mall. We're also just 10 miles from buzzing downtown Austin. For the business traveler, our northwest Austin location is conveniently located near the JJ Pickle UT Research Center, IBM and Apple. After your busy day in Austin, come back and relax in your suite equipped with a full kitchen, separate living area with sofa and flat-screen TV. Mingle with your neighbors at our new H Bar serving hand-crafted cocktails, yummy dinner menu and even cupcakes. We've also got an outdoor pool and 24-hour fitness center so you can keep your routine rolling. ... more   less 
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Also Known As:
Hyatt Summerfield Suites Austin / Arboretum Hotel Austin
HYATT House Austin / Arboretum Texas

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