We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Always a great stay” 4 of 5 bubbles
Review of aloft Austin at the Domain

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 2 more sites!
aloft Austin at the Domain
Ranked #75 of 197 Hotels in Austin
Singapore, Singapore
Level Contributor
32 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Always a great stay”
4 of 5 bubbles Reviewed 8 October 2013

Had stayed with their other aLoft, and thought wanted to check if everything was the same. And yes it was. Setup and layouts were the same. Had stayed for 10 days and had a great time. The Domain mall is just right across. Its close to Austin downtown and Round Rock. The staff were a great brunch. Always there and very helpful. Breakfast from chef Becky is always great.

Room Tip: Had a room on the top floor facing the pool but was almost at the corner. Room 60X
See more room tips
  • Stayed August 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank mstsc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

423 reviews from our community

Traveller rating
    146
    160
    74
    25
    18
See reviews for
54
86
15
208
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (84)
Date | Rating
  • English first
  • French first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Austin, Texas
Level Contributor
109 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 bubbles Reviewed 28 September 2013

This is a return stay here. I have stayed at htis property in the past and returned due to it's convenient location and superb customer service. Check in was a breeze, friendly front desk associates. Was given a room towards the rear of the property (best accomodation). All rooms are similarly set up with two queen beds and a dressing area. Most rooms have only a shower. If you want a tub I think you have to ask. The beds were comfy and cushy. Good pillows. Relatively quiet room. The location is in the middle of an outdoor shopping and entertainment center. If you like to shop or want good restaurants...go no further.

Room Tip: Backside of the hotel on the South side (away from the restaurant/bar)
See more room tips
  • Stayed August 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Yogi459
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Austin, Texas
Level Contributor
252 reviews
105 hotel reviews
common_n_hotel_reviews_1bd8 170 helpful votes
1 of 5 bubbles Reviewed 18 September 2013

I am usually very happy with SPG properties, but this stay was one of the most disappointing I've had. First, the hotel is undergoing construction, although it seems to be a new hotel in a good area. Check-in was ok, although I was told because I made my reservation last minute, they didn't have an appropriate room to upgrade me (gold status). I was ok without the upgrade but I was then placed in a room with two queens, not the king I reserved. And my view was a construction zone, dumpster and a potta-potty.

The hallway is dark and the vibe is trendy, although I think it falls a bit short of the mark. The room was incredibly disappointing. The closet is unusable, it's a shelf with a curtain across - but the shelf only is wide enough for the iron and a roll of toliet paper (seriously). The beds are platform and there is a funky built in seating area that probably is used for bags since a suitcase doesn't fit in the "closet". The desk does have outlets that are conveniently located. The vanity and sink are right next to the door, and long enough to hold a lot of stuff. There was a mini mini-fridge under the sink vanity. The toilet and shower are in a separate compartment. Shampoo and body wash are in dispensers so if you need soap, you will have to move the one bar of soap from sink to shower and back.

But, the most disappointing part of the room - the bed comfort and overall upkeep of the room. The mattress is so thin, that I could actually hear the springs boinging when I rolled over. One of the beds had the AC blowing directly on my face in bed (window unit and there are no louvers to redirect the flow) but the other bed had a large mattress sticker or label that irritated right through the sheet by my feet. I could not believe how bad the bed comfort was. Also in the middle of the night, the roll-up blind (no curtain) fell halfway off the roll, facing me to try to sleep with tons of light pouring into the room. For saying I spent nearly $200 a night after taxes, I expected far better than what I ended up with. I've stayed in motels that were cleaner and in better maintained shape.

One last thing, the cleanliness was obviously lacking. I posted a photo of the vessel sink with a ring of gunk clearly visibile. I was completely grossed out and obsessed over whether my toothbrush was anywhere close to that. To top it off, when I went to check out and let someone know about the blind and the gross sink, there was no one there...And I waited a few minutes for someone to show. I will not return to this hotel and am frankly, disappointed in Starwood that they even want their name associated with this place.

  • Stayed September 2013, travelled on business
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank lakeflyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mel_Garber, Starwood Hotels at aloft Austin at the Domain, responded to this review, 27 September 2013
Dear lakeflyer,

Thank you for taking the time to share your feedback with us – we’re sorry to hear you were disappointed with your stay. We strive to maintain the standard of service you expect from a Starwood property, and are sorry to have let you down.

We see feedback as a gift, and appreciate you providing us with these detailed comments so that our management team can work to correct the service and cleanliness issues you described.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Milwaukee, Wisconsin
Level Contributor
61 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 bubbles Reviewed 18 September 2013

Traveled for business and stayed here for 2 nights. Since our local office also puts people up at the Aloft in my city, I was very familiar with it (they do tend to all look alike, no matter what city you stay in). I too am not a huge fan of the IKEA-like atmosphere, but I appreciate that they are trying to do something different and not be a run-of-the-mill hotel. The rooms seem to be geared mostly for business travelers, and suited me well. The bed and pillows were nothing short of luxurious. I will say the noise from the restaurant/bar below does tend to travel, but I personally wasn't too bothered by it. Someone below mentioned having to park off-premises and lug your own stuff; it's like half a block away. Not a big deal - and there is a roofed driveway in front of the lobby doors if you want to unload there. I found the staff incredibly professional, always addressing me as "Ma'am" when they spoke to me. The hotel is around a lot of shopping and restaurants, but located a fair distance away from downtown. The room was very clean and up-to-date; however, the shower's water pressure was pretty weak. There is free water/coffee and magazines in the rooms which was a nice touch. Since I think the main purpose of this hotel is for business and convenience to shopping, there's really no good 'view' from any of the rooms that I could tell. Mine overlooked a parking structure.

They also have a little area in the lobby where you can purchase food items at all hours, but I found they didn't have enough to my liking. I wished there was more variety. The drinks at the bar are also quite expensive, but I realize that comes with the territory when you go to a hotel bar.

My main criticism is the price. I was reimbursed by my company and booked through our company site (so I wasn't necessarily looking for 'deals' via a third party website), but altogether my stay was $474 (with taxes) for 2 nights. That seems astronomical to me for an Aloft. I feel like I could have gotten a nicer class of hotel for just a little bit more money.

  • Stayed August 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank HappyTraveler3434
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mel_Garber, Manager at aloft Austin at the Domain, responded to this review, 25 September 2013
Dear HappyTraveler3434,

Thank you for sharing your feedback about our hotel with us. We are happy to hear that you enjoyed our location, clean rooms, and professional staff. We hope that you stay with us again the next time you’re visiting the area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
66 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 bubbles Reviewed 16 September 2013

My friend and I met here for a girls weekend-- a good location next to a nice outdoor mall for some good shopping time, but also within easy driving distance of downtown. Rooms were fine, the staff was really friendly, and they had comfortable chairs near the pool. Compared to other hotels in the area it was a decent price the weekend I was there. Ask for a room that is not on the street side because we could hear a lot of loud voices from the restaurant next door late at night.

  • Stayed September 2013, travelled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mel T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mel_Garber, Starwood Hotels at aloft Austin at the Domain, responded to this review, 27 September 2013
Dear Mel T,

Thank you for sharing your feedback with us about your stay. We are glad to hear that you and your friend had a great weekend. Thank you for complementing our staff, location, and comfortable amenities. The next time you’re in town for a shopping trip, we would love to have you stay with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boston, Massachusetts
Level Contributor
37 reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed 15 September 2013

Staff was great (especially helping me early one morning with internet access), room was well-equipped (in a kind of hipster sense) and one can get just about anything in the Domain within a 5-block walk.

  • Stayed September 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Phil L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mel_Garber, Starwood Hotels at aloft Austin at the Domain, responded to this review, 30 September 2013
Dear PL911,

Thank you for your kind review. We are very happy to hear that you had a great stay and enjoyed our helpful staff, guest room features, and location. Thank you for staying with us here at Aloft and we hope to see you the next time you’re in Austin.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Denver, Colorado
Level Contributor
62 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 bubbles Reviewed 6 September 2013

Though I have been a longtime Sheraton customer and stayed at many SPG properties, I've never stayed at an Aloft before so I gave it a try on my last trip. I have to say I don't like the concept--the hotel and rooms seem cheaply made and minimally furnished, all under the guise of trying to be trendy. But the club-style music that is perpetually in the air, and the bright color schemes can't hide the fact that at least this Aloft (and I assume all other Alofts) simply use clever marketing ploys to get Gen X-ers to pay more for these low-budget properties. The service was immature and unprofessional and the food, was little more than dressed-up McDonalds. But to it's credit, the hotel was clean and the bed was comfortable.

  • Stayed September 2013, travelled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank SoMuchToSeeAndDo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Austin hotels
Northwest Austin
The Westin Austin at The Domain
Northwest Austin
Lone Star Court
Lone Star Court
#7 of 197 in Austin
4.5 of 5 bubbles 1,125 reviews
Northwest Austin
Home2 Suites by Hilton Austin North/Near the Domain
Show Prices
Show Prices
Show Prices
Archer Hotel Austin
#2 of 197 in Austin
5.0 of 5 bubbles 258 reviews
Northwest Austin
HYATT house Austin / Arboretum
Northwest Austin
Fairfield Inn & Suites Austin Northwest/The Domain Area
Show Prices
Show Prices
Show Prices

Been to aloft Austin at the Domain? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about aloft Austin at the Domain

Property: aloft Austin at the Domain
Address: 11601 Domain Drive, Austin, TX 78758-3416
Phone Number:
Region: United States > Texas > Austin > Northwest Austin
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#38 Romantic Hotel in Austin
#54 Family Hotel in Austin
#60 Business Hotel in Austin
Price Range (Based on Average Rates): ££
Hotel Class:3 star — aloft Austin at the Domain 3*
Number of rooms: 140
Official Description (provided by the hotel):
The new Aloft Austin, located at The Domain, which is known as the second downtown in Austin. You'll find some of the best shopping, dining and entertainment at our doorstep. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Starwood, Hotels.com, Booking.com and Travel Republic (UK) so you can book your aloft Austin at the Domain reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Aloft Austin At The Domain Hotel Austin
Aloft Austin At The Domain Texas

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing