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“Not a typical Marriot!”

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Courtyard Austin North/Parmer Lane
Ranked #98 of 204 Hotels in Austin
Reviewed 22 June 2014

My grandkids & I stayed here after a hard day of play! I was exhausted, went to bed & it was not horribly hard but uncomfortably hard. Very unusual for a Marriot! No breakfast in the morning, a bistro which is ok but my grandkids love breakfast at our hotels! Ok for the price, easy on & off of 35 which is huge at the end of my days! Lots of Marriots in this strip so will choose another in this area next time!

Room Tip: no help sorry! I didn't like the beds!
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  • Stayed: June 2014, travelled with family
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1  Thank trackerem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lance T, General Manager at Courtyard Austin North/Parmer Lane, responded to this reviewResponded 8 September 2014

Thank you for taking the time to share your feedback with us. We are delighted that your stay with the Courtyard Austin North/Parmer Lane was enjoyable.

Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.

Thank you for your business and we look forward to seeing you again soon.

Best,

Lance

Lance Taylor | General Manager
Courtyard by Marriott Austin North
12330 N IH 35 | Austin, TX 78753
Phone: 512.687.6360 | Fax: 512.339.0021
lance.taylor@whitelodging.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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109 - 115 of 198 reviews

Reviewed 11 June 2014

Just checked out. Had booked two queens and asked for a room on backside of hotel. Instead was told at 10pm I was getting the last room in the hotel - a first floor handicapped King facing the highway. Open drapes, look at headlamps. Room was perfectly fine. Handicapped showers are messy and have no place to put soap or shampoo. Bed fine. Lobby great. But highway noise is unbearable unless you have TV or air conditioning constantly running. So - if you can confirm a room on the backside of hotel, go for it. If that's not possible, go elsewhere.

Room Tip: Definitely away from IH35
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  • Stayed: June 2014, travelled on business
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Thank sfwood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lance T, General Manager at Courtyard Austin North/Parmer Lane, responded to this reviewResponded 8 September 2014

Thank you for taking the time to share your experience with the Courtyard Austin North/Parmer Lane.

You indicated in your response that your Overall Stay was unsatisfactory. Please accept our sincere apologies for the inconvenience you may have experienced. We take great pride in ensuring our guest’s satisfaction. Unfortunately, we did not meet your—or our own—expectations. Our goal is to address your concerns so that we can ensure you have an exceptional experience on your next visit.

You’re a valued customer; everything we do is aimed at providing you with an excellent hotel experience. We would like to regain your trust and hope to serve you again in the future. If I may be of assistance, please don’t hesitate to contact me.

Best,

Lance

Lance Taylor | General Manager
Courtyard by Marriott Austin North
12330 N IH 35 | Austin, TX 78753
Phone: 512.687.6360 | Fax: 512.339.0021
lance.taylor@whitelodging.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 May 2014

We planned to stay at 3 Marriott's during this trip to Texas. This place we were for 2 nights.Turns out, while all 3 were very much the same in many ways, this one was nice enough, but nothing special.

Room Tip: High and on the back side would be best.
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  • Stayed: May 2014, travelled as a couple
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Thank jonz1939
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lance T, General Manager at Courtyard Austin North/Parmer Lane, responded to this reviewResponded 8 September 2014

Thank you for taking the time to share your feedback with us. We are delighted that your stay with the Courtyard Austin North/Parmer Lane was enjoyable.

Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.

Thank you for your business and we look forward to seeing you again soon.

Best,

Lance

Lance Taylor | General Manager
Courtyard by Marriott Austin North
12330 N IH 35 | Austin, TX 78753
Phone: 512.687.6360 | Fax: 512.339.0021
lance.taylor@whitelodging.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 May 2014

Stayed at the hotel while I was taking a seminar. Great stay, highway noise a little much but shut the drapes and it deadens out the sound. The meeting room was nice, although they did "clean" the room at the end of day one and should have left name tags and such in the room. We recouped, but don't throw out things in a meeting room that is coming back the next day. Trash is trash but the rest, leave it alone or ask.

Room Tip: Chose one on the backside, less road noise from I 35
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  • Stayed: March 2014, travelled solo
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Thank Kay C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lance T, General Manager at Courtyard Austin North/Parmer Lane, responded to this reviewResponded 8 September 2014

Thank you for taking the time to share your feedback with us. We are delighted that your stay with the Courtyard Austin North/Parmer Lane was enjoyable.

Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.

Thank you for your business and we look forward to seeing you again soon.

Best,

Lance

Lance Taylor | General Manager
Courtyard by Marriott Austin North
12330 N IH 35 | Austin, TX 78753
Phone: 512.687.6360 | Fax: 512.339.0021
lance.taylor@whitelodging.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 April 2014

This is a very well maintained Courtyard, nice grounds and lobby. Front desk attendants were efficient, helpful and friendly. Our room was on the back side of the hotel with a view of open area, trees and water, a nice bonus considering the location right beside I-35. Highway noise in our room was negligible. The bathroom is large, towels were thin, but ok. We were not a big fan of the water saving spray fitting on the lavatory faucet. Our room had a coffee maker, small microwave and small refrigerator. Great location about 10 minutes to either the outlet malls in Round Rock or the Capitol in downtown Austin.

Room Tip: Back side is more quiet and has a green view.
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  • Stayed: April 2014, travelled as a couple
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2  Thank 4gentexn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lance T, General Manager at Courtyard Austin North/Parmer Lane, responded to this reviewResponded 8 September 2014

Thank you for taking the time to share your feedback with us. We are delighted that your stay with the Courtyard Austin North/Parmer Lane was enjoyable.

Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.

Thank you for your business and we look forward to seeing you again soon.

Best,

Lance

Lance Taylor | General Manager
Courtyard by Marriott Austin North
12330 N IH 35 | Austin, TX 78753
Phone: 512.687.6360 | Fax: 512.339.0021
lance.taylor@whitelodging.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 April 2014

Did a girls weekend for the Diva Dash. Hotel was located near several resturants, Walmart, Target ect. Room was very comfortable and clean. Staff was friendly. Continental breakfast was kinda blah. My friends were happy about the Starbucks but were unable to check it out as we were in a hurry Saturday morning to get to the race. When we arrived Friday night there were several groups of young people in the lobby having drinks. Had a really cool vibe. Will definately stay next yr for the Diva Dash.

  • Stayed: April 2014, travelled with friends
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Thank Beverly V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lance T, General Manager at Courtyard Austin North/Parmer Lane, responded to this reviewResponded 8 September 2014

Thank you for taking the time to share your feedback with us. We are delighted that your stay with the Courtyard Austin North/Parmer Lane was enjoyable.

Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.

Thank you for your business and we look forward to seeing you again soon.

Best,

Lance

Lance Taylor | General Manager
Courtyard by Marriott Austin North
12330 N IH 35 | Austin, TX 78753
Phone: 512.687.6360 | Fax: 512.339.0021
lance.taylor@whitelodging.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 April 2014

last min . hotel spring break crowds and nothing was available! nice quiet clean hotel. room has couch with sofa bed free tea andcoffee in lobby. nice reataurant and free computers and internet downstairs a plus. nice gym too! excellent service, they brought extra pillows and linens for sofa bed .

  • Stayed: March 2014, travelled with family
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Thank BarbaraRDallas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lance T, General Manager at Courtyard Austin North/Parmer Lane, responded to this reviewResponded 8 September 2014

Thank you for taking the time to share your feedback with us. We are delighted that your stay with the Courtyard Austin North/Parmer Lane was enjoyable.

Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.

Thank you for your business and we look forward to seeing you again soon.

Best,

Lance

Lance Taylor | General Manager
Courtyard by Marriott Austin North
12330 N IH 35 | Austin, TX 78753
Phone: 512.687.6360 | Fax: 512.339.0021
lance.taylor@whitelodging.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Courtyard Austin North/Parmer Lane

Address: 12330 N Interstate 35, Austin, TX 78753-1301
Region: United States > Texas > Austin
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#35 Romantic Hotel in Austin
Price Range: £73 - £164 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Austin North/Parmer Lane 3*
Number of rooms: 145
Official Description (provided by the hotel):
Our Courtyard Austin North hotel located on Parmer Lane near I-35 offers easy access to the offices of Apple, Dell, General Motors and HP. Guest perks include a free shuttle service within a 5-mile radius (7am-9am/3pm-9:30pm)and free property-wide WiFi. Stay productive in our lobby's individual media pods or collaborate with others at the Bistro communal table. Before getting to work, start your day with a healthy breakfast and Starbucks coffee from our Bistro then come back for evening happy hour and dinner. Relax in your room with flat-screen TVs, microwave, mini-fridge and plush Marriott bedding. While on the road, you can still keep up with your routine at our 24-hr fitness center and indoor pool. Our ideal location near downtown Austin, Lake Travis and the Domain along with our valuable amenities make us the top choice among hotels in North Austin. ... more   less 
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Also Known As:
Courtyard Austin North/Parmer Lane Hotel Austin
Courtyard Austin North/Parmer Lane Texas

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