My husband and I were traveling cross country and called to book Hotel San Jose the night before we arrived. We decided to book the cheapest room available which was the one of the rooms with the shared bathroom. When I called to book it, I was never told that it was a shared space as well as the bathroom. It was awful, like a crammed apartment with locks on the bedroom doors. It was 2 am and we were exhausted from traveling so I asked the person working the front at the time if there was anything he can do for us, maybe give us a better rate on a normal room since the night was already over. He was nice, but not accomodating at ALL. He refused to give us a better rate and said he was not able to without permission. By then it was almost 3am, so I was very frustrated and tired and I acknowledged out loud how UN-ACCOMODATING he was and we declined to stay there and I said thank you. He did not say one word to me when we left out in the night to go look for a place to sleep.
I thought this was horrible customer service! The least he could have done is give us a small discount since it was about $150 difference in price and the night was over.
The night ended well, we went to the Sheraton right down the street from the Texas State Capitol with a great view of it from the window and the night manager on duty gave us half off their normal rate, for the duration of 3 nights.
- Official Description (provided by the hotel):
- The Hotel San Jose is located on South Congress Avenue, a few blocks south of where the Colorado River runs through downtown Austin. Originally built in 1939 as an "ultramodern motor court," the San Jose has since been transformed into a secluded urban bungalow-style hotel in the heart of one of the city's most beloved neighborhoods. ... more less
- Reservation Options:
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- Also Known As:
- San Jose Austin
- Hotel San Jose Austin, Texas
- San Jose Hotel Austin