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“Great Service”

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Fairfield Inn & Suites Austin North/Parmer Lane
Ranked #63 of 200 Hotels in Austin
Certificate of Excellence
Fort Worth, TX
Level Contributor
30 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Great Service”
5 of 5 bubbles Reviewed 24 February 2013

Were here two nights in late Feb. 2013. On first day we learned that our son might be driving into town to join us for the second night. The single room, which was fine for my wife & me, wasn't big enough for a roll-away bed. We mentioned it to Eddie at the front desk the next morning, and he immediately arranged for us to move to a bigger room with a sofa-bed. Great customer service!

  • Stayed February 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jay083
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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262 reviews from our community

Traveller rating
    140
    73
    34
    7
    8
See reviews for
76
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24
83
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (50)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Houston
Level Contributor
61 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed 30 January 2013

We stayed at the Fairfield Inn and Suites again last weekend. It's one of the most immaculate hotels we been to. The rooms are well adorned and well designed. The beds are very comfortable and the amenities (breakfast, free wifi, free internet, two tvs, refrigerator, coffee maker) are terrific. The bathrooms are large with plenty of counter surface. The towels are nice and the rooms are very very clean. The breakfast is one of the best in that category hotel. We did hear the train around 3 am but only for a brief moment and we went right back to sleep. The pluses far outweigh this little minus in our opinion. We definitely plan to stay there again.

  • Stayed January 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michael S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Austin, Texas, United States
1 review
4 of 5 bubbles Reviewed 21 January 2013

This is an okay hotel. Bed's are nice and the place is clean and the property is newer. But hand's down, the best customer service my wife and I have ever experienced at any hotel was given to us by Eddie Flores. I am not sure what title he has with Fairfield. But whatever it is, he is surely an asset to this hotel chain. He service made our stay here easy to handle. his demeanor is very warm, he is understanding, he conveys the highest level of reassurance through his personal service AND understands the meaning of accommodating customer needs. His service alone has guaranteed my wife and I's future business for some time. I wanted to write this recommendation so that if you are considering this location, you will surely pursue staying here in hopes of having his help throughout your stay. I trust he will go far helping people with or without this hotel chain!

Mr and Mrs Ian Nicley

  • Stayed January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ian N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
san antonio, tx
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 bubbles Reviewed 28 December 2012

The Fairfield Inn looks great on the outside. It has the friendly staff you expect to see. Daniel in particular was very pleasant. All in all, this is what you expect from a Marriott run hotel.

The room itself was clean, soft bed, and was also what we expected.

The water pressure in the bathroom was horribly inadequate. It takes a balding man (that would be me) 30 minutes to shower. I didn't even bother with a shave because the sink was hardly more than a trickle. There was no way it would clean my razor.

So I called down to the front desk. No answer. I called again 10 minutes later. No answer. I waited another 25 minutes...no answer on a third phone call. So I went down to the front desk...no one there. I called out, looking for someone...no staff to be found.

This was NOT expected. All in all, a rating of 3 is about right. If I had been staying there for more than a couple of nights, I would have been more upset. As it was, I am on my way to the next hotel where I will get a proper shower and shave.

  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank trumpetguru
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kimgagnon, General Manager at Fairfield Inn & Suites Austin North/Parmer Lane, responded to this review, 2 January 2013
Thank you for taking the time to share your feedback regarding your recent stay at the Fairfield Inn. Unfortunately we did have a pluming issue in our boiler room just before Christmas that did randomly affect a few guest rooms. We are very sorry to learn you were inconvenienced by the situation. With a permanent fix in place we hope that if your travels bring you back to Austin you will give the Fairfield Inn another chance. Your recognition of Daniel's customer service is very much appreciated.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birmingham
Level Contributor
138 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
5 of 5 bubbles Reviewed 17 December 2012

Absolutely faultless stay. I had stopped downtown for a three nights, but moved to those hotel as I had a meeting at nearby Dell offices. The hotel provided everything I needed - a good-sized room with very comfortable bed and desk for working. Although criticised in earlier reviews, the free Internet was very fast and allowed me to participate in an online webex session without any problem. All of the staff were very friendly and the breakfast was very good. Overall, a great stay.

  • Stayed September 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank pnireland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denton, TX
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 13 December 2012

I stay here regularly for business and I can't say enough about this Fairfield Inn. Always clean, staff is great and the breakfast is consistently good. The rates here always beat the other guys by a wide margin, and it sits just a few minutes north. Parking is always a breeze. Why pay more at any other place? You're minutes from downtown and there's an array of restaurants just across Parmer Lane.

Room Tip: Low floor on the parking lot side to avoid any light traffic noise.
See more room tips
  • Stayed December 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Brad T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Springfield, Missouri
Level Contributor
103 reviews
96 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
4 of 5 bubbles Reviewed 7 December 2012

Clean and modern. This hotel was a pleasant surprise. Breakfast was fine. Staff is VERY pleasant and helpful. And price was competitive. All things considered, I can recommend this hotel for any business traveler.

  • Stayed December 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Fayaya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Fairfield Inn & Suites Austin North/Parmer Lane

Property: Fairfield Inn & Suites Austin North/Parmer Lane
Address: 12536 N Interstate 35, Austin, TX 78753-1312
Region: United States > Texas > Austin
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#19 Best Value Hotel in Austin
#33 Romantic Hotel in Austin
#42 Family Hotel in Austin
#44 Business Hotel in Austin
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Fairfield Inn & Suites Austin North/Parmer Lane 2.5*
Number of rooms: 150
Official Description (provided by the hotel):
The Fairfield Inn & Suites Austin North Parmer Lane is just minutes from the music, art, and restaurants that define Austin's unique personality. It is also convenient to the North Austin Medical Center and the University of Texas. This hotel offers a complimentary breakfast buffet, indoor pool, and fitness center. This property also features spacious suites with a comfortable king or double beds, sleeper sofa, microwave, mini-fridge, complimentary high-speed Internet Access, and flat screen TV. ... more   less 
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Also Known As:
Fairfield Inn And Suites Austin North / Parmer Lane Hotel Austin
Fairfield Inn & Suites Austin North/Parmer Lane Texas

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